1. Building Successful Board/Staff Relationships Authors: Tara Million (Branch Manager) Isabelle Opikokew (Board Chairperson) Marlynne Samson (Past Chairperson) Presenters: Tara Million (Branch Manager) Isabelle Opikokew (Board Chairperson)

2. A lock on the staff washroom...

3. What’s wrong at the Library? How did we get here?

5. operating in isolation

6. comfort of the status quo

7. if it ain’t broke don’t fix it

8. staff needs before patron service

9. we don’t do that

10. I don’t know how to do that

12. gaps in service

14. unproductive meetings

16. essential administration being done by Board members

18. how do we measure up​

19. becoming knowledgeable

20. exploring regional resource allocation

21. getting to the bottom of patron concerns

22. gathering key documents

24. personalization

25. entrenchment

26. adversaries

27. power play

28. refusal

31. A New Start For Board and Staff

33. develop library facility

34. fund-raising efforts

35. represent the community

39. connection to Region

40. Board participation

42. staff

43. programming

44. collection development

45. Rebuilding the Library What is the foundation?

46. 1. Time and face-to-face interactions

47. 2. The ability to communicate

48. 3. Self-awareness

50. developing an approach that revolves around influence, not control

52. principled approach

53. teamwork

54. positives, not negatives

55. empowerment based

57. developing skills

58. asking for help and working together

59. job descriptions and evaluations

60. Board training

61. connecting to other levels of service

62. community engagement

63. 7. Creating a process loop that integrates transformations

64. 8. Preparing for transitions

65. Sorting out janitorial duties

69. What's going on at your library?