Robotic process automation (RPA) is changing business processes in almost every industry by streamlining data entry and other low-level tasks. Presently the innovation, which populates digital forms in a small amount of the time it takes people to do likewise, is getting a long-overdue upgrade. Progression in machine learning (ML) and artificial intelligence is making businesses ready for intelligent automation (IA), a more brilliant brand of RPA that figures out how to execute entire business processes with context, instead of as a progression of discrete tasks. However, most companies have much bigger fish to broil than simply keeping operational costs low and bridging technology gaps. Also, with regards to really delivering business results from on-time delivery to income growth or the elusive customer experience, RPA is actually a small piece of a lot bigger picture