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1. O R G A N I T A Z I O N A L B E H A V I O U R

2. After studying this chapter,
you should be able to:
1. Define organizational behavior (OB).
2. Describe what managers do.
3. Describe why managers require a knowledge
of OB.
4. Explain the value of the systematic study of
OB.
5. List the major challenges and opportunities for
managers to use OB concepts.
6. Identify the three levels of analysis of OB
model.
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3. What Managers Do
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others
to attain goals
Managers (or administrators)
Individuals who achieve goals through other people.

4. Where Managers Work
Organization
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis
to achieve a common goal or set of
goals.

5. Management Functions
Management
Functions
Planning Organizing
Leading
Controlling

6. Management Functions (cont’d)
Planning
A process that includes defining goals,
establishing strategy, and developing
plans to coordinate activities.

7. Management Functions (cont’d)
Organizing
Determining what tasks are to be done,
who is to do them, how the tasks are to
be grouped, who reports to whom, and
where decisions are to be made.

8. Management Functions (cont’d)
Leading
A function that includes motivating
employees, directing others, selecting
the most effective communication
channels, and resolving conflicts.

9. Management Functions (cont’d)
Controlling
Monitoring activities to ensure they are being
accomplished as planned and correcting any
significant deviations.

10. Management Skills
Technical skills
The ability to apply specialized
knowledge or expertise.
Human skills
The ability to work with, understand,
and motivate other people, both
individually and in groups.
Conceptual Skills
The mental ability to analyze and
diagnose complex situations.

11. Do you think the managers who move up the
ladder most quickly in the organisations, involve
in the same kind of activities with same
emphasis as the managers who do the best
jobs?

12. Effective Versus Successful Managerial
Activities (Luthans)
1. Traditional management
• Decision making, planning, and controlling
2. Communication
• Exchanging routine information and processing
paperwork
3. Human resource management
• Motivating, disciplining, managing conflict, staffing,
and training
4. Networking
• Socializing, politicking, and interacting with others

13. Allocation of Activities by Time

14. Enter Organizational Behavior
Organizational behavior
(OB)
A field of study that
investigates the impact that
individuals, groups, and
structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward improving
an organization’s effectiveness.

15. Replacing Intuition with Systematic Study
Systematic study
Looking at relationships, attempting to attribute
causes and effects, and drawing conclusions based
on scientific evidence.
Provides a means to predict behaviors.
Intuition
A feeling not necessarily supported by research.

16. Replacing Intuition with Systematic Study
The
Facts
Preconceived
Notions ≠

17. Toward an OB Discipline

18. Contributing Disciplines to the OB Field
Psychology
The science that seeks to measure, explain, and sometimes
change the behavior of humans and other animals.

19. Contributing Disciplines to the OB Field (cont’d)
Sociology
The study of people in relation to their fellow human beings.

20. Contributing Disciplines to the OB Field (cont’d)
Social Psychology
An area within psychology that blends concepts from psychology
and sociology and that focuses on the influence of people on one
another.

21. Contributing Disciplines to the OB Field (cont’d)
Anthropology
The study of societies to learn about human beings and their
activities.

22. Contributing Disciplines to the OB Field (cont’d)
Political Science
The study of the behavior of individuals and groups
within a political environment.

23. There Are Few Absolutes in OB
Contingency
Variables
x y
Contingency variables
Situational factors: variables that moderate
the relationship between two or more other
variables and improve the correlation.

24. Challenges and Opportunities for OB
 Responding to Globalization
– Working with people from different cultures
 Managing Workforce Diversity
• Recognizing and responding to differences
 Improving Quality and Productivity
 Responding to the Labor Shortage
 Improving Customer Service

25. What Is Quality Management?
1. Intense focus on the customer
2. Concern for continuous improvement
3. Improvement in the quality of everything
the organization does
4. Empowerment of employees

26. Challenges and Opportunity for OB (cont’d)
 Improving People Skills
 Empowering People
 Stimulating Innovation and Change
 Working in Networked Organizations
 Helping Employees Balance Work/Life Conflicts
 Improving Ethical Behavior

27. Basic OB Model, Stage I
Model
An abstraction of reality.
A simplified representation
of some real-world
phenomenon.

28. The Dependent Variables
x
y
Dependent variable
A response that is affected by an independent variable.

29. The Dependent Variables (cont’d)
Productivity
A performance measure that includes
effectiveness and efficiency.

30. The Dependent Variables (cont’d)
Absenteeism
The failure to report to work.
Turnover
The voluntary and
involuntary permanent
withdrawal from an
organization.

31. The Dependent Variables (cont’d)
Job satisfaction
A general attitude toward one’s job, the difference
between the amount of reward workers receive and
the amount they believe they should receive.

32. The Independent Variables
Independent
Variables
Individual-Level
Variables
Organization
System-Level
Variables
Group-Level
Variables
Independent variable
The presumed cause of some change in the dependent
variable.

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Introduction - Organizational Behavior
What types of topics will we cover in this
course?
 Personality
 Perception
 Attitude and Values
 Motivation
 Teamwork
 Leadership
 Power and politics
 Organisational Change and Development

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SUMMARY
 Managers need to develop their interpersonal (people
skills) to be effective in their jobs.
 OB is a field of study that investigates the impact that
individuals, groups, and structure have on behavior
within an organization.
 OB focuses on improving productivity, employee job
satisfaction, citizenship behavior and reducing
absenteeism and turnover.
 OB uses systematic study to improve predictions of
behavior.
 OB recognizes and helps managers to improve their
people skills and to see the value of workforce diversity
and practices. It also seeks to improve organizations and
help managers cope with the many changes faced in
today’s workplace.