When Cultures Collide - Managing across Cultures
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Another Summary from summary of the best selling book by Richard Lewis "Leading Successfully across Cultures". How to manage and communicate in international business environment.
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When Cultures Collide - Managing across Cultures
- 1. When Cultures Collide Leading Successfully Across Cultures Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey. Prof. Dr. Hora Tjitra, Li Hongchang & Ma Chunyun, Zhejiang University Hangzhou, February 2011
- 2. Culture and cultural conditioning Culture is the collective programming of the mind which dis.nguishes the members of one category of people from another. -‐-‐Hofstede Cultural condi-oning • life • history Richard Lewis: When Cultures Collide 2
- 3. Prof. Dr. Hora Tjitra - Excellence in Culture, Talent and Change 14 years in Germany 7 years in China Born and grew up in Indonesia Richard Lewis: When Cultures Collide 3
- 4. Prof. Dr. Hora Tjitra - Excellence in Culture, Talent and Change 14 years in Germany Professional activities: • Academic Teaching and Research, as well as Consulting, Coaching, Training and Assessment in the area of: 7 years in China - Cross-Cultural Awareness and Communication - Cross-Cultural Issues in HR Management - Corporate Learning and Development - Executive Coaching and Assessment - Global Leadership Development Program - Facilitation of Strategic Conference Born and grew up Large Strategic Change Projects in Indonesia - International and National project references: • BASF, Siemens, Dupont, Commerzbank, Hugo Boss, SAP, Barco, GTZ, Telkom Indonesia, etc. Richard Lewis: When Cultures Collide 3
- 5. What will be discussed in the book 1 Cultural conditioning 2 When cultures collide 3 Cultural categories 4 Culture and language 5 The use of time Lewis, R. (2005).When Cultures Collice (3rd Ed.). Brealey. Richard Lewis: When Cultures Collide 4
- 6. When cultures collide Cultural display Richard Lewis: When Cultures Collide 5
- 7. When cultures collide Cultural display approval tradi3on own culture Richard Lewis: When Cultures Collide 5
- 8. When cultures collide Cultural display Resistance approval withdrawal tradi3on alien own culture culture Richard Lewis: When Cultures Collide 5
- 9. When cultures collide Cultural display Resistance semi-‐ approval acceptance withdrawal tradi3on empathy alien friendly own culture culture culture Richard Lewis: When Cultures Collide 5
- 10. Culture categories Richard Lewis: When Cultures Collide 6
- 11. Culture categories Dutch Swiss Linear-active German American Richard Lewis: When Cultures Collide 6
- 12. Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American Richard Lewis: When Cultures Collide 6
- 13. Culture categories Indian Multi-active Arab French Dutch Spanish Swiss Linear-active German American Reactive Turk Finn Chinese Japanese Richard Lewis: When Cultures Collide 6
- 14. cultures--linear-active and multi-active Linear-‐ac3ve Mul3-‐ac3ve Reactive Richard Lewis: When Cultures Collide 7
- 15. cultures--linear-active and multi-active Linear-‐ac3ve Mul3-‐ac3ve Reactive Job-‐oriented unemo7onal Confronts with logic Limited body language Richard Lewis: When Cultures Collide 7
- 16. cultures--linear-active and multi-active Linear-‐ac3ve Mul3-‐ac3ve Reactive Job-‐oriented people-‐oriented unemo7onal emo7onal Confronts with logic Confronts emo7onally Limited body language unrestricted body language Richard Lewis: When Cultures Collide 7
- 17. linear-active culture & multi-active culture linear-‐ac3ve culture mul3-‐ac3ve culture Richard Lewis: When Cultures Collide 8
- 18. linear-active culture & multi-active culture linear-‐ac3ve culture mul3-‐ac3ve culture Irritate each other • Germany • Mexico Richard Lewis: When Cultures Collide 8
- 19. linear-active culture & multi-active culture linear-‐ac3ve culture mul3-‐ac3ve culture Irritate each Learn from each other other • Germany • Italy • Mexico • Switzerland Richard Lewis: When Cultures Collide 8
- 20. Culture - Reactive Linear-active Multi-active Reactive Richard Lewis: When Cultures Collide 9
- 21. Culture - Reactive Linear-active Multi-active Reactive people-‐oriented quietly caring avoid confronta7on subtle body language Richard Lewis: When Cultures Collide 9
- 22. Culture - Reactive Linear-active Multi-active Reactive people-‐oriented quietly caring avoid confronta7on subtle body language Richard Lewis: When Cultures Collide 9
- 23. linear/ multi-active & reactive cultures Linear-‐ac3ve culture reac3ve culture Mul3-‐ac3ve culture Richard Lewis: When Cultures Collide 10
- 24. linear/ multi-active & reactive cultures Linear-‐ac3ve culture •America •Finland reac3ve culture Mul3-‐ac3ve culture Richard Lewis: When Cultures Collide 10
- 25. linear/ multi-active & reactive cultures Linear-‐ac3ve culture •America •Finland reac3ve culture •Mexico •Japan &Finland Mul3-‐ac3ve culture Richard Lewis: When Cultures Collide 10
- 26. Cultural differences--- gathering information Richard Lewis: When Cultures Collide 11
- 27. Cultural differences--- gathering information Culture Informa.on gathering Richard Lewis: When Cultures Collide 11
- 28. Cultural differences--- gathering information Data-‐ Culture oriented Informa.on Database Printed gathering informa.on Richard Lewis: When Cultures Collide 11
- 29. Cultural differences--- gathering information Data-‐ Dialogue-‐ Culture oriented oriented Informa.on Database Printed Personal gathering informa.on informa.on network Richard Lewis: When Cultures Collide 11
- 30. Cultural differences--- gathering information Data-‐ Dialogue-‐ Culture Listening oriented oriented Informa.on Personal Database Database Printed gathering informa.on personal informa.on network informa.on network Richard Lewis: When Cultures Collide 11
- 31. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Richard Lewis: When Cultures Collide 12
- 32. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Richard Lewis: When Cultures Collide 12
- 33. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Richard Lewis: When Cultures Collide 12
- 34. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense Richard Lewis: When Cultures Collide 12
- 35. Concepts and notions ( ) Though many concepts are shared by other cultures, everyone has different notions of these concepts Truth Contracts and ethics Common sense Silence Richard Lewis: When Cultures Collide 12
- 36. Powerful mental block language we speak largely determines our way of thinking, as distinct from merely expressing it. --Benjamin Whorf UK ZULU Richard Lewis: When Cultures Collide 13
- 37. Humor across frontiers Richard Lewis: When Cultures Collide 14
- 38. Humor across frontiers Humor: they enjoyed different flavor Richard Lewis: When Cultures Collide 14
- 39. Humor across frontiers Humor: they enjoyed different flavor International jokes Richard Lewis: When Cultures Collide 14
- 40. Humor across frontiers Humor: they enjoyed different flavor International jokes Humor in Biz Richard Lewis: When Cultures Collide 14
- 41. Listening habits be to e n ts d th ct Listening for listening wa sol rodu p informa.on wants Look entert to be i ained for lo ng gic Germany France What USA does it Listens for cost? informa.on and technical details More context please Richard Lewis: When Cultures Collide 15
- 42. Listening habits--advertisement First Bite at the Big Apple Fly UNITED AIRLINES Richard Lewis: When Cultures Collide 16
- 43. The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German Richard Lewis: When Cultures Collide 17
- 44. The language of management 1 2 3 4 5 Close definition of tasks obedience supervision German objectives 1 2 3 Speed in execution 1 2 3 Pumping up employee American English Richard Lewis: When Cultures Collide 17
- 45. The language of management hin.ng at tasks indirect Japanese compliance Richard Lewis: When Cultures Collide 18
- 46. The language of management hin.ng at tasks indirect Japanese compliance French Educated compliance Richard Lewis: When Cultures Collide 18
- 47. The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time Richard Lewis: When Cultures Collide 19
- 48. The use of time—linear time America, Britain, German, Switzerland… Prefer to do one thing at a time Past Present Future Past Present Future Today’s task over Plans for Worries for etc. January February A B C D E Richard Lewis: When Cultures Collide 19
- 49. The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel Richard Lewis: When Cultures Collide 20
- 50. The use of time—Multi-actives Southern Europeans The more they can do or handle at the same time, the more happier and the more fulfilled they feel 9am 10 11 12 14 15 16 17 Theory A B C lunch D E F 9am 10 11 12 14 15 16 17 cancelled or for lunch Reality A B 12:30 C D 16:30 E F meets in bar Richard Lewis: When Cultures Collide 20
- 51. The use of time—cyclic time 9am 5pm Western A B C D E F Richard Lewis: When Cultures Collide 21
- 52. The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental Richard Lewis: When Cultures Collide 21
- 53. The use of time—cyclic time 9am 5pm Western A B C D E F A B starting point F C E D Oriental A B F G D E C Richard Lewis: When Cultures Collide 21
- 54. The use of time—back to the future present Past Future Visible unknowable influential Present Vaguely understood Malagasy concept of time Richard Lewis: When Cultures Collide 22
- 55. Thank You Contact us via … Mail: hora_t@mac.com Follow: twitter@htjitra Website: http://horatjitra.com Zhejiang University, Hangzhou (China)