A structure to help service providers begin the work of developing more personalised support and services.

1. Individual Service
Choice Support, June 2010
© Simon Duffy. Rights Reserved. The author must be cited if images or slides are used

2. Purpose of design - Citizenship:
1. Authority
2. Direction
3. Money
4. Home
5. Support
6. Contributio
n

4. 1. Grow your understanding
1. Who really knows you?
2. Who really knows what is
possible?
3. How will decisions get made?

5. 2. Define Criteria for Success
Essential Desirable
Authority Mum & Dad must be in control
Planning must be natural and Some expert advice from time
Direction part of flow of family life to time
Money Family must avoid debt, crisis
Close as possible to where
Home Whole family must live together
they live now
Support Help must from trusted people Help from family or friends
Family must stay active in their
Contributio wider community and family
n networks

6. 3. Clarify your constraints
1. Authority
2. Direction
3. Money
4. Home
5. Support
6. Contribution

7. 4. Draft your service design
1. Authority
2. Direction
3. Money
4. Home
5. Support
6. Contributio
n

8. 5. Prioritise - First things first
6. Identify opportunities
7. Take your best shot
8. Research your options
9. Review your research & decide

9. 1. Define the ground rules for everyone
2. Do a quick and dirty RAS as soon as
possible - Now?
3. Put in place a clear management structure
4. Give people a simple framework for design
to use

10. 8 Step Process for New Services
1. Agree design team and leader
2. Clarify criteria for success - 1 side of A4
3. Agree initial budgets
4. Agree individual service design
5. Set the support team leader
6. Find the right home
7. Organise a plan for change
8. New design begun

11. Contact Details
Simon Duffy
Centre for Welfare Reform
The Quadrant,
99 Parkway Avenue, Parkway Business Park
Sheffield, S9 4WG
T +44 114 251 1790
M +44 7729 7729 41
admin@centreforwelfarereform.org
www.centreforwelfarereform.org