Building an Onboarding Business Case
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Did you know that a proper, automated, onboarding system yields average company savings of $800 per new employee? View the slides from a recent webinar where Kasey Konkright, Director of Recruiting for Milestone Technologies, shared his experience building a successful onboarding business case, as well as real-life ROI metrics, to achieve executive buy-in, and recommendations to help you through the process.
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Building an Onboarding Business Case
- 1. Building an Effective Onboarding Business Case Presented by: Kasey Konkright, Director of Recrui9ng, Milestone Technologies TwiEer @SilkRoadTweets Thursday, November 8th 2012 Hash tag #TalentTalk
- 2. Launched in 2005 20 Global Locations 96% 62 2000 Renewal Rate of the Fortune Customers 500 450 Employees Less than 2% voluntary turnover 2
- 3. 3
- 5. ¡ Return on Investment (ROI) ▪ Scalable, Cost-‐Effective Virtualized Infrastructure ▪ Reduction in Administrative Time Spent ▪ Value Added Metrics ¡ Creation of Internal Talent Pool ▪ Real-‐Time, Searchable, Accessible ¡ Exponential Increase in Branding and Engagement ▪ Alerts, Social Media, Consistent Messaging ▪ Consistent On-‐Boarding Experience and MILESTONE Indoctrination
- 6. 250 Requisitions/Hires 200 150 100 50 0 2009* 2010 2011 Desktop Support 29 80 67 Requisitions Desktop Support Hires 15 46 52 All Other Requisitions 104 179 237 All Other Hires 52 146 180 *Data Reflects only Jun-‐Dec 2009
- 7. 100 0 40 60 80 120 20 Jun-‐09 Oct-‐09 Feb-‐10 Jun-‐10 Oct-‐10 Feb-‐11 Jun-‐11 Oct-‐11 Feb-‐12 Jun-‐12 Oct-‐12 Feb-‐13 $2011 Rev Jun-‐13 Oct-‐13 Feb-‐14 $2012 Rev Jun-‐14 Oct-‐14 Monthly Requisitions Based on Projected Revenues Feb-‐15 $2013 Rev Jun-‐15 Oct-‐15 $2014 Rev
- 8. ¡ Do Nothing / Status Quo ¡ SilkRoad Suite § Implement SilkRoad ATS and On-‐Boarding § Virtualize Recruiting Team § Reduce Administrative Need by 80% § Replace Future Recruiters w/ Sourcers (Less $$$) § Exponentially Increase Employee Engagement / New Hire Experience ¡ OpenHire ATS § Implement OpenHire ATS § Virtualize Recruiting Team § Reduce Administrative Need by 60%
- 9. •Delivers any content •Over any device •From anywhere, anytime •Leveraging the underlying network
- 10. Virtualized Virtualization-Aware Virtualized Data Center Borderless Network Collaborative Workspace Cisco Collaboration Applications MS Office Branch Cisco Clients Microsoft OS CDN Desktop Virtualization Software Cius Business Tablets Hypervisor Si WAAS Virtual ISR Access Unified CM switching w/ Cisco Virtualization PoE Experience Clients Nexus Thin Client Ecosystem Virtual WAAS Quad ACE End-to-End Security, Management and Automation
- 11. DO NOTHING/OPENHIRE SILKROAD SUITE Cold Lead Soucrers Warm Lead Coordinator OR OpenHire Hot Lead SilkRoad Suite Recruiters Candidate Recruiters Submitted Interview Hire On-‐ Board
- 12. Requirement/System Do Nothing SilkRoad Suite OpenHire Alt 1 Alt 2 Avg Annual Cost (2012-‐15) Implementation Cost Integrations (ADP, CRM) No Yes Yes Yes Yes Employee On-‐Boarding No Yes No No No Online Forms No App, BG & New Hire App & BG Check App & BG Check App & BG Check Resume Customization Outside System In System In System Outside System Outside System Integrated Resume DB No Yes Yes No No Search (Monster, etc…) 100% Online No Yes Yes Yes Yes Limited – Point in Real-‐Time Metrics Customizable Customizable Customizable Customizable Time ROI Tracking Yes -‐ EDITABLE Yes -‐ LOCKED Yes -‐ LOCKED Yes -‐ LOCKED Yes -‐ LOCKED Employee Off-‐Boarding No Yes No No No Life Event Management No Yes No No No Business Hours -‐ Business Hours -‐ Support Online Candidate & Internal Candidate & Internal Administrator Administrator System Customization No Yes – Life of Product Yes – Life of Product Implementation Only Implementation Only Approvals and Workflows No Unlimited Unlimited Limited # Limited # Social Networking Limited Yes Yes Partial Yes Hiring Manager Portal No Yes Yes Yes Yes Job Distribution No Yes Yes Yes Yes Candidate/Job Alerts No Yes Yes Yes Yes Screening Questions No Yes Yes Yes Yes Background Check No Yes Yes Yes Yes Integration
- 13. Fully Partially Manual Automated Automated Coordinator Recruiter Background Candidate New Hire Position Posted Need Identified Sends Resume Notifies Check Prints, Signs Prints and on Job Board to Recruiter Coordinator Completed and Returns Completes Staffing Recruiter Coordinator Recruiter Recruiter HR Notifies of New Hire Request Form Sources on Job Emails Notified of Proofs Resume BG Completion Returns PW Completed Boards Paperwork Acceptance Staffing Job Board Recruiter Candidate Offer Details Recruiter Client Specific Request Form Resumes Sends Resume Completes Sent to Closes Position Paperwork Emailed Downloaded to HM/SDM Paperwork Coordinator in Do Nothing Completed Resumes Resume Paperwork Coordinator Coordinator Tasks and Recruiter Uploaded Into Feedback Checked for Completes Removes Reminders Assigned Do Nothing Provided Errors Offer Letter Postings Manually Sent Email Sent w/ Recruiter Coordinator HM/SDM New Hire Updates BG Paperwork Assignment Udates Do Emails Prem Notified of Information Requested sent to HR Details Nothing for Approval Acceptance Input in WFL Position Resume Sent On-‐Boarding New Hire Candidate HR Processes Prem Approves Entered in Do to Coordinator Processes Information Interviews BG Check or Rejects Nothing for Formatting Begin Input in ADP Resume HM/SDM Candidate Candidate Coordinator Careers Site On-‐Boarding Formatted & Provides Hiring Completes BG Emailed Offer Emails New Updated Complete Uploaded Decision Online Form Letter Hire PW
- 14. Fully Partially Manual Automated Automated Candidate New Hire Need Identified Signs Offer Completes PW Letter Online in SilkRoad Staffing Recruiter Candidate SilkRoad SilkRoad Request Form Sources on Job Completes Notifies of BG Notifies of Completed Boards Profile Completion Acceptance Job Board Recruiter Candidate Recruiter Client Specific Resumes Sends Resume Moved to BG Closes Position Paperwork Downloaded to HM/SDM Stage in SilkRoad Completed Resume Offer Approval SilkRoad SilkRoad Sends Recruiter BG Check Feedback Completed and Removes Tasks and Assigned Completed Provided Routed Postings Reminders Email Sent w/ Recruiter SilkRoad New Hire Sales/HM Logs Assignment Schedules Begins On-‐ Information In for Update Details Interview Boarding Input in WFM Tasks Started Candidate Offer Approved SilkRoad and Sends Interviews via Email Link Updates ADP Notifications Careers Site & Resume HM/SDM Offer Letter On-‐Boarding Job Boards Formatted in Provides Hiring Created and On-‐Going Updated System Decision Emailed
- 15. Fully Partially Manual Automated Automated Candidate New Hire Need Identified Signs Offer Prints and Letter Online Completes Staffing Recruiter Candidate SilkRoad SilkRoad New Hire Request Form Sources on Job Completes Notifies of BG Notifies of Returns PW Completed Boards Profile Completion Acceptance Job Board Recruiter Candidate Recruiter Client Specific Resumes Sends Resume Moved to BG Closes Position Paperwork Downloaded to HM/SDM Stage in SilkRoad Completed Resume Offer Approval SilkRoad Tasks and Recruiter BG Check Feedback Completed and Removes Reminders Assigned Completed Provided Routed Postings Manually Sent Email Sent w/ Recruiter On-‐Boarding New Hire Sales/HM Logs Assignment Schedules Processes Information In for Update Details Interview Begin Input in WFM New Hire Candidate Offer Approved Information Interviews via Email Link Input in ADP Careers Site & Resume HM/SDM Offer Letter Recruiter On-‐Boarding Job Boards Formatted in Provides Hiring Created and Emails New Complete Updated System Decision Emailed Hire PW
- 16. 60 50 40 # Steps 30 20 10 0 Do Nothing SilkRoad OpenHire Manual Steps 49 8 16 Partial Automated 0 16 13 Fully Automated 0 9 5 Total Steps 49 33 34
- 17. 900 Internal Process Time in Minutes 800 700 600 500 400 300 200 100 0 Open Offer Req On-‐ Total Source Submit App/BG Req Letter Close Board Time Do Nothing 73 300 200 60 60 30 72 795 SilkRoad 10 20 60 10 15 5 15 135 OpenHire 10 20 60 10 15 5 72 192
- 18. 4500 4000 3500 3000 # Hours 2500 2000 1500 1000 500 0 Cancelled Reqs Hired Reqs Total Reqs Time Savings Do Nothing 795.6 3074 3869.6 0 SilkRoad 126 522 648 3221.6 OpenHire 126 742.4 868.4 3001.2
- 19. Do Nothing DR Pool Sourcing YES Staffing Position Opened Staffing Submits D/R Tech Staffing Assigned “Sources” D/R Hire w/ Recruiting D/R Tech to HM Interviews Techs NO Staffing Sends Recruiting Begins Recruiting Candidates Position Back to “Cold” Sources Interviewed Recruiting Recruitment Candidates SilkRoad or OpenHire (SROH) DR Pool Sourcing Sources Current Position Opened Talent Pool & Candidates Hire w/ Recruiting External Interviewed Candidates Do Nothing Sales/Hiring Manager Updates Do Nothing Employee Referrals Current Employee Sends Recruiter Recruiter Recruiter Sales/HM Recruiter Gathers Candidate Recruiter Downloads Responds with Uploads Resume Requests Update Information Resume to Reviews Resume Resume to Update into Do Nothing Recruiter Desktop SROH Sales/Hiring Manager Updates SROH Employee Referrals “New” Sales/HM Logs Employee Refers Into System to Candidate via Review Referral Portal or Dashboard Social Media
- 20. Fully Partially Manual Automated Automated ATS On-‐Boarding Requisition Attributes ATS Attributes ADP Candidate Attributes On-‐Boarding Attributes SILKROAD New Hire Attributes Offer Attributes ServiceNow SUITE On-‐Boarding Attributes Microsoft WFM On-‐Boarding Attributes Dynamics CRM On-‐Boarding Attributes ATS OPENHIRE Requisition Attributes On-‐Boarding ADP ATS Attributes Candidate Attributes On-‐Boarding Attributes New Hire Attributes Offer Attributes Microsoft ServiceNow WFM Dynamics CRM ATS Attributes On-‐Boarding Attributes ATS Attributes
- 21. HR & Completion Kasey Recruiting MKT IT SALES MS OPS Execs Stage Payroll Date (Hours) (Hours) (Hours) (Hours) (Hours) (Hours) (Hours) (Hours) (Hours) Prep & Analysis 2/13/12 16 0 0 0 0 0 0 0 0 Project Analysis 2/20/12 16 4 8 0 0 4 4 4 0 Project Planning 2/27/12 16 0 2 2 2 0 0 0 0 Configure 3/12/12 56 4 7 0 0 4 4 4 2 Validation 3/19/12 48 4 6 0 4 4 4 4 2 Deployment 40 2 3/26/12 0 0 0 0 0 0 0 Planning Website 4 0 3/26/12 0 16 4 0 0 0 0 Configuration Communication, 40 0 3/26/12 0 0 2 0 0 0 0 Training System Launch 4/2/12 0 0 0 0 0 0 0 0 0 Total Hours Spent (353 Total) 236 12 25 16 12 12 12 12 4
- 22. $6,000,000 $5,000,000 $4,000,000 Annual Cost $3,000,000 $2,000,000 $1,000,000 $0 Total 2012 2013 2014 2015 Cost Do Nothing $831,812 $1,036,512 $1,613,792 $2,006,841 $5,488,958 Sourcer-‐Based/SilkRoad $770,980.46 $808,286.03 $1,258,695.32 $1,521,371.59 $4,359,333.40 Suite OpenHire ATS $799,582 $914,580 $1,414,621 $1,715,130 $4,843,914
- 23. Year End Headcount 2012 2013 2014 2015 Cost Summary Recruiters 5 6 8 10 Coordinators 2 2 3 4 Do Nothing Sourcers 0 0 0 0 Director/Manager 1 1 2 2 3rd Party 1 1 2 2 Total HC 9 10 15 18 18 Headcount Cost $775,740.63 $972,145.78 $1,522,394.02 $1,902,650.74 $5,172,931.17 Recruiters 3 3 4 5 Sourcer-‐Based & Coordinators 0 0 0 0 SilkRoad Suite Sourcers 2 3 4 5 Director/Sr. Manager 1 1 2 2 3rd Party 1 1 2 2 Total HC 7 8 12 14 14 Headcount Cost $665,548.96 $737,091.25 $1,171,778.34 $1,425,716.48 $4,000,135.03 Recruiters 5 6 8 10 Coordinators 0 0 0 0 OpenHire ATS Sourcers 0 0 0 0 Director/Manager 1 1 2 2 3rd Party 1 1 2 2 Total HC 7 8 12 14 14 Headcount Cost $716,590.63 $857,485.78 $1,341,804.52 $1,649,825.44 $4,565,706.37
- 24. Do Nothing 2012 2013 2014 2015 4-‐Year Sum Headcount Cost Do Nothing Cost Branding/Advert Misc Cost IT Equipment & Support Total Cost Implement Sourcer-‐Based RecruiTng & SilkRoad Suite Total Cost -‐ Do Nothing Less RecruiTng Coordinator(s)/Recruiter Cost Less Do Nothing Cost Less IT Equipment & Support Costs Sourcer Headcount Cost RecruiTng Team VirtualizaTon Cost On-‐Going VitualizaTon IT Equpment & Support SilkRoad Suite ImplementaTon Cost SilkRoad Suite Annual License Cost Total Cost Annual Return on Investment $60,832.17 $228,226.28 $355,097.17 $485,469.76 $1,129,625.38 Percentage Return on Investment 7.31% 22.02% 22.00% 24.19% 20.58% Implement OpenHire ATS Total Cost -‐ Do Nothing Less Do Nothing Cost Less RecruiTng Coordinator Cost Less IT Equipment & Support Costs RecruiTng Team VirtualizaTon Cost On-‐Going VitualizaTon IT Equpment & Support OpenHire ATS ImplementaTon Cost OpenHire ATS Annual License Cost Total Cost Annual Return on Investment Over Do Nothing $32,230.50 $121,931.75 $199,170.50 $275,460.81 $628,793.56 Percentage Return on Investment Over Do Nothing 3.87% 11.76% 12.34% 13.73% 11.46%
- 25. ¡ Provide a strong Return on Investment (ROI) § IRR > 20% § 83% Reduction in Administrative Time § Value Added Metrics ¡ Creation of Internal Talent Pool § Real-‐Time, Searchable, Accessible ¡ Exponential Increase in Branding and Engagement § Alerts, Social Media, Consistent Messaging § Consistent On-‐Boarding Experience and MILESTONE Indoctrination
- 26. Thank You
- 27. SilkRoad Resources For a full listing of SilkRoad resources such as case studies, videos, research reports, papers and eBooks please visit www.silkroad.com Lisa McDougald- lisa.mcdougald@silkroad.com Upcoming November Webinars 2 - 3 PM EDT / 1 – 2 PM CDT / 11 – 12 PDT 11/13 How to Centrally Manage your LMS Process Using GreenLight 11/15 Extend Learning Beyond Onboarding 11/20 Engage Your Workforce and Accurately Manage HR Data with HeartBeat 11/27 Redefining Your HRMS Half-Day Webinar Series 11/29 Building a Talent Acquisition Business Case 27
- 28. Additional Resources Onboarding and What kind of ROI Recruiting could you realize? Software Buyer’s ROI Calculators Kit’s! available! 28
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