1. Shuyao Duan
647.330.5656 22 Olive Ave
shuyao@my.yorku.ca Toronto. ON. M2N7G6
HIGHLIGHTS OF QUALIFICATIONS
 Strategic research and analytical skills in Data Analysis (Excel), SWOT Analysis, and Source Analysis developed
through academic course works.
 Proficient of time management and time distribution skills gained through receptionist position.
 Solid understanding of lending products, rate setting and payment methods.
 Proficient using QuickBooks, MS Office Products, including but not limited to PowerPoint, Excel (IF, Pivot
tables/macros), Project, and Access.
EDUCATION
Bachelor in Business Administrative Study
York University
Coursework: Brand Management, Customer Relations, Data Analysis, Project Management, Public Relation, Public
Presentation.
PROFESSIONAL EXPERIENCE
Store Manager, Car Insanity, Toronto, ON 2016
 Achieved 50% of time saving on customer profile match by re-organizing customer data and identification of more than
5,000 in losses previously unaccounted for.
 Daily duty distribution, posted business schedule 24 hours in advance, make sure calendar scheduled efficiently in both
operation and fiscal way.
 Elaborate pro/cons on each auto model, maintain customer satisfaction by checking detail personalized requests and
coordinate with technicians to meet those requests with in accurate time range, follow up with customers’ satisfaction.
 Prepared, checked, summarized, and uploaded, daily income and expense balance sheets; inventory sheets; walk-in
documents; employees’ documents using QuickBooks and Excel through timely manner. .
 Learned multi-tasking with stable pace, operation skills for the small business base, and how to be happy under
pressure.
Sales, Future Shop, Toronto, ON 2010 – 2012
 Maintained accurate market material, assemble periodical promotion data in advance of sales presentations and assist with
marketing email out activities
 Processed ad-hoc sales / customer service applications over 1000 clients from explanations toward products’ questions,
executed market orders, respond to client’s inquiries, and have supported me wining 3 sales of the month.
 Conducted monthly reconciliation analysis on large data source of products’ supply and demand, identified the gap and
proactively provided to the team lead to optimizing the process flow.
 Cooperated with different department during holiday season, and took ownership of coordinating responses with other
departments as necessary.
 Learned efficient soft communication skills, building a friendship with colleagues, and customers. Solving problems
critically with calm and positive attitude.
Administrative CO-OP Assistant, Bank of Montreal, Beijing, China 2008
 Facilitated the relationship with internal business stakeholders and ensured the daily branch transactions as well as the
aggregated data are fully reconciled in a timely manner, and received the only recommendation letter among all interns.
 Ensured customer problems are handled appropriately by right assist, gathered and documented the requirements from
clients, escalating issues to the team lead when necessary
 Applied bank operating policies and procedures assisting with the back office opening and closing procedures and initiated
small to medium sized account opening file faxed in categorized towards different region in Canada, specified with branch
number, and regular or urgent stamp.
 Learned professional corporation official routine, how to back up the team and being an appropriate helper.
INTERESTS
 Non-Profit Volunteering, Swimming, Cooking.