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Corporate etiquette

Etiquette has to do with good manners. It's not so much our own good manners, but making other people feel comfortable by the way we behave.

“The conduct or procedure required by good breeding or authority to be observed in social or official life.”

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Corporate etiquette

  1. 1. Anything HR SolutionsCorporate Etiquette
  2. 2. Anything HR SolutionsIntroductionEtiquette has to do with good manners. Itsnot so much our own good manners, butmaking other people feel comfortable bythe way we behave.“The conduct or procedure required bygood breeding or authority to beobserved in social or official life.”
  3. 3. Anything HR SolutionsCorporate etiquette Customer service etiquette Phone etiquette E-mail etiquette Business dress etiquette Office space etiquette Professional conduct Interview etiquette
  4. 4. Anything HR SolutionsCustomer Etiquette Do not take comments or insult personally Never interrupt the customer Show empathy Stay focused Take responsibility Patience really is a virtue Remember the Golden Rule Ease their pain
  5. 5. Anything HR Solutions“Golden Rule” Be considerate Practical protocol Be friendly Practical professionalism
  6. 6. Anything HR SolutionsPhone EtiquetteDon’t Eat when you are on phone Put someone on speakerphone Talk with others Say anything that you don’t want the caller tohear Answer the phone if you are not prepared Answer calls when you are in office or in ameeting
  7. 7. Anything HR SolutionsPhone EtiquetteDo Answer using your name , title and ask howyou can help Always leave your phone number and speakslowly Leave a short, detailed message Return calls in a timely manner Smile when you answer the phone
  8. 8. Anything HR SolutionsE-mail Etiquette Subject line should be short and specific Avoid jargon and abbreviations Use short paragraph Read for content and grammar beforesending Be consistent with format Think before you hit “sent”
  9. 9. Anything HR SolutionsDress Code Etiquette What you wear says something about whoyou are as an employee It’s OK to be relaxed but not OK to beunprofessional Accessories make man, or woman but easydose it Remember the details Consider the activity
  10. 10. Anything HR SolutionsDress for Success
  11. 11. Anything HR SolutionsOffice space Etiquette Don’t interrupt Ask permission Don’t touch Cubicles do have walls
  12. 12. Anything HR SolutionsInterview EtiquetteInterview Etiquette Before the Interview Your hair should be clean and combed. Nails should be clean and trimmed. Be conservative and err on the side of caution. If thecompany does not have a dress code, remember thatits better to overdress than under dress. Arrive at least 10 minutes before your interview. Theextra minutes will also give time to fill out any formsor applications that might be required. Turn off your cell phone or pager. Dont assume that whoever greets you is thereceptionist.
  13. 13. Anything HR SolutionsInterview EtiquetteInterview Etiquette During the Interview Make a positive and professional first impression bybeing assertive and giving a firm handshake to eachinterviewer and addressing each interviewer by nameas he or she is introduced. Reinforce your professionalism and your ability tocommunicate effectively by speaking clearly andavoiding "uhs", "you knows", and slang. Use appropriate working. You wont receive extrapoints for each work that has more than 10 letters.Use technical terms only when appropriate to thequestion.
  14. 14. Anything HR SolutionsInterview EtiquetteInterview Etiquette After the Interview Shake each interviewers hand and thankeach interviewer by name. Send a thank you note as soon after theinterview as possible
  15. 15. Anything HR SolutionsConclusionBy observing common courtesy and goodmanners, newcomers can impress notonly their boss but everyone aroundthem in the workplace. This will add totheir credentials and help them climb upthe corporate ladder
  16. 16. Anything HR SolutionsThanks