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Big Idea 2: Social Influence Marketing™


                                        Shiv Singh
                     VP & Global Social Media Lead
                              Twitter.com/shivsingh
What if we all embraced
                  Social Influence Marketingcompletely?




Page 2© 2009 Razorfish. All rights reserved.
I’m breaking the rules…




                                 You’re not getting one big idea,
                                  instead we will talk about
                                               five little ones



Page 3© 2009 Razorfish. All rights reserved.
1
                           IDEA




       “The purpose of a
       business is to create a
       customer.”
                                        – Peter Drucker




Page 4© 2009 Razorfish. All rights reserved.
1
                           IDEA




                                     The purpose of a business is
                                                to create a customer
                                               who creates customers



Page 5© 2009 Razorfish. All rights reserved.
1
                           IDEA




                  Leaving your only job to be taking care
                        of your existing customers


                  Trust me, that’ll be harder not easier…



Page 6© 2009 Razorfish. All rights reserved.
2
                           IDEA




                                               Innovate or Die




Page 7© 2009 Razorfish. All rights reserved.
2
                           IDEA




                                               Innovate or Die
                      Innovate with others or die alone




Page 8© 2009 Razorfish. All rights reserved.
2
                           IDEA




                   Customers, Partners, Employees,
                             Shareholders, Competitors…
                                        anyone who has an idea



Page 9© 2009 Razorfish. All rights reserved.
3
                           IDEA




      Put your whole budget into
      social influence marketing
    Every single dollar and cent.

                   Do you dare?




Page 10© 2009 Razorfish. All rights reserved.
3
                           IDEA




                                                        WOM
   Think of it as fighting top                          Programs      Social Media
                                                                      Advertising
    down brand impotence                        Social
                                                Products &
                                                                   Earned
                                                Utilities
                                                                   Media




Page 11© 2009 Razorfish. All rights reserved.
4
                           IDEA




                                  You’ll focus on Social CRM

                   You’ll know everything about your
                     customers and their friends



Page 12© 2009 Razorfish. All rights reserved.
4
                           IDEA




Campaign 1



Campaign 2




Page 13© 2009 Razorfish. All rights reserved.
5
                           IDEA




                       Your Marketing
                      Department will
          enter the 21st Century




Page 14© 2009 Razorfish. All rights reserved.
5
                           IDEA



                                                           CMO




        Customer                       Product    Marketing                         Public     Interactive
                                                                  Advertising
        Research                      Marketing   Operations                       Relations   Marketing




                                                          Brand                 Media




Page 15© 2009 Razorfish. All rights reserved.
5
                           IDEA


                                                        CMO




                                                       Customer
           Customer Listening                                                  Customer Operations
                                                Participation & Design




      • No compartmentalization of digital                  • Research stops being singular
      • No compartmentalization of PR                       • Advertising is about participating
      • No paid/earned media separation                     • Marketing is also about designing
      • No corporate/product marketing
        separation

Page 16© 2009 Razorfish. All rights reserved.
5 Ideas



                     1. Customers creating customers

                     2. Innovating with others or dying alone

                     3. Daring to take your whole budget into SIM

                     4. Knowing your customers and their friends

                     5. Restructuring for the 21st century




Page 17© 2009 Razorfish. All rights reserved.
Thank You
                   Shiv Singh
     shiv.singh@razorfish.com
http://www.goingsocialnow.com
         twitter.com/shivsingh

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Big Ideas for Social Influence Marketing

  • 1. Big Idea 2: Social Influence Marketing™ Shiv Singh VP & Global Social Media Lead Twitter.com/shivsingh
  • 2. What if we all embraced Social Influence Marketingcompletely? Page 2© 2009 Razorfish. All rights reserved.
  • 3. I’m breaking the rules… You’re not getting one big idea, instead we will talk about five little ones Page 3© 2009 Razorfish. All rights reserved.
  • 4. 1 IDEA “The purpose of a business is to create a customer.” – Peter Drucker Page 4© 2009 Razorfish. All rights reserved.
  • 5. 1 IDEA The purpose of a business is to create a customer who creates customers Page 5© 2009 Razorfish. All rights reserved.
  • 6. 1 IDEA Leaving your only job to be taking care of your existing customers Trust me, that’ll be harder not easier… Page 6© 2009 Razorfish. All rights reserved.
  • 7. 2 IDEA Innovate or Die Page 7© 2009 Razorfish. All rights reserved.
  • 8. 2 IDEA Innovate or Die Innovate with others or die alone Page 8© 2009 Razorfish. All rights reserved.
  • 9. 2 IDEA Customers, Partners, Employees, Shareholders, Competitors… anyone who has an idea Page 9© 2009 Razorfish. All rights reserved.
  • 10. 3 IDEA Put your whole budget into social influence marketing Every single dollar and cent. Do you dare? Page 10© 2009 Razorfish. All rights reserved.
  • 11. 3 IDEA WOM Think of it as fighting top Programs Social Media Advertising down brand impotence Social Products & Earned Utilities Media Page 11© 2009 Razorfish. All rights reserved.
  • 12. 4 IDEA You’ll focus on Social CRM You’ll know everything about your customers and their friends Page 12© 2009 Razorfish. All rights reserved.
  • 13. 4 IDEA Campaign 1 Campaign 2 Page 13© 2009 Razorfish. All rights reserved.
  • 14. 5 IDEA Your Marketing Department will enter the 21st Century Page 14© 2009 Razorfish. All rights reserved.
  • 15. 5 IDEA CMO Customer Product Marketing Public Interactive Advertising Research Marketing Operations Relations Marketing Brand Media Page 15© 2009 Razorfish. All rights reserved.
  • 16. 5 IDEA CMO Customer Customer Listening Customer Operations Participation & Design • No compartmentalization of digital • Research stops being singular • No compartmentalization of PR • Advertising is about participating • No paid/earned media separation • Marketing is also about designing • No corporate/product marketing separation Page 16© 2009 Razorfish. All rights reserved.
  • 17. 5 Ideas 1. Customers creating customers 2. Innovating with others or dying alone 3. Daring to take your whole budget into SIM 4. Knowing your customers and their friends 5. Restructuring for the 21st century Page 17© 2009 Razorfish. All rights reserved.
  • 18. Thank You Shiv Singh shiv.singh@razorfish.com http://www.goingsocialnow.com twitter.com/shivsingh