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Big Ideas for Social Influence Marketing
- 1. Big Idea 2: Social Influence Marketing™
Shiv Singh
VP & Global Social Media Lead
Twitter.com/shivsingh
- 2. What if we all embraced
Social Influence Marketingcompletely?
Page 2© 2009 Razorfish. All rights reserved.
- 3. I’m breaking the rules…
You’re not getting one big idea,
instead we will talk about
five little ones
Page 3© 2009 Razorfish. All rights reserved.
- 4. 1
IDEA
“The purpose of a
business is to create a
customer.”
– Peter Drucker
Page 4© 2009 Razorfish. All rights reserved.
- 5. 1
IDEA
The purpose of a business is
to create a customer
who creates customers
Page 5© 2009 Razorfish. All rights reserved.
- 6. 1
IDEA
Leaving your only job to be taking care
of your existing customers
Trust me, that’ll be harder not easier…
Page 6© 2009 Razorfish. All rights reserved.
- 7. 2
IDEA
Innovate or Die
Page 7© 2009 Razorfish. All rights reserved.
- 8. 2
IDEA
Innovate or Die
Innovate with others or die alone
Page 8© 2009 Razorfish. All rights reserved.
- 9. 2
IDEA
Customers, Partners, Employees,
Shareholders, Competitors…
anyone who has an idea
Page 9© 2009 Razorfish. All rights reserved.
- 10. 3
IDEA
Put your whole budget into
social influence marketing
Every single dollar and cent.
Do you dare?
Page 10© 2009 Razorfish. All rights reserved.
- 11. 3
IDEA
WOM
Think of it as fighting top Programs Social Media
Advertising
down brand impotence Social
Products &
Earned
Utilities
Media
Page 11© 2009 Razorfish. All rights reserved.
- 12. 4
IDEA
You’ll focus on Social CRM
You’ll know everything about your
customers and their friends
Page 12© 2009 Razorfish. All rights reserved.
- 13. 4
IDEA
Campaign 1
Campaign 2
Page 13© 2009 Razorfish. All rights reserved.
- 14. 5
IDEA
Your Marketing
Department will
enter the 21st Century
Page 14© 2009 Razorfish. All rights reserved.
- 15. 5
IDEA
CMO
Customer Product Marketing Public Interactive
Advertising
Research Marketing Operations Relations Marketing
Brand Media
Page 15© 2009 Razorfish. All rights reserved.
- 16. 5
IDEA
CMO
Customer
Customer Listening Customer Operations
Participation & Design
• No compartmentalization of digital • Research stops being singular
• No compartmentalization of PR • Advertising is about participating
• No paid/earned media separation • Marketing is also about designing
• No corporate/product marketing
separation
Page 16© 2009 Razorfish. All rights reserved.
- 17. 5 Ideas
1. Customers creating customers
2. Innovating with others or dying alone
3. Daring to take your whole budget into SIM
4. Knowing your customers and their friends
5. Restructuring for the 21st century
Page 17© 2009 Razorfish. All rights reserved.
- 18. Thank You
Shiv Singh
shiv.singh@razorfish.com
http://www.goingsocialnow.com
twitter.com/shivsingh