Sherrie Suski taps into key elements of the employee experience

1. The Employee
Experience

2. Giving Feedback
The "employee experience" is defined as an organization creating a place where
people want to show up instead of assuming that people need to show up. This
shift from "need" to "want" is the fundamental change that organizations around
the world are starting to experience. This is why we see so much investment in
new offices spaces, health and well-being programs, maternity and paternity leave,
healthy foods, workplace flexibility, and so much more. There are many aspects of
creating an exceptional employee experience. Regardless of industry, geography,
or size, organizations can all benefit by focusing on three primary drivers. Every
employee experience is comprised of three elements: Personalization, Exceptional
Customer Service, and Automation and Technology.

3. Personalization
• Programs and offerings are thoughtfully
designed with the employee in mind. Instead of
a one size fits all approach, offer a number of
voluntary benefits and options within your
platforms. Customization is key!

4. Multiple voluntary benefit offerings
Technology that helps you to
personalize your experience
Individualized training plans and
coaching opportunities
Mobile Friendly design
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Personalization

5. Exceptional Customer Service
• Focus on anticipatory customer service. Do your
best to anticipate your employees’ needs and
design your processes, systems and offerings
around your workforce.

6. Offer an anonymous Integrity line
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Exceptional Customer Service
Offer quick 1 hour response time
Let Employees take the lead in benefit design
Focus on all aspects including
emotional, social, financial and
physical well being

7. Automation Yielding On-Demand
Delivery
• A focus on automating your offerings means they
are available to your employees where and when
they want to access them. All programs and
enrollments are mobile friendly and HR is just an
e-mail, text or phone call away if your employees
need assistance

8. Self Serve Capability
Texting capability with 1-hour response time
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Automation
Chat Bots for Benefits and 401(k)
Enrollments
Automated platform for applying for
internal positions