1. Freedom to Focus:
Xerox Print Services Presentation
Xerox Confidential Information

2. Challenges We’ve Heard
• “I wish I had better information about our fleet of devices.”
I.T. • “I spend too much time troubleshooting printing.”
• “I wish I had more time for my key IT projects.”
• “Look at all these invoices that I get for printers.”
Accounting • “How do I gain control of consumable spending.”
• “The machine needs toner- who do I call?”
Administrative • “Did anyone call for service?”
• “Why do I have so many different consumable cartridges?”
Environmental • “How can we reduce tree consumption related to print?”
• “How does our print infrastructure impact our carbon
Officer footprint?”
• “What broad initiatives are there that could improve our
CFO bottom line?”
Xerox Confidential Information

3. An Alternative Solution:
Xerox Managed Print Services
Multi Vendor Supplies/ Break-Fix
Device Consumables Services/
Management
Proactive Proactive
Asset Monitoring Monitoring
Optimization
Single Dashboard Consolidated
Point of Reporting Invoices/
Contact Billing
Web Portal
Change Continuous
Management Improvement
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4. Independent Recognition
“When it comes to services,
Xerox is the IBM Global Services of the “…MPS leader in ability to execute
hardcopy industry. and
It leads in brand equity, in services, .. completeness of vision”
and its go to market ~ Gartner MPS Magic Quadrant
structure is established.”
• 58% of the MPS market through
6,000 global clients
• 1.8 million devices,
Xerox Earns 5th Consecutive J.D. more than 50% being non-Xerox,
Power &Associates Certification under service contracts
Xerox has set the standard for
service delivery, • Managing 70 billion pages annually
and industry leaders agree.

5. A Proven Approach to Xerox Print Services
Assess Design Implement Manage
• Professional audit of • Identify areas to • Implement the • Provide remote
current output improve performance, agreed-to design monitoring & helpdesk
infrastructure streamline operations
and reduce costs • Support your staff • Proactive incident
• Provide an through the transition management and
assessment of Total • Design a print process, enabling supplies
Cost of Ownership infrastructure/policy user adoption and replenishment
(TCO) based on your needs results
• Manage consolidated
invoicing, and
reporting
Your
&
Organization

6. Assessment Process
Non-Disclosure Agreement (NDA) and Client Assessment Plan (CAP)
• Non-Disclosure Agreement
• Mutually binding
• Your information will be kept secure
and confidential
• Xerox Assessment findings are
confidential to your organization
Xerox Confidential Information

7. Assessment Process
Non-Disclosure Agreement (NDA) and Client Assessment Plan (CAP)
• Attachment A: Client Assessment Plan
• Xerox process
• Target completion dates
• Presentation dates
• Attachment B: Operating Cost Data
• Lease data
• Printer replacement costs
• Consumable invoices
• Page coverage
• Service invoices
• A.P. / P.O. processing
• I.T. / Admin labour
Xerox Confidential Information

8. Assessment Process
Xerox Device Agent (XDA)
• Xerox Device Agent
• Discovers printers
• Displays:
• Make / model
• Meters
• Status
• Ultimately used for remote
fleet management
Xerox Confidential Information

9. Assessment Process
Asset Mapping
• Asset Mapping
• Print devices mapped
• Identify opportunity areas
• Consolidate?
• Underutilized?
• Overutilized?
• The right solutions in
the right place
Xerox Confidential Information

10. Assessment Findings Presentation
Week 4 - 6
• Xerox Print Assessment Results
• Fleet Metrics
• Complexity
• Current Cost Data
• Areas of Opportunity
• Solution Collaboration
• Next Steps
Xerox Confidential Information

11. Xerox Solution Presentation
Week 5 - 7
• Xerox Proposed Solution
• Based on:
• Organizational objectives
• Solution collaboration
• Next Steps & Timelines
Xerox Confidential Information

12. Questions?

14. Gartner Magic Quadrant for MPS,
Worldwidebe positioned as a leader in the 2010 Gartner Magic
Xerox is proud to
Quadrant for Managed Print Services.
“The Ability to Execute axis positions each
MPS provider based on its success in
delivering results today as well as its
preparation to deliver results in the future.
On this axis, Gartner verifies an MPS
provider's capability to deliver MPS based on
direct feedback from extensive interviews with
its clients and other provided customer
references.”
Source: Gartner, Inc. “Magic Quadrant for Managed Print Services, Worldwide”
By Ken Weilerstein et al, September 22, 2010
The Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated
in the context of the entire report. The Gartner report is available upon request from Xerox.
The Gartner Magic Quadrant is copyrighted (22 September 2010 Gartner Report) by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of
a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner
does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select those vendors placed in the “Leaders” quadrant.
The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this
research, including any warranties of merchantability or fitness for a particular purpose.
Approved for External
Use

15. J.D Power Award
Xerox Earns Fifth Consecutive J.D. Power and
Associates Certification “An Outstanding Customer
Service Experience”
Xerox has set the standard for service delivery,
and industry leaders agree. Xerox Services has
won numerous awards and met rigorous
certification standards including our fifth time
with the J.D. Power and Associates program for
Certified Technology Service and Support.
“An Outstanding Customer Service Experience”
for five consecutive years.
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