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  1. 1. Name : Gurpreet K. Ghundoo Batch : R2 Assessor Name : Mr. Talat Shaikh Year : 2013-14 Course : HTCS
  2. 2. acknowledgement I would like to thank Mr.Talat Shaikh,the Personality Development trainer of Frankfinn Institute Of Air Hostess Training,Ghatkopar for providing me with enough information & guidance to complete this assessment on Personality Development this assessment bears everything regarding ones personality as well as my own personality.
  3. 3. TASK 1:LO1 OF UNIT1
  4. 4. Definition Of Personality The combination of characteristics or qualities that form an individual distinctive. Personality is made of the characteristic patterns of thoughts, feelings and behavior.
  5. 5. TASK 2:LO1 OF UNIT 1
  6. 6. MAKE YOUR OWN SWOT FIRST DAY OF FRANKFINN STRENGTHS: WEAKNESSES: Energetic Frank Straight Forward Short Tempered Lack of Confidence OPPORTUNITIES: THREATS: Travel Management Hotel Industry Service Sector High Competition Lack Of Finance
  7. 7. AFTER JOINING FRANKFINN STRENGTHS: WEAKNESSES: Good Communication Skills Positive Attitude Effective Time Management Childish OPPORTUNITIES: THREATS: Hospitality Travel And Tourism Private Sector Financial Threats
  9. 9. TIME DAILY ROUTINE 9:00 – 9:30 Wake up in the morning. Brush my teeth. 9:30 – 10:00 Pack bag for classes. Have breakfast. 10:00 – 10:30 Get ready for classes. 10:30 – 11:00 Leave from home for station. 11:00 – 11:30 Board train for Ghatkopar. 11:30 – 12:00 Reach Ghatkopar and head towards Frankfinn institute. 12:00 – 12:30 Interact with our faculty and mates. 12:30 – 1:00 Start grooming for session. 1:00 – 1:30 Get groomed and head towards class for session.
  10. 10. 1:30 – 2:00 Session starts. 2:00 – 2:30 Still in the session. 2:30 – 3:00 Still in the session. 3:00 – 3:30 Still in the session. 3:30 – 4:00 Session ends. Head towards grooming room to change. 4:00 – 4:30 Leave from Frankfinn towards station. 4:30 – 5:00 Board train for kalyan. 5:00 – 5:30 Reach kalyan and head towards home. 5:30 – 6:00 Get fresh and relax. 6:00 – 6:30 Help mother in household chores.
  11. 11. 6:30 – 7:00 watch television. 7:00 – 7:30 Watch television. 7:30 – 8:00 Read novels or go through classes manual. 8:00 – 8:30 Help mother in cooking for dinner. 8:30 – 9:00 Hangout with friends or cousins. 9:00 – 9:30 Watch television and chat with friends. 9:30 - 10:00 Watch television and have dinner. 10:00 – 10:30 Have a talk with family. 10:30 – 11:00 Surf on internet. 11:00 - 11:30 Go to sleep.
  13. 13. Chanda Kochhar (born November 17, 1961) is currently the Managing Director (MD) of ICICI Bank. She heads the Corporate Centre of ICICI Bank. Chanda Kochhar has been named Business Leader of the Year. It is great news as Chanda is the first woman to win this award. Her achievement in stabilizing ICICI bank, which had a high proportion of non-performing assets during a period of rapid growth in the first decade of the century has been remarkable. In her early years in ICICI, she handled Project Appraisal and Monitoring and projects in various industries like Petrochemicals, Textile, Paper and Cement. She was elevated to the post of Assistant General Manager in 1994 and Deputy General Manager in 1996. In her early years in ICICI, she handled Project Appraisal and Monitoring and projects in various industries like Petrochemicals, Textile, Paper and Cement. She was elevated to the post of Assistant General Manager in 1994 and Deputy General Manager in 1996. In May 2009, Chanda became the CEO and MD of ICICI Bank for a period of five years. Under her able leadership the Bank has won several prestigious awards including “Best Retail Bank in India” award in 2001, 2003, 2004 and 2005 and “Excellence in Retail Banking Award” in 2002; both awards were given by The Asian Banker. Kochhar is honored with Padma Bhusan Award, the third highest civilian honors by the Government of India for the year 2010 for her services to banking sector. Kochhar was also awarded the “ABLF Woman of Power Award (India)” in 2011 at the Asian Business Leadership Forum Awards.
  15. 15. EXPLAIN FOUR SELF JOHARI‟S WINDOWS The Johari‟s window is created by Joseph Luft and Harrington Ingham in 1955. It helps people to better understand their relationship with self and others. They created a quadrant to reveal what we know or don‟t know about something and what other know or don‟t know about something.
  16. 16. THERE ARE FOUR TYPES OF SELF IN THE JOHARI WINDOW FORMAT •OPEN: Known to self and others.This is what we communicate to others.It is what the communication process is all about. •HIDDEN: Known to self,but unknown to others.This is what we conceal from others.Sometimes there is a good reason for holding something back.At other hand,it might be bad for communication process. •BLIND: Unknown to self,but known to others.Sometimes we communicate and sometimes we are unaware of. •UNKNOWN: Unknown to neither self not others.
  18. 18. A theory of personality based on the study of specific ego states
  19. 19. I AM IN A ADULT EGO STATE MOSTLY •I am in a adult ego state,which means I am sometimes in a parent ego state or in child ego state. •I react according to the situation. •I am a rational person,who thinks logically.
  21. 21. This movie is excellent for showing how to get out of very difficult situations. Expresses positive and negative in a man. Negatively it expresses in his lower consciousness. NEGATIVE CONDITIONING: •Media cameraman people ruined the career of KABIR KHAN. •This led to the drop out of the captain. •Members of the hockey association were double minded and didn‟t trust WOMEN‟S HOCKEY TEAM as said women‟s could not play the game, they are only meant for preparing foods and cleaning the floors.
  22. 22. •The character “BINDYA NAIK” in the movie she was very arrogant. She dominates everyone with her attitude. Her intention was to remove Kabir Khan as a coach because, he was very rude on behalf of all the players. •She was dreaming of captaining India but any how she couldn‟t because the qualities what “VIDYA SHARMA” has she doesn't have that. •Preeti Sabarwal used foul words on Komal Chutala.Preeti‟s fiancé was vice captain of the Indian Cricket Team he demotivated Indian Hockey and said it has no career in that. Hence it was a shame being an Indian demotivating the National Game indirectly. They don‟t have any respect for the Indian National Game and India too.
  23. 23. POSITIVE CONDITIONING: Following are some coaching concepts that make positive conditioning work .take things that are essential for team success (conditioning) and find a way to make them important to the athletes. •The first and the foremost point was never say die attitude generated by the coach “Kabir Khan” in the women‟s hockey team. •The coach asked the team to play for each other not against the players who are in the same team, that brings the unity in the team. •The training of the coach was very good as it result to the world cup i.e. on should have excellent and strict trainers for the best. •Women‟s hockey association members co-operated and agreed with the team to go and participate in the world cup,after seeing the performance with men‟s hockey team •Every time the coach “Kabir khan” motivates the players, no matter if they are losing too.
  25. 25. GOAL ACHIEVING SKILLS: •From the beginning goal achieving skills have been observed in the lead actor and coach.when kabir khan was dropped out of the the INDIAN HOCKEY TEAM because the hockey association had a misconception that he took bribe for loosing the game.He came back after seven years not as player but as coach of the INDIAN WOMEN‟S HOCKEY TEAM. •Coming on the point association after so many misconception appointed „Kabir khan” as a coach of india. • His strictness,his training skills proved against that he‟s not only the best player but has good skills of coaching(i.e.) Best Coach.
  26. 26. •Being a trainer he was with the team till the players need him.He trained the team in every aqspects because his goals achieving skills were different and clear. •At the end with his goal achieving skills he proved that he is right and innocent and then they won the world cup and he got his respect back.
  27. 27. DISCUSS THE LEADERSHIP QULITIES IN THE MOVIE? The Leader should be fair and impartial while dealing with the team-members (The way coach Kabir Khan selects the Captain of the team)
  28. 28. Individual goals and agendas are always counter-productive (as proved by the way two forward players try to become the highest goal-scorer at the cost of the team‟s fortune)
  29. 29. Those who do not play for the common goal should be ruthlessly dealt with and kept OUT of the team (The way coach Kabir Khan orders players OUT of the team is memorable)
  30. 30. The leader should not hesitate to take hard-decisions on selecting and retaining the members of the team
  31. 31. Knowing the strengths, weaknesses and strategies of competitors (of the organization / team) is essential to fully exploit the strengths of the organization/team, to overcome its weaknesses and formulate appropriate strategies to exploit the weaknesses of the competitors and to win.
  32. 32. Nothing is better for you than your biggest failure
  33. 33. If you have the talent, passion and commitment, you can make underdgos win.
  34. 34. Unless pushed to limits, your team will not perform at its best
  35. 35. Be strict and straight with your team. You don‟t have to always be nice with them
  36. 36. Strategy is important - know the team members individual strengths and weaknesses
  37. 37. Understanding and respecting each other‟s role and contribution is the important first step to cooperation
  38. 38. Work together a n d Win together
  39. 39. Because "Sometimes Winning is Everything!"
  40. 40. WHAT SORT OF EGO SATES YOU OBSERVED IN THE MOVIE ? Ego state relates purely to behavioral age, unrelated to chronological age ,can change several times during transactions, guide human behaviour,cause victory or defect. •PATRENTAL EGO STATE:Authoritative,caring,controlling,advisory and sometime bossy. *example:As a coach he has the abilities to control the team.
  41. 41. •ADULT EGO STATE:Care,concern,respect,responsibility and maturity. *example: I‟ve seen this sort of ego in Preeti Sabarwal.Because in the beginning when she approached at the registration center, she was arguing with the coach.
  42. 42. •CHILD EGO STATE: The child ego state has the liberty of fun loving and carefree behaviour the playfulness may end or escalate when adults and parents enter the scenario. *example: Haryana girl Komal Chautala had a child ego state. She used to abuse Preeti Sabarwal on the field saying,”I‟ll be the girl whose going to hit more goals than you.”
  43. 43. Which factor you observed in the movie which you think is responsible for development of one‟s personality? •The factor which I think is responsible for one’s personality is the Haryana girl Komal Chautala . She was the center forward player in the movie,her rivalry was Preeti Sabarwal the another one who plays on the same place. On the field she never passes the ball to her. She was not matured. Her mentality was proved to be a child ego state. Timepasses but there were no changes in her character . As they reached finals Kabir Khan the coach of Indian Women’s Hockey Team noticed the two and called them to solve the situation.He screamed, he yelled then he made them understand that you have to play for each other to win the final match otherwise you’ll loose it.at the end,things worked Komal Chautala passed the b all to Preeti Sabarwal and they won the worldcup.Komal Chautala thought and changed her behaviour to win the worldcup.
  44. 44. DESIGN AN ACTION PLAN FOR ACHIEVING A GOAL IN YOU LIFE Goals: •Career - I want to be a successful in travel and hopitality industry •Family - I want to spend more time with my family. •Ultimate Goal - I want unity between my career goals and family goals.
  45. 45. Reasons: •Career I love travelling and adventure. I have a dream to travel the whole world. With such a profession I can overcome my dreams. •Family Being home with my family has helped me to see how important the time I spend with them is. •Ultimate Goal Both my career and family are important to me, and if I can effectively harmonize these areas of my life together, this will be my idea of success.
  46. 46. HOW DO YOU THINK LEADERSHIP QUALITIES BRING ABOUT A CHANGE IN ONE‟S PERSONAL AND PROFESSIONAL LIFE? Leadership qualities can be defined as one‟s ability to get others to willingly follow. Every organization needs a leader at every level. A leader must be able to communicate clearly and passionately as passion is contagious. A good leader must have a goal to work. Somebody said that action speaks louder than words. So action is the mark of the leader with humility recognize that they are no better or worse than the other member of the team.
  47. 47. *CHANGE IN ONE’S PERSONAL LIFE •CONFIDENCE: Only a person who has confidence in his/her abilities can help others know their truth worth and perform well. The confidence that helps a leader fight problems and come out of the successfully. •HONESTY:A good leader will always be honest that gains the respect and trust of others. Success is always a team effort and it cannot be possible if the team member‟s do not trust the leaders ability and respect his/her judgement. •WILL POWER: As they say will power is what makes one breaks man. A true leader will always have a will power to never give up and keep going inspite of troubles. This gives leaders helps them succeed in the midst of problems.
  48. 48. *CHANGE IN ONE’S PROFESSIONAL LIFE •PEOPLE FOCUS: It is the team that gets the work done and the lot depends on them.Team members look up to a leader only if they consider him/her apart of the team progress understand problems and gives solution. •MOTIVATION: A good leaderr is a good motivatorr. One‟s needs to understand that a motivated team can dfo wonders and as such is self motivated and leads them from front towards success. •VISIONARY: A good leader must be able to see the future and decide what is it that has to be done today to achieve a great future. A leader thinks out of the box and see‟s opportunities that others do not.
  49. 49. HOW YOUR INTERPESONAL SKILLS WILL HEPLP YOU IN YOUR PERSONAL AND PROFESSIONAL LIFE? •Interpersonal skills are the skills we use everyday to communicate and interact with other people,individually and in group. •People with strong interpersonal skills are usually more successful in both their professional and personal life. •Problem solving, decision making and personal stress management are considered interpersonal skills.
  50. 50. •SMILE: Few people want to be around someone who is always down in the dump. Maintain a positive, cheerful attitude about work and about life. Smile often . •BE APPRECIATIVE: Be generous with praise and kind words of encouragement. Say thank you when someone helps you. •PAY ATTENTION TO OTHERS: Make eye contact and address people by their first names. Ask others for their opinions. Express concern and sympathy for difficult situations. •RESOLVE CONFLICTS: Take a step beyond simply bringing people together, and become someone who resolves conflicts when arises. •COMMUNICATE CLEARLY: A clear and effective communicator avoids misunderstandings with co-workers,collegues and associates.
  51. 51. WHAT ARE THE BARRIERS TO EFFECTIVE COMMUNICATION?HOW CAN YOU REMOVE THE SAME? There are several barriers to effective communication which they frequently occur and can be caused by a number of aspect. They include physical barriers which are often due to the nature of the setting, attitudinal barriers which come about as a result of problems with staff in an organisation and system design faults, which refer to the problems with the structures or systems in place.
  52. 52. PHYSICAL BARRIERS: A physical barrier is a factor that limits the migration, interbreeding or free movement of individuals or animals. For example, a natural feature such as a mountain range that prevents movement.
  53. 53. ATTITUDINAL BARRIERS: Attitudinal barriers is a term used for the set of difficulties or challenges experienced by a person with disabilities that result from misunderstanding, confusing or ignoring the disability, using the disability to dismiss the person or to make unfair comparisons about the person's work performance. The term attitudinal barriers is used primarily to explore what happens to individuals with disabilities in the workforce, but these behaviors and beliefs may be present in other areas of the disabled person's life, including during early education as a child.
  54. 54. HOW MORAL VALUES HELPS AN INDIVIDUAL TO DEVELOP EFFECTIVE INTERPRSONAL RELATION? Moral values are ideas that guide or qualify your personal conduct and interaction with others. They help you to distinguish what is right from what is wrong and inform you on how you can conduct you life in a meaningful way. •Moral values helps us to develop our own personality. •Moral values can be learned from parents or seniors. •From moral values we can change our future decisions. •Performing duties fulfilling responsibilities keeping up his/her words and not hurting others are the characteristics of a gentleman.
  55. 55. WHAT SORT OF HELP YOU ARE LOOKING FROM YOUR FACULTY REGARDING YOUR COMMUNICATION AND WHAT ACTION PLAN YOU WOULD HAVE TO FOLLOW? First of all I would like to thank Frankfinn for their support from the beginning and I hope this will continue till the end of my course. Basically I was a raw when I came to Frankfinn, but the entire staff polished half of me and still the another half of me remains incomplete. I need to be improved on my communication skills. I request my faculty to monitor and observe me in the class and give me feedbacks, so that I can understand why and when I can make errors and to help me improving my overall communication skills.
  56. 56. Action plan: 1. Speak confidently. 2. Understand grammar. 3. Try to talk in English both at home and with my friends.
  57. 57. What sort of moral value you are lacking and how you can develop the same? Moral values changes as per the needs of society. But the humans nature has not changed for generations. That is why it looks as moral values are important in ethics, punctual. But gradually such type of peoples are decreasing day by day because the entire system is changing by corruption, not following the rule and regulations of the country, not believing the ethics. *The moral value which are lacking, I can develop are: •I will try to improve my will power through this I can achieve anything. Where there is a will there is a way. I will try not to loose confidence in any situation. •Being more useful to others. By doing social service.
  58. 58. *If I maintain moral values: •I will know many unknown things. •I will be mentally peaceful. •People will respect you in home and society. •It will improve your overall personality. •It helps to looking after the family in a better way.