2. ABOUT US
is a firm based in India, offering wide range of back office and it is Enabled services that match the high global standards in terms of efficiency and accuracy. Filled with creativity, skills and commitment and by making the best use of these energies-freely and fully we are now expanding our horizons and sharpening our business insights.
K L O is one of the growing BPO organizations in ITES industry, having In-House Operations and Quality services, deliver superior returns to clients through its cost- effective, high-value service model.
K L O core portfolio comprises information technology and business process outsourcing services as well as information technology enabled services. Our services cover the gamut of requirements of companies in various industries requiring outsourced business processes.
The company specializes in state-of-the-art systems and technology to provide a top quality outsourcing service in India. Our quality control team ensures an accuracy of 99.995%.
Our well-established development processes, proven the technical expertise, commitment to quality and effective collaboration build the foundation for long- term relationships with our customers.

3. OUR VISSION
Be a leading Global Corporate providing Outsourcing Solutions to Considerably enhance the competitiveness & value of our clients by leveraging Technology.
BPO (Business Process Outsourcing)
Business Process Outsourcing-Why?
Business Process Outsourcing-BPO-benefits every business in the long run. Since technology is changing so fast, it has to be leveraged and used to the maximum to deliver competitive advantage to a company. Business process outsourcing integrates people, processed and technology to help organization gain significant reduction in operational costs, and create new avenues in their business. In Business process outsourcing the work is manages and delivered efficiently in a different location by an outside expert who shall be termed as a BPO provider of Back office provider.
Business Process Outsourcing-Benefits
Business Process Outsourcing is key strategy many organizations use to focus more on the core functions. Most often the resources redirected through back office outsourcing are people resources. By outsourcing non-core back office services, the organization can redirect those people or at least the staff slots they represent, on to greater value added activities. Business process outsourcing fees the business manager from their day-to-day process management responsibilities and lets them

4. to focus more on core competencies and build long-term relationship with the customer. With business process outsourcing they can expand their ability to produce variety of products, continue to improve service levels, accelerate time- to-market, and maintain or reduce cost.

5. Bill Gates on Business Process Outsourcing
The following is a quote by Bill Gates published in the April 1999 issue of Times magazine,
“As a business manager, you need to take a hard look at your core competencies. Revisit the areas of your company that aren't directly involved in those competencies , and consider whether web technologies can enable you to spin off those tasks. Let another company take over the management responsibilities of that work, and use modern communication technology to work closely with the people-now partners instead of employees - are doing the work , In the web work style, employees can freedom the web provides to its limits.”

6. Litigation Support Services K L O is a dedicated provider of conventional coding and electronic discovery support services for a satisfied group of customers. Litigation today involves enormous amounts of evidentiary and supplementary information, which must be extracted from an even greater volume and variety of source materials. We perform the painstaking yet critical task of sorting, identifying, analyzing, and assembling this data, along with other related endeavours that are crucial to the success of virtually every legal process. Our unitization process is carried out by skilled professionals well versed with the client requirements. Post unitization coding work like Subjective coding and Objective coding is done by a team of experienced staff who deliver high volumes error free. Our full range of service includes electronic discovery, and expert project management all with best-in-class execution and comprehensive data and document security. As a provider in state - of - the art offshore document coding, K L O delivers the highest quality, the fastest turnaround times, and one of the best value in the litigation support industry. Some of the services are • Conversion and Translations. • Document imaging, OCR Coding and Printing. • Data entry Works. • PDF creation and Conversion
• Costumer Support

7. SERVICES
Data Entry & Processing provides exclusive and highly accurate Data Entry and processing services. Data entry services comprises of minimum of double keying process wherein data is re-keyed to provide at least of 99.99% accuracy. With complete confidentiality and high level of accuracy the customers prefer to outsource their jobs to us. We offer data entry services for all kinds of textual data capturing from printed matter, manuscripts, scanned images, web research etc. With high accuracy levels.
Some of the services are:
• Data Entry from paper/Books with high accuracy and speed.
• Data entry from image files in any format
• Business transaction Data entry like sales/purchase/Payroll.
• Data entry of E-Books.
• Data Entry-yellow Pages and White pages keying.
• Data Entry and compilation from web site.
• Strategic Data Entry into software program and Application.
• Receipt/Bill Data Entry.
• Catalogue Data Entry.
• Data Entry for Mailing list/Mailing Label.
• Taped Transcription in to Word
• Copy, Paste, Editing, sorting, Indexing Data in to any format.

8. DATA CONVERSION
K L O Offers conversion and scanning. With our extended technical expertise in this area, we are certain to create to any of your com conversion requirement, be it in any format file types of media. We capture from optical Character Recognition (OCR), Intelligent Character Recognition, Optical Mark Recognition(OMR) technology, and if needed, with special soft routines written for your requirements. Again this data is verified and validated for the best accuracy.
Some of the services are:
• Data Conversion via input/output for almost any media.
• Data Conversion for database , Word processors, spreadsheets,
many other standard and custom-made software packages as
requirement.
• Text Any format (DOC, PDF, HTML, XML, etc.,).
• TIFF/JPEG to any Format(DOC, PDF, HTML, XML, etc.,)
• E-Book Conversion.
• DOC, PDF, HTML, XML to any Format.
• ADOBE PDF conversion services.

9. FORM PROCESSING & FILLING
K L O experience in data processing, we are now offering high volume forms processing solutions. A combination of the world's best ICR/OMR applications and internally developed image View Applications enables us to give an edge in terms of pricing and clock finish turnaround time. An output delivered in delimited text (tab/comma/pipe) can be readily imported into any of the application software used by the end users. We process both the structured and non-structured forms. The structured forms which are usually in tabular/columnar format are easily processed, where as non-structured forms are questionnaires or survey forms which are also processed thorough sophisticated tools and manual entry.
Some of the services are:
• Insurance Claim forms.
• Medical Claim Forms.
• Patient Records.
• Product Registration cards.
• Online Form processing.
• Subscriptions.
• Survey/Research forms.
• Invoice/purchase order Forms.
• E-mail Forms.
• Resumes Processing.

10. MANAGEMENT TEAM
• The team comprises of a group of dynamic people who work base
the strategies focused on the Client's requirements. The work culture
designed to be informal but professional so that all concerned
comfortable in the work and the customer receives the Best. The team
allotted with the projects based the system study and need of the hour.
• The work area is fully furnished layout with all necessary facilities
Successful completion of all our projects with speed and accuracy.
• Thumbnail descriptions of all the persons involved in
K L O is enclosed for ready reference.

11. THE RESOURCES INFRASTRUCTURE K L O is based in delhi and noida. We have allocation advantage and also access to wide reach of budding talent. We strongly believe in human resource as back bone of an organization. With our proprietary state of the art technology and infrastructure we are able to stay a step ahead of the market. Our infrastructure has a service reliability of 99.98 percent. We have made an investment that equals twice the industry standard for critical systems. Presently our setup includes 75 workstations which can be extended to nearly 150, all with necessary networked facilities. We have dedicated servers for data backup and data security. Our network speed is ensured by 2 mbps dedicated internet line. Further our setup comprises of all the necessary technological equipments required for our operations. Technology We have best-in-class technology equipment and software for our BPO operations. This ensure maximum uptime of the technology infrastructure thereby ensuring un interrupted service delivery. The technology architecture is such that it is easily scalable to meet customer requirements. Redundancies are built into all critical components to account for any possible component failure to ensure minimal downtime.

12. OUR FACILITIES
Carpet Area of 3000 sq.ft. Adequate storage area with full security,
Adequate fire safety systems ergonomically designed furniture, In-house recreation facilities.
OUR EQUIPEMENTS
75 work stations at present with a capacity to increase, round the clock power supply backup facilities.
COMMUNICATION
2mbps Dedicated leased line. Modem, Routers and all necessary facilities.
SYSTEM ENVIRONMENT
Servers: Intel processor (1 No)- windows XP advanced server.
Workstation: P IV (75 Nos)-windows XP, Windows 2000 Backup server, structured cabling for high speed data access, capable of supporting batch upload/download.
Capable of expanding to multiple database-server and multiple data/document servers over LAN/WAN.

13. SECURITY
Our services are carried out in a highly confidential environment, and the staffs are well informed on the importance of confidentiality. No writing instrument is allowed in the working area. No machine in the working area is equipped with removable devices.
We follow high business ethics and maintain the confidentiality of the data by means of firewalls and Non-disclosure agreement (NDA) with every employee. K L O respect and acknowledge agreement is also entered in to.

14. CONTACT US
K L O unit is equipped with the best support team in the industry with certified personnel to ensure your satisfaction. We request you, to give us an opportunity to extend our services to your organization. If you wish to have any further information, just call or email us. We will be glad to serve you in any matter relating to software and services.
E-178 , GAYATRI NIWAS, MAYUR VIHAR
N.DELHI - 110091, INDIA.