call center supervisor resume sample pdf ebook

1. 15 tips
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to write a killer resume for position:
FREE EBOOK:
call center supervisor
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3. Top materials for
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+ 64 resume samples: resume123.org/free-download-64-resume-samples
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+ Top 10 secrets to win every job
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+ Free ebook 177 interview questions and
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+ Free ebook 26 tips to prepare for your job
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4. 1. Think of your resume as a marketing tool
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It’s easy to think of your resume as a summary
of your work experience. But a resume isn’t just
about listing your professional history. Rather,
it’s a strategic tool for marketing your individual
brand.
Consider the perspective of a recruiter. The
recruiter is seeking a candidate who fits a job
description and can bring value to an
organization. They don’t have time to delve into
your resume and figure out who you are, so you
need to connect the dots for them.
As you build a resume, think strategically.
Consider what you’ve accomplished in the past
and what you can offer in the future. Make sure
your resume tells a clear story about who you
are as a professional.
When it comes to the job hunt, you need to sell
yourself as the best candidate for the role.
call center supervisor resume sample

5. 2. Adapting your resume to your target audience
Always make sure to tailor your
resume, including job titles and
descriptions, to the job for which you
are applying. Each time, before you
send your resume for a specific
position, research the position and
company. Create a master resume,
which will list your job experience,
education and skills. As you prepare
to apply for a specific job, customize
your resume to reflect the priorities
emphasized by the company for this
position, using language similar to
theirs.
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call center supervisor resume sample

6. 3. Avoid the type of errors that beginners would make
Looking for your first practical
experience in accounting? Don’t neglect
the “employment” section of your
resume. Mention your relevant work
experience, extra-curricular activities
and any related community service. And
finally, make sure that your writing is
good. All employers are sensitive to
spelling mistakes and may set aside your
application based on that criterion
alone!
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call center supervisor resume sample

7. 4. Tailored to the Job
No, you don’t have to write a new resume from
scratch every time you apply for another job. But you
should take your master resume and edit it slightly
for every job. Tailor your summary of qualifications
to use the same terminology, in the same order the
employer used in the job posting.
For example, let’s say you’re applying for jobs in
Facilities Maintenance, and you have experience in
painting, carpentry, electrical, and plumbing. In
addition to those qualifications, you might edit your
resume as follows:
• For a job at an apartment complex, emphasize your
locksmith experience and your diplomacy in dealing
with irate tenants.
• For a nursing home job, highlight your commitment7
call center supervisor resume sample

8. 5. Use bullet points and keywords
Bullet points with facts and figures will better demonstrate your skills and
experience than long sentences, says David Esposito, managing partner at
Harvest Time Partners, a professional development and venture capital
firm.
Consider adding a career summary near the top of your resume that
includes two or three bullet points demonstrating the key skills and the
value you’ll bring the employer. Not only will this give you an opportunity
to use the keywords robots love, but it also will force you to put some
serious thought into your elevator pitch, Esposito says.
Elsewhere in your resume, bullet points can be a quick and effective way to
show the results you delivered or key experience you’ve acquired at
previous jobs. “Bullet points within each position should
be listed in order of importance relative to the job you
want next, not chronologically,” says Bettina Seidman,
president of career coaching service Seidbet Associates.
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call center supervisor resume sample

9. 6. Quantify Your Impact
Tip: Show your accomplishments in numbers, not just words. It’s such an
easy way to standout since few people do this. Answer questions such as:
how much money did you manage? How many people attended your last
event? How many views did your promotional video have?
Examples:
• Weak: Managed a budget to plan large-scale events for students
• Strong: Managed $12,000 budget to plan large-scale events for 2,500
students
• Weak: Compiled a pitch deck for buyout of automotive company
• Strong: Compiled a 44-page pitch deck for buyout of
$53 million automotive company
• Weak: Wrote articles on entrepreneurship and technology
• Strong: Wrote 8 articles on entrepreneurship and
technology, generating 107,000 page views, 8,003 likes,
and 3,723 tweets 9
call center supervisor resume sample

10. 7. Offer a skills summary right off the bat
As you start to build a resume, consider
adding a skills summary to the top. Make
sure to reflect the job description when
you describe your own areas of
proficiency.
For instance, a company hiring a digital
product designer might look for someone
skilled in a program like Sketch or InVision.
A recruiter looking for a marketer might
seek someone familiar with Google
Analytics and Google AdWords.
Review the job description as you build
your skills summary. That way, this section
can be both accurate and tailored to the
job at hand. 10
call center supervisor resume sample

11. 8. Ditch the personal objective statement
Career counselors used to encourage
applicants to include a personal objective
statement at the top of their resume. It
would say something about what kind of
job and organization you’re seeking.
But the objective statement has largely
fallen out of favor. For one thing,
recruiters tend to care more about what
they’re looking for than what you’re
looking for.
Another important reason is that
objective statements are often too
generic to add much. Unless you’re able
to make an impactful statement, it won’t
improve your application. It’s better to
leave it off.
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call center supervisor resume sample

12. 9. Highlight your accomplishments rather than your
responsibilities
When you build a resume, you’ll provide a few bullet points under each
job title. But don’t use this space to simply describe your
responsibilities. Instead, focus on your achievements.
“Don’t just rewrite the job description for your previous jobs, I promise
you it won’t make an impression,” said Eleni Cotsis, a hiring manager for
AllTheRooms and freelance recruiter for New York-based startups.
“Explain what you accomplished and why you did the job better than
someone else would have in that same position.”
For example, consider these two statements for someone in account
management:
• Handled accounts for public relations firm.
• Managed 10 accounts in excess of $5 million
annually and came in under budget by 10 percent.
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call center supervisor resume sample

13. 10. Limit your resume to one page
You may have heard the warning not to
exceed one page for your resume. For
most people, this old rule of thumb holds
true. You should be able to communicate
everything you need to say on a single
page.
Of course, there may be some situations
where it makes sense to exceed a page.
For instance, you may need additional
bandwidth if you’re applying for upper
management or a professorship at a
college.
But otherwise, you’ll likely be better off
sticking to one page. If you’re emailing
your resume, try saving it as a PDF first.
That way, the recruiter will see the right
page length and formatting. 13
call center supervisor resume sample

14. But Don’t be afraid to use a second page
A one-page resume is a commonly-
used recommendation which is hardly
realistic to follow. Don’t feel that you
must limit the resume to one page,
think about the most relevant
information you better include on this
page. If you do use a second page,
include a header with your name and
contact information at the top of this
page. Be sure to leave some “white
space” on your resume; crowding all
your information on to one page
makes it difficult to highlight the
important information.
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call center supervisor resume sample

15. 11. Focus on core skills.
When you know what core skills
are important to the employer,
you have to write it in a manner
that demonstrates you have those
skills – offer quantifiable results.
Avoid including information that is
irrelevant or that doesn’t add
value. If you do, it will only dilute
your message.
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call center supervisor resume sample

16. 12. Proofread several times
When you build a resume, you must be very
detail-oriented. First, you must ensure a
consistent design. Be intentional about
margins, font, font size, and spacing.
Second, double check your spelling,
punctuation, and word choice. And make
sure your dates of employment are correct.
“Clean formatting and no typos are huge for
me,” said Stephanie Prause, a corporate
communications professional who works
with college students on their resumes. “I
almost immediately write off candidates
who fail on these two items.”
A resume contains a lot of specific
information. Before sending it off to an
organization, check everything for accuracy.
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call center supervisor resume sample

17. 13. Ask for advice
It can also be helpful to seek out
another pair of eyes. Ask a friend or
coworker to look over your resume.
When you stare at a document for a
long time, sometimes you can no
longer see its strengths and
weaknesses. Gaining a fresh and
objective perspective can help you
identify areas for improvement.
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call center supervisor resume sample

18. 14. Ramp up your LinkedIn profile
Beyond your resume, many recruiters check
out your LinkedIn profile. LinkedIn is also a
useful tool for reaching out to your network
and discovering job opportunities.
So don’t forget to build your LinkedIn profile
with as much care as you do your resume.
Use the same principles on LinkedIn as you
do in your resume.
Use action verbs and highlight your
accomplishments. You can also add
testimonials from past employers or
coworkers.
Make sure your LinkedIn profile and resume
are consistent with each other. You wouldn’t
want a recruiter to ask why your LinkedIn
profile tells a different story than your
resume.
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call center supervisor resume sample

19. 15. Take out unnecessary information
Keep your personal details to a minimum.
Name, phone, email and a suburb or
postcode instead of your full address will
be enough.
Only include hobbies if they are relevant to
the role. If you’re applying for a youth
worker role they would probably be happy
to know you’re a scout leader. Whereas
sharing your fondness for binge watching
Netflix is something you can save for the
tearoom.
Unless specified in the job advertisement,
supply references only upon request. This
is often the final step in the recruitment
process, you generally won’t have to
supply details
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call center supervisor resume sample