Customer Journey Maps and Buyer Personas

Goodbuzz Inc. Há 8 anos

Rethinking the Consumer Buying Process

ReachLocal Há 12 anos

Transforming Customer Experience: From Moments to Journeys

McKinsey on Marketing & Sales Há 10 anos

Customer Journey Analytics and Big Data

McKinsey on Marketing & Sales Há 11 anos

Customer journey mapping

Erik Roscam Abbing Há 13 anos

CRMC 2013 "Power to the People"

dunnhumby Há 10 anos