RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press – University of Dundee RIP+MIX is a fast, effective and engaging tool which transforms thinking by encouraging creativity and innovation in designers and non-designers. Participants develop ideas for new services by ‘ripping and mixing’ attributes of ‘pleasurable experiences’ with ‘pain points’ from their own organisations. RIP+MIX can be learned and used to generate ideas for innovative services and service improvements in a fast paced, two-hour workshop. The simple tools enable transformation of thinking at all levels of organisations. The method has been used to help user-experience engineers, nurses, financial analysts, product designers, accountants, hospital consultants, representatives and business start-ups to think creatively. The method can be used by teams or individually.

1. ENCE
#sdnc13
www.sdnc13.com

2. RIP+MIX
a fast and effective design tool to help
encourage creativity
HAZEL WHITE + MIKE PRESS
UNIVERSITY OF DUNDEE
OPENCHANGE.CO.UK

3. INTRODUCTION to
RIP+MIX
followed by
RIP+MIX ACTIVITY

4. www.masterofdesignforservices.com

6. RIP+MIX
A design method developed by T-Labs, Deutsche Telekom, Berlin and a research
team from the University of Dundee: Hazel White, Professor Mike Press, Fraser
Bruce, Rob Black, Kate Pickering, Lauren Currie and Giorgio Giove.

7. RIP+MIX
Builds on Case Transfer, a design method developed by Dr Rosan Chow,
Katariana Bredies and Dr Wolgang Jonas for Deutsche Telekom, Berlin.

8. “Most organizations can’t stand
the uncertainty and the risk of
real innovation. Learning and
creating are inherently
vulnerable.
People want guarantees.”
Brené Brown
interviews with Silicon Valley CEOs

9. dysfunctional
organisational cultures
design-friendly
cultures
control and hierarchy
empowerment
efficiency & cost cutting
effectiveness & value creation
blame shifting
truth telling
arse covering
honest critique
After J Jenkins (2008) Creating the right environment for design

10. RIP+MIX
Works in small team and large groups to enable creative thinking.
140 participants at the Chartered Institute for Public Finance
Accountancy (CIPFA) annual conference

11. RIP+MIX
Works in small team and large groups to enable creative thinking.
Transforming demand for out-patient services.
“RIP+ MIX supported the participants to think laterally and develop innovative ideas
in a very short space of time. Brilliant!”
Elaine Lawther, Head of Finance Training and Support Unit, NHS Scotland

12. The method involves RIPPING + MIXING characteristics
from an existing product or service to create a new product
or service - in a fast and intuitive way

13. what if a nurses’ station was like the Apple Store’s
Genius Bar?

14. RIP+MIX cards illustrate pleasurable products or services,
these are quickly analysed using the RIP + MIX worksheet

15. Painful experiences written on post-its by participants are
then illustrated and quickly analysed using the worksheet

16. Characteristics from each are ripped and mixed in a fast
intuitive way to create new products or services.

17. examples

18. Product designers ripping the alarm capabilities of a
kitchen timer and the form of a bed and mixing to
create a bed that shakes you awake
RIP + MIX

19. Public service accountants ripping the characteristics
of online shopping and clashing priorities and mixing
to create an online mentoring system

20. Pleasurable asking your mum for advice
Painful slow IT systems
New ‘instant messenger’ IT advice

21. Pleasurable listening to the radio in the car
Painful cross-departmental working
New Radio CIPFA

22. pleasure
Each group are given one pleasure card

23. • function
• stakeholders
• infrastructure/resources
• physical form or components of
service
• emotional characteristics
Which are analysed using the worksheet and the
categories above

24. PAINFUL EXPERIENCES
Individually, quickly list products, services or experiences
that are currently painful in your current work activities on
sticky notes

25. RIP + MIX any of the characteristics to create a new product or
service - be fast and intuitive
Ideas will be presented at the end of the session

26. Let’s get started
people: in groups
materials: post-its, pens and later
worksheet templates, pleasure cards

28. pleasurable experiences card

29. draw it
name it
describe and
analyse it
5 mins
• function
• stakeholders
• infrastructure/
resources
• physical form or
components of
service
• emotional
characteristics

30. you don’t need to
answer every one and
there are no
‘correct’ answers
• function
• stakeholders
• infrastructure/resources
• physical form or components of product or service
• emotional characteristics

31. PAINFUL EXPERIENCES
2 mins

32. PAINFUL EXPERIENCES
agree on one and stick the post-it to your RIP + MIX sheet
1 min

33. draw it
name it
describe and
analyse it
5 mins

34. RIP + MIX any of the characteristics to create a new
product or service - be fast and intuitive

35. draw it
name it
describe it
7 mins

36. tell us about the new product or service

37. www.openchange.co.uk

38. Press, M., Bruce, F-S., White, H. and
Chow, R. (2011). RIP+MIX: developing
and evaluating a new design method in
which the designer becomes a DJ. EAD
2011: Proceedings of the 9th
International Conference of the
European Academy of Design, May
2011, Porto, Portugal
www.openchange.co.uk