Session about cooperating as a team that i held at UX Camp Europe in Berlin and PO Camp in Frankfurt

1. Communities of Trust –
Was macht Teams erfolgreich?
Hias Wrba, Frankfurt 2017

2. Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Kontext 1

3. Communities of Trust
UX Thinking
UX Thinking ist ein Framework das menschzentriertes Arbeiten in agilen Umfeldern fördern
soll. Es basiert auf:
4 Ideen
Bricolage | Critical Thinking | Shared Understanding | Design Responsibility
4 (parallelen) Arbeitsphasen
Mission | Vision | Ideation | Implementation
2 Referenzmodellen
Sphären der Innovation | Aktivitätstheorie

4. Communities of Trust
UX Thinking – 4 Ideen
Bricolage
Know, understand and constantly broaden your repertoire of methodologies and use your intuition to
improvise with it. Don’t be afraid to break rules - but do it consciously.
Critical Thinking
Never stop asking questions and acknowledging assumptions. Remain curious and continue to
challenge yourself and others.
Shared Understanding
Do your part to create an atmosphere of trust and psychological safety among those you work with and
use this as a basis for creating a shared understanding of what you are trying to achieve and why.
Design Responsibility
Strive to achieve a truly human-centered design process and to create solutions that create value and
approach all their users with the respect and the kindness they deserve.

5. Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Kontext 2

6. Communities of Trust
Project Aristotle
• Combining the best people?
• Introverts work better with other
introverts?
• Teams are more effective when
everyone is friends away from work?
NOPE
NOPE
NOPE
WELL…

7. Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Kontext 3

8. Communities of Trust
The Agile Manifesto
• Individuals and interactions over processes and
tools
• Working software over comprehensive
documentation
• Customer collaboration over contract negotiation
• Responding to change over following a plan

9. Communities of Trust
Three levels structuring work
Contracts
Framework Agreements, Quotes, Statements of Work,...
Processes & Tools
Regular Meetings, Artifacts, Standards, Selection &
Configuration of Tools,...
Individuals & Interactions
Communication, Feedback, Expertise, Discussions,
Conflicts, Wishes, Hopes, Fears, Politics,...

10. Communities of Trust
Three levels structuring work
Contracts
Processes
& Tools
Individuals
& Interactions
Promise of
Regulation
Increases perceived
security
Organizational
Level

11. Communities of Trust
Ausgangssituation und Herausforderung
Seemed easy on
paper...

12. Communities of Trust
Cone of Uncertainty
known
known
unknown
unknown
known
known
unknown
known
known
unknown
unknown
unknown

13. Communities of Trust
Cone of Uncertainty
High Textuality High Textuality
A lot of room for interpretation No room for interpretation
Problem!

14. Communities of Trust
Three levels structuring work
Contracts
Processes
& Tools
Individuals
& Interactions
Promise of
Standardization
Increases confidence
Unit/Tribe
Level

15. Communities of Trust
Three levels structuring work
Contracts
Processes
& Tools
Individuals
& Interactions
Promise of
Cooperation
Increases trust
Team
Level

16. Communities of Trust
Cone of Uncertainty
But where could that
work...

17. Communities of Trust
Cone of UncertaintyCharles Darwin
Competitive – „Survival of the fittest“
Malthusian – „Struggle for existance“
Gladiatorial – „Red in teeth and claw“

18. Communities of Trust
Cone of UncertaintyTournament Species

19. Communities of Trust
Cone of UncertaintyTournament SpeciesBertrand Russel
All human activity is
prompted by
desires:
• Acquisitiveness
• Rivalery
• Vanity
• Love of Power

20. Communities of Trust
Cone of UncertaintyPair-Bonding Species

21. Communities of Trust
Cone of UncertaintyRichard Ryan
& Edward L. Deci
Three innard human needs:
- Competence
- Relatedness
- Autonomy

22. Communities of Trust
The prisoners dilemma
C = Cooperate / D = Defect
C D
D
C 1 + 1
2 + 2
0 + 3
3 + 0
C
D

23. Trenches – Gunner Story
Defecting in the cold war
2 + 2

24. Trenches – Gunner Story
Cooperating across trenches
1 + 1

25. Kooperieren oder Defektieren?
A Tit for Tat
Be nice: cooperate, never be the first to
defect.
Be provocable: return defection for
defection, cooperation for cooperation.
Don't be envious: focus on maximizing
your own 'score', as opposed to ensuring
your score is higher than your 'partner's'.
Don't try to be too clever: or, don't try
to be tricky. (Quelle: Wikipedia)
Robert Axelrod

26. Nichts Gutes – außer man tut es!
Kooperation im Tierreich
Reciprocal Altruism
builds
Communities of Trust

27. Communities of Trust
Project Aristotle
Evidence for a collective intelligence factor in the
performance of groups
Studie Carnegie Mel und MIT, Science 29, Oct. 2009
• Every member speaks in roughly the same
proportion (moderated or not)
• High social sensitivity of all members
• A sense of confidence that the team will not
embarrass, reject or punish someone for
speaking up
 Psychological Safety

28. Communities of Trust
Project Aristotle

29. Communities of Trust
Shared Understanding
Less
Problem

30. • Be nice – assume good intentions
• Be provocable – stand your ground
• Dont be envious – nobody has to win
• Don‘t try to be too clever – no method
is an end in itself
Communities of Trust
Tit-for-Tat in real life

31. Communities of Trust
UX Thinking
4-tägige Forbildung
• Zwei Blöcke 2018 (Mai & September)
• Trainer Dr. Herbert A. Meyer & Hias Wrba
• Zielgruppe Product Owner, Entwickler, UX, Mgmt.
Community of Pratice
• Aufbau einer Community rund um das Thema, um
Austausch und Weiterentwicklung zu fördern

32. What are your experiences?
Kontakt:
hello@hiaswrba.net
@screaminHias