David Potts - Digital Services for the new Library of Birmingham.

1. Digital Services for the new Library of Birmingham
David Potts
Business Lead - ICT & Transformation

2. Agenda Fast Facts Digital Strategy
Future Operating Model Innovation Projects Core Innovation

3. Agenda
• Fast Facts
• ICT Projects & Digital Content
Strategy
• Future Operating Model
• Innovation Projects
• Innovation in Core Projects
• Fly Through & Photos

4. Agenda Fast Facts Digital Strategy
Future Operating Model Innovation Projects Core Innovation

5. Fast Facts
• Created by avant-garde architects Mecanoo
• New heart of Centenary Square
• 31,000m2 over 10 floors
• 4m visitors a year
• BREEAM ‘Excellent’ sustainability rating
• 300 seat studio theatre
• Gallery
• Meeting and conference rooms
• Cafes, restaurants and retail

6. Agenda Fast Facts Digital Strategy
Future Operating Model Innovation Projects Core Innovation

7. ICT Projects & Digital
Content Strategy
• Infrastructure Projects
• Core Projects
• Innovation Projects
• The Innovation Thread

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9. ICT Projects & Digital
Content Strategy
• Infrastructure Projects
• Core Projects
• Innovation Projects
• The Innovation Thread
• Innovation driven by business
need
• Business need articulated in
two key documents

10. Digital Content Strategy
• Need identified for a structured approach to digital activities
• Action plan too
• 98% of public libraries don’t have a digital strategy
• Four broad areas
• Content creation infrastructure
• Content creation strategy
• Mobile content
• Everything else!

11. Agenda Fast Facts Digital Strategy
Future Operating Model Innovation Projects Core Innovation

12. The Future Operating Model (FOM)
• The main Transformation document
• From ‘As Is’ to ‘To Be’
• Eight key service elements
• Enquiries
• Programming/Events
• Customer Engagement
• Access to Stock
• Library Facilitated Content
• Reader Development
• Membership
• Customer Support
• Basic description - In-depth study - Service design
• EVERY service element contained ICT strand

13. Agenda Fast Facts Digital Strategy
Future Operating Model Innovation Projects Core Innovation

14. Innovation Projects
• People’s Archive
• VLoB
• iTunes-U
• Cultural Heritage
Demonstrator
• QR Codes / Augmented
Reality

15. Agenda Fast Facts Digital Strategy
Future Operating Model Innovation Projects Core Innovation

16. Core Projects
Innovation
• Web presence
• Social media strategy
• Richer content accessed in new
ways
• Independent presence
• LMS
• Federated search across related
resources
• App?
• Link to Digital Wayfinding
• DAMS
• State of the art system
• Web site to Print on Demand

18. Library of Birmingham - May 2011

19. Library of Birmingham - Amphitheatre, May 2011

20. Library of Birmingham - Foyer, looking up at Book Rotunda. May
2011

21. Thank You
e: david.potts@birmingham.gov.uk
t: @davidpotts
Picture credits:
agenda: armarcord69 http://www.flickr.com/photos/amarcord69/4418934463/
speed dial: global-jet http://www.flickr.com/photos/global-jet/483825828/
iBook hat: rofi http://www.flickr.com/photos/rofi/2647699204/
Steam contraption: nox_noctis_silentium http://www.flickr.com/photos/
nox_noctis_silentium/2359461620/
4504859104/
Robot: biggleswadeblue http://www.flickr.com/photos/biggleswadeblue/
Mini-book: bzedan http://www.flickr.com/photos/bzedan/107727353/