Slideshow presentation for the completion of my hospitality degree!

1. Hyatt Regency Newport Hotel & Spa
SEE 4099 – Internship
Meeting Concierge
Scott Andrew Damiano

3. Guest Rooms
• 257 Rooms
– 19 Suites
– Including deluxe
Captain’s Quarter Rooms
• Amenities
– Hyatt Grand Bed
– Water view & balcony rooms
– Refrigerator in every room
– 32” Plasma Televisions
– iPod docking station with
speaker stereo system
– Wireless Access
– Large desk area with
ergonomic chair

5. Restaurants and
Food & Beverage Outlets
• Windward Restaurant
– Harborside restaurant serving
breakfast, lunch & dinner
– Seasonal outdoor deck
• Pineapples on the Bay
– Outdoor waterfront seasonal
restaurant & full service bar
serving lunch & dinner
– Newly built building, bar and
kitchen
– Unparalleled sunset views
overlooking Newport Bridge
– Champagne Toast to the
sunset at 8:00 PM daily

7. Restaurants and
Food & Beverage Outlets
• Five33 Lounge
– Serving lunch & dinner with
seasonal outdoor seating
– Seasonal featured cocktails
– Panoramic views of the
Newport Bridge &
Narragansett Bay
– Casual atmosphere with
plasma TVs & fireplace
• The Galley
– Enjoy a cup of Starbucks
coffee & pastries
– Grab’n Go essentials &
sundry items

8. New England Clam Bake
• A coastal tradition dating
back over 400 years,
clambakes at the Hyatt
Regency Newport Hotel
& Spa carry on the
celebrated New England
custom.
• The number one
attraction to corporate
guests to entertain
member of their
associations, groups or
weddings

10. Stillwater Spa & Salon
• Complete Spa Services
– Scrubs
– Body wraps
– Massage therapy
– Skin, nail & hair care
– Group packages available
– Spa cuisine
• Outdoor spa deck overlooking
the pool and Narragansett Bay
– Outdoor spa treatments
available seasonally
• 9 treatment rooms, relaxation
room, & sauna

11. Meeting Space
• Interior meeting space
– 27,000 sq ft
(Includes 3,000 sq ft of pre-function space)
– 10 meeting rooms all equipped to
provide audio and visual services
– Grand Ballroom (8,000 sq ft)
• Breaks out into 4 sections
– Rose Island Ballroom (4,018 sq ft)
• Breaks out into 2 sections
• Ocean views and attached
wrap-around outdoor deck;
perfect for cocktail receptions
– Brenton Hall (4,500 Sq Ft)
• On-site AV team
• 24 Hour Business Center

13. Meeting Space
• Exterior meeting space
– 50,000 Sq Ft
– Waterfront areas
• The Waterfront Pavilion
(32,000 Sq Ft)
• Outdoor lawn areas
• Two clambake pits
• Windward Restaurant dock

15. Services & Amenities
• Transportation
– Van shuttle & seasonal
water shuttle to downtown
Newport
• Express kiosk service check-in
• Hyatt Fast Board terminal
• Concierge services
• Boat docking capabilities
• Stay Fit by Hyatt 24 Hour
exercise facility
• Outdoor saltwater pool &
sundeck, indoor heated pool
• Outdoor s’mores fire pit
• On-site activities

16. Property Overview
• Renovations
– $34 million dollar
interior renovation: 2008
• Rooms: 257
– Includes 19 suites
• Restaurants/ F&B Outlets
– Windward Restaurant
– Pineapple’s on the Bay
– Five 33 Lounge
– The Galley
• Meeting/ Banquet Space
– Interior: 27,000 sq ft
– Exterior: 50,000 sq ft
• Spa
– Full Service Stillwater Spa & Salon
• Hotel Amenities
– Hyatt Van and seasonal Water
Shuttle to downtown Newport
– 24 Hour Business Center
– Kiosk check-in
– StayFit 24-Hour exercise facility
– Outdoor saltwater pool & sundeck
and indoor heated pool
– On site activities
– Outdoor s’mores fire pit

17. Map of Newport
– The Hyatt (A) is located on Goat Island a
short 1.2 miles from scenic downtown area

18. Meeting Concierge Duties
• Attend Pre-Convention Meetings to
introduce the service managers and
hotel directors
• Directly assist with On-site contacts for
meeting groups and hotel patrons (group
or transient)
• Check event space after set up and
confirm set ups with on site contact
• Daily walkthrough of the hotel grounds
and event space
• Package reviews and arrange for
outbound shipments
• Work with guest services staff in
assuring positive guest service with all
group guests

19. • Work with Banquet Staff and Event
Captain's assisting throughout the
event times
• Upsell Hotel Restaurants – make
reservations for small groups
• Meet every client before their meeting
begins. Special attention to small
groups.
• Obtain information from hotel
concierge for clients
• Stay in communication with
Catering/CS Manager about client
related issues
Meeting Concierge Duties
• Set up of the Waterfront Pavilion for a Wedding
Reception, which also hosts our famous New
England Clambakes

20. • The golden rule, HOSPITALITY
DOESN’T SLEEP
• Guest services and interactions is
something I excel in and makes me
extremely happy
• Teamwork and a positive attitude is
essential in the set up, during and
breakdown of every event
• The customer isn’t always right, never
break the rules if it doesn’t help every
guest involved
• Communication is key, without it
nothing works
What I’ve Learned