Les réseaux sociaux d'entreprise: panorma, tendances et valeur ajoutée

1. Les Réseaux sociaux
d’entreprise: panorama,
tendances et valeur
ajoutée

2. Social Economy report findings
Source: McKinsey Global Institute “Social Economy”
2
© Jive confidential

3. Social Economy report findings (2)
$900 billion –
1.3 trillion
Annual value that could be
unlocked by social
technologies in four sectors
3
© Jive confidential

4. Business value benefits of Jive
MORE
OF WHAT
YOU WANT
Strategic
Alignment
Deal
Management
+2-4%
+8%
Revenue
# Deals / Year
+15%
Employee
Productivity
-34%
Reduction in
Search Time
Sales
Enablement
Annual Campaigns
Launched
+28%
+16%
Sales / Rep
Faster Collateral
Development
First Call
Resolution
-23%
-13%
Sales Rep
Onboarding Time
Campaign
Development Time
+13%
Win Rate
Deal Cycle Time
Customer
Service
+15%
+12%
-22%
Marketing
Campaigns
-9%
Total Cost
-16%
Meetings
LESS OF
WHAT YOU
DON’T
4
© Jive confidential
-8%
Call Volume
-21%
-13%
Email Load
Call Escalation
As measured by a Top 3 Global Business Consulting Firm who
surveyed Jive’s customers in December 2012

5. Organizations using Jive
5
© Jive confidential

6. Organizations using Jive
Productivity
Improved productivity for 40K employees
Replaced 20+ systems, including ticketing,
knowledge bases, training, content and
communication systems.
Costs
Saved $100M using Jive to coordinate their
myTouch phone launch & support readiness.
Save $10M annually in customer support costs
by decreasing call resolution time.
© Jive confidential

7. Organizations using Jive
Productivity
Improved productivity for 40K employees
Replaced Oracle WebLogic Portal, Google
Enterprise Search, Atlassian Confluence
Costs
© Jive confidential
Increased IT case deflection for enterprise
system support @ $10 / case

8. Organizations using Jive
Millions saved with intranet replacement
Increased pages per visit from 1.88 to 9.48
Engagement
Increased avg time on site from 5m to 12m
Decreased bounce rate from 66% to 28%
Costs
© Jive confidential
Replaced Plumtree, migrated Yammer,
replaced homegrown Colleague Finder

9. Organizations using Jive
Millions saved via platform consolidation
Productivity
Improved productivity for 98K employees
Costs
Time
© Jive confidential
Replaced IBM WebSphere Portal, multiple
KM and collaboration apps
30% decrease in bid proposal creation, a
key use case

10. Organizations using Jive
Productivity
Integrated with MS Outlook
Discontinued SharePoint customization
Costs
© Jive confidential
50% decrease in IT application support