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2015
Solutions that works…
PORTFOLIO OF SERVICES
© SBS 2015 – Solutions That Work… 2
CONTENTS
About Superior Business Solutions (SBS).........................................
© SBS 2015 – Solutions That Work… 3
ABOUT SUPERIOR BUSINESS SOLUTIONS (SBS)
Empowered by the deep understanding of the Mid...
© SBS 2015 – Solutions That Work… 4
OUR SERVICES
Healthcare ecosystems are shifting towards implementing electronic medica...
© SBS 2015 – Solutions That Work… 5
PROCUREMENT AND HEALTH INFORMATICS MANAGEMENT SERVICES:
A well-designed and implemente...
© SBS 2015 – Solutions That Work… 6
SYSTEM APPLICATION DEVELOPMENT
At SBS, we assist our clients in defining, analyzing an...
© SBS 2015 – Solutions That Work… 7
SBS Implementation and Systems Integration services produce technology solutions that ...
© SBS 2015 – Solutions That Work… 8
HEALTHCARE OUTSOURCING
SBS assists healthcare providers minimize their IT investment c...
© SBS 2015 – Solutions That Work… 9
APPLICATION AND SYSTEM IT TRAINING
For each of our system/solution implementation and ...
© SBS 2015 – Solutions That Work… 10
SBS SOLUTIONS
Provision of healthcare solution has always remain a daunting task, but...
© SBS 2015 – Solutions That Work… 11
INTEGRATION ENGINE
Since hospital interfacing solution for health enterprises require...
© SBS 2015 – Solutions That Work… 12
DENTAL SOLUTIONS
With the advent of software developments pertaining to the dental se...
© SBS 2015 – Solutions That Work… 13
DENTAL MANAGEMENT SYSTEM
Dental Management System is an application designed to overc...
© SBS 2015 – Solutions That Work… 14
SINGLE SIGN-ON
The rampant development of IT systems in support of business processes...
© SBS 2015 – Solutions That Work… 15
INTERACTIVE PATIENT CARE - (PATIENT ENTERTAINMENT)
Despite the challenge of reducing ...
© SBS 2015 – Solutions That Work… 16
PATIENT KIOSK
SBS MAICA(R) is a multifunctional Kiosk designed for hospitals. The Kio...
© SBS 2015 – Solutions That Work… 17
REVENUE CYCLE MANAGEMENT
Billing & Revenue Cycle Management System is a specialized p...
© SBS 2015 – Solutions That Work… 18
ENDNOTE RESEARCH
EndNote® enables you to move seamlessly through your research proces...
© SBS 2015 – Solutions That Work… 19
CODING SOLUTIONS:
Standardized coding is driving the evolution of the healthcare ecos...
© SBS 2015 – Solutions That Work… 20
SBS PARTNERS
A common thread among our partners is the desire to efficiently deliver ...
© SBS 2015 – Solutions That Work… 21
CASE STUDY
Project Name: Implementation of SingleSign-On & Authentication Solution
Cl...
© SBS 2015 – Solutions That Work… 22
Project Name: Outsourcingof Support Service
Client: Hamad Medical Corporation, Qatar
...
© SBS 2015 – Solutions That Work… 23
Project Name: Supply , Installation and Implementation of the Laboratory Information ...
© SBS 2015 – Solutions That Work… 24
strong IT platformand a robusthuman capital model.
SBS with its partner PowerHealth p...
© SBS 2015 – Solutions That Work… 25
OUTREACH
Superior Business Solutions SBS
P.O. Box: 126247, Dubai - UAE
Tel: +971 4 42...
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SBS portfolio of services A Healthcare solutions

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Empowered by the deep understanding of the Middle East Local and Regional market, SBS is an innovative, dynamic, and progressive company, founded by a team of professionals with solid and diverse experience locally and regionally, focusing on providing a wide range of healthcare IT products & Services, delivering integrated solutions to support the strategic objectives of Healthcare establishments, offering innovative solutions and services to serve the public and private healthcare providers and aiming to deliver intelligent solutions that enable SBS’s clients to provide world-class healthcare services and establish a connected health framework to serve and improve the healthcare ecosystem.

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SBS portfolio of services A Healthcare solutions

  1. 1. 2015 Solutions that works… PORTFOLIO OF SERVICES
  2. 2. © SBS 2015 – Solutions That Work… 2 CONTENTS About Superior Business Solutions (SBS)........................................................................3 Our Core Values............................................................. Error! Bookmark not defined. Our Services........................................................................................................4 Procurement and Health Informatics Management Services: .............................................5 System Application Development.............................................................................6 Implementation and Integration Services: ..................................................................6 System and Application development........................................................................7 Healthcare Outsourcing........................................................................................8 Application and system IT training ...........................................................................9 Application and System Support ..............................................................................9 SBS SOLUTIONS .................................................................................................. 10 Integration Engine ............................................................................................ 11 Dental Solutions .............................................................................................. 12 Dental PACS ................................................................................................ 12 Dental Management System .............................................................................. 13 Single sign-on ................................................................................................. 14 Patient Biometric............................................................................................. 14 Interactive Patient Care - (Patient Entertainment)...................................................... 15 Patient Kiosk .................................................................................................. 16 Revenue Cycle Management ................................................................................ 17 Endnote Research ............................................................................................ 18 Coding Solutions: ............................................................................................. 19 SBS Partners ................................................................................................... 20 Case Study ....................................................................................................... 21 Outreach ......................................................................................................... 25
  3. 3. © SBS 2015 – Solutions That Work… 3 ABOUT SUPERIOR BUSINESS SOLUTIONS (SBS) Empowered by the deep understanding of the Middle East Local and Regional market, SBS is an innovative, dynamic, and progressive company, founded by a team of professionals with solid and diverse experience locally and regionally, focusing on providing a wide range of healthcare IT products & Services, delivering integrated solutions to support the strategic objectives of Healthcare establishments, offering innovative solutions and services to serve the public and private healthcare providers and aiming to deliver intelligent solutions that enable SBS’s clients to provide world-class healthcare services and establish a connected health framework to serve and improve the healthcare ecosystem. SBS addresses the needs of healthcare delivery systems and processes in all their dimensions and ensures integration and harmonization using the highest levels of expertise, know-how, and state- of-the-art technology, by providing turnkey solutions that span informatics health management consultancy, system implementation and integration, health and web based applications, patient identification, confidentiality and privacy solutions, commissioning, de-commissioning, health informatics tools, IT Outsourcing, staff augmentation, Revenue Cycle management and insurance solutions. SBS’s expertise, experience and vision will guide Healthcare Providers through the healthcare IT maze and help them navigate the path for a more efficient and cost-effective healthcare delivery process and improving the quality of patient care.
  4. 4. © SBS 2015 – Solutions That Work… 4 OUR SERVICES Healthcare ecosystems are shifting towards implementing electronic medical records and driving to adopting outcomes oriented practices of healthcare. SBS focuses on delivering integrated solutions to support the strategic objectives of Healthcare establishments, offering innovative solutions and services to serve the public and private healthcare providers and aiming to deliver intelligent solutions that enable SBS’ clients to provide world-class healthcare services and establish a connected health framework to serve and improve the healthcare ecosystem. Our portfolio of solutions and services include  Procurement and Health informatics Management  System integration and implementation  System and Application development  Healthcare IT Outsourcing  System and Application training  System and Application Support
  5. 5. © SBS 2015 – Solutions That Work… 5 PROCUREMENT AND HEALTH INFORMATICS MANAGEMENT SERVICES: A well-designed and implemented Health Information Management System (HIMS) enables a world- class healthcare delivery system. The foundation for the HIMS is the electronic medical record which organizes each patient’s clinical, radiology, laboratory and pharmacy data securely and efficiently. The HIMS enables accessibility and affordability for the healthcare ecosystem, while reducing costs, improving clinical decision making, and reducing medical and medication errors. SBS assesses the HIMS requirements of healthcare providers and then manages the selection and implementation of the appropriate solution to meet the organization’s clinical, financial and operational goals. Our HIMS implementation/integration services cover the following: Procurement management Clients’ requirement analysis Selecting, in conjunction with the client, the most appropriate and cost effective solution Offering the information technology services required for the HIMS solution Project Management services Implementation of the selected solutions to fulfill client needs Migration of historical clinical data as required for the HIMS solution or a data repository Integration of the selected solutions with current HIMS Providing appropriate, tailored training to the client’s staff Deployment support Training programs Technical support and helpdesk services Identify Key Contacts Kick Off Meeting Facility Walkthrough Requirements Gathering GAP Analysis Scope Definition Review & Sign-Off RFP – HIS RFP – Infrastructure Proposals Evaluation Negotiation Contracts Review Contracts Sign-Off Project Kick-Off Governance Design Implementation Acceptance Testing Training Conversion Sign-Off AMS OMS LMS Level 1 Support Fact Finding Design Selection Implementation Maintenance and Support
  6. 6. © SBS 2015 – Solutions That Work… 6 SYSTEM APPLICATION DEVELOPMENT At SBS, we assist our clients in defining, analyzing and interpreting organizational data in order to support the strategic planning and policy-making processes. The systems we create not only register transactions, but also provide a rich source of operational activity data that is necessary for intelligent enterprise Business Operations Management. SBS provide our clients with the ability to either develop applications to suit specific needs or to improve existing applications, using different programming languages, databases and operating systems. In many cases it might be difficult to find an off-the-shelf software solution that will meet all your business and technical requirements, and even if such a solution is available, it might not be cost- effective. Our software development services provide you with the ability to either develop applications to suit your specific needs or improve your existing applications. Whatever the capabilities you are seeking, our strong development team can custom-develop software applications using different programming technologies and databases including Microsoft, Oracle and Java technologies. IMPLEMENTATION AND INTEGRATION SERVICES: Integrated health systems are considered part of the solution to the challenge of sustaining GCC’s healthcare system. Over the years, SBS has adopted scalable, repeatable industry best-practice implementation methodology processes for expedient project planning, solution definition, development and integration, testing and deployment. These processes incorporate well-defined governance principles, and tested project oversight, control, and change management accountabilities into each phase of the systems development life cycle (SDLC). SBS assist and guide decision-makers to plan for and implement integrated health systems, connecting clients’ information solutions to one platform that integrates data, process and even people. Interoperability is the recent systems delivery challenge and ensures that our client investment is done only once. SBS uses a reliable integration engine to implement the rule based process and ensures right data reaches the right system in right time.
  7. 7. © SBS 2015 – Solutions That Work… 7 SBS Implementation and Systems Integration services produce technology solutions that are reliable, stable, and have the functionality that the healthcare providers require to meet their strategic and tactical goals and objectives. As every healthcare facility has a unique environment, a part of an implementation, SBS integrates our solution into this unique environment with focus on host and third-party integration, network management, desktop customization, and device integration. The result is a fully integrated, high- performing, mission-critical solutions and systems that provide an optimal end-user experience. SBS’ Implementation and Systems Integration services use our deep understanding of the application solution combined with extensive experience to provide:  Project Governance – align project deliverables with business case, identify project performance indicators, define decision making paths and project accountabilities, and control change.  Project Oversight and Control – communicate project status, maintain project plans and issues, and ensure business goals are being met.  Solution Definition – identify and approve requirements, define functional design, and document technical specifications.  Solution Build – develop and test system integrations, implement defined configurations and develop and test functional customizations.  Solution Test – execute planned test phases and resolve detected issues. Combined with SBS Quality Testing services deliver stable reliable software solutions.  Solution Deployment – support end-user training activities, define and execute pilot and rollout strategies, complete transition to production operations model using SBS operational and support services to guarantee operational reliability. SYSTEM AND APPLICATION DEVELOPMENT In many cases it might be difficult to find an off-the-shelf software solution that will meet all your business and technical requirements, and even if such a solution is available, it might not be cost- effective. Our software development services provide you with the ability to either develop applications to suit your specific needs or improve your existing applications. Whatever the capabilities you are seeking, our strong development team can custom-develop software applications using different programming technologies and databases including Microsoft, Oracle and Java technologies.
  8. 8. © SBS 2015 – Solutions That Work… 8 HEALTHCARE OUTSOURCING SBS assists healthcare providers minimize their IT investment costs so that they can focus on their core business, providing them with trained, experienced, qualified and certified resources to increase efficiency and competitiveness while quickly implementing or integrating new informatics technologies minimalizing the risk of implementing a costly wrong decision and ensuring greater returns on investments. Managed IT Outsourcing includes:  Optimized support structure tailored for the core HIS application requirements, as well as support for third-party applications  Operation and Applications Managed Services  Billing and collection  IT Strategic Assessment  Training and support  staff augmentation programs
  9. 9. © SBS 2015 – Solutions That Work… 9 APPLICATION AND SYSTEM IT TRAINING For each of our system/solution implementation and integration, SBS offers training governance and management that ensures the overall strategic goals (business, financial, operational) of the partnership between us and our clients are transparent and proven. SBS offers training solution design and management that ensures results by aligning training with key organizational and learning strategies, consistent service quality, centralized reporting, integrating best practice with industry-unique technologies to streamline efficiencies, track workflow and maintain accurate training records for accreditation, compliance and competency. Our Healthcare IT Training services covers:  Orientation of systems  Training plan development session  Training material preparation  Train the users APPLICATION AND SYSTEM SUPPORT Our dedicated team of professional and technical consultants implements the best practices of US and UK healthcare informatics experience. We work with blended-shore model to get experienced resources and team it with local support resources. We offer the first line support from U.A.E., Qatar, Egypt, Kuwait, and Kingdom of Saudi Arabia in:  Educational guidance  Configuration settings  Right escalation for level 2 support Our experience of more than a decade in performance based Service Level Agreement Management has enabled us to build outstanding expertise in issues management as well as in tracking solutions. We guarantee strong issue tracking mechanism and right delivery of support process.
  10. 10. © SBS 2015 – Solutions That Work… 10 SBS SOLUTIONS Provision of healthcare solution has always remain a daunting task, but with our years of healthcare technology experience spanning over 15 years, we have partnered with renowned healthcare solution providers and have successfully developed quality solutions for every specific environment in the health care systems. Our healthcare solutions includes: Integration Engines, Dental Solutions, Single Sign On, Innovative biometric patient identification technology, Interactive Patient Care, Revenue Cycle Management, Patient Kiosks, in additional to proven deployment methods to healthcare systems which has been instrumental to health delivery services to patients in hospital and clinics across the region.
  11. 11. © SBS 2015 – Solutions That Work… 11 INTEGRATION ENGINE Since hospital interfacing solution for health enterprises requires comprehensive messaging between information systems - an integration engine that accepts messages from input systems, processes the messages within the engine, and sends to output systems in a fast, reliable and guaranteed delivery will allow healthcare organizations to manage and streamline message exchange between applications, databases and external systems. Superior Business Solutions (SBS) offers Integration Engines Solutions to Health Practitioners by improving interoperability, making it a straightforward matter to request a blood test, send and receive lab results, forward diagnoses or issue a discharge summary, by providing connectivity for patient data sharing within and among hospitals, Health Information Exchanges and public health organizations. By reducing delays in communication, patients would be seen, diagnosed and treated faster. SBS’ Integration Engine Solution Delivers:  Saving Time in inter-system communication, allowing health practitioners ease of communication, and patients would be seen, diagnosed and treated faster and better.  Performance and Reliability: Designed with high performance and availability in mind, even during system administration, and maintenance.  Ease of Use: ease of configuring the integration engine via interface, using a familiar web- based interface that’s easy to use and has powerful searching capabilities.  Healthcare Expertise: Designed for healthcare organizations, so it delivers the unique expertise and functionality you require, without functionality you don’t.  Flexibility and Functionality: The use of standard Java technology and exported developer APIs deliver a high degree of customization and programmability, as well as multi-platform compatibility.  No Hidden Costs: it delivers a lower total cost of ownership due to cost-efficient licensing and effortless implementation.
  12. 12. © SBS 2015 – Solutions That Work… 12 DENTAL SOLUTIONS With the advent of software developments pertaining to the dental services industry, today’s private practice dentist has many options when it comes to making their offices run more easily and efficiently. SBS’ business model is built upon finding the best possible solutions for our clients, and our ability to bring our experience and up-to-date technology knowledge from other business sectors into the dental office. The final result is the perfect solution implemented with a considerable cost savings. DENTAL PACS Dental PACS (Picture Archiving and Communication System) is a web-based image management solution with visualization and analysis tools for dental practice. Equipped with Dentigate and 3D post-processing capabilities all operating on a single database platform, tools that facilitate maintenance of appropriate level of resolution and image quality acquiring modalities, image data storing and re-filming functions for review and reporting, digital dictation and document scan, CD/DVD burning and voice recognition function, HIS and RIS via HL7 interface and interfaced with all major dental modalities. It is fully designed for uniformity of the user interface across healthcare institutions and provides efficient workflow as well as simplified integrations with other IT applications and information systems. Furthermore, Dental PACS provides greater value for the end user and reduces IT support requirements.
  13. 13. © SBS 2015 – Solutions That Work… 13 DENTAL MANAGEMENT SYSTEM Dental Management System is an application designed to overcome the hurdles of inefficient management for oral healthcare services. Our Solution works by providing paperless environment supported by electronic patient records, fully integrated digital imaging solutions, self-service Kiosks and electronic signature capture. Dental Management System is ideally placed to provide the risk analysis tools to highlight ways in which limited resources can be better directed towards those people with the greatest need. Some features of the Dental Management System are:  Scheduling Features: o Simple searching, o productivity analysis, o timetable planning o customizable layout  Clinical features: o Automatically capture statistics o Sterilization tracking o Patient defined treatmend cosing o Laboratory o Integreated digital imaging o 3D Charting  Administration Management: o Report generations, o Referrals and waitlists o Dispensary and Stock management It is perfect for school, community, hospital or funded services engaged in oral health care services.
  14. 14. © SBS 2015 – Solutions That Work… 14 SINGLE SIGN-ON The rampant development of IT systems in support of business processes has brought a great need for systematic interface to accomplish different job functions. The users and system administrators typically have to sign-on to multiple systems, which usually add-up in number of sign-on dialogues, each of which may involve different usernames and authentication information. Single Sign-On (SSO) is a single sign-on application designed to help organization overcome the difficulties and problems associated with passwords. Single Sign on (SSO) is equipped with features as:  Simplifying password management - by enabling a single sign on which enables all enterprise applications as well as automates many routine aspects of password management, including changing passwords automatically on behalf of users.  Demonstrating regulatory compliance - by enabling fast production of reports as well as detailing who, what, when and from where users had access to information.  Deploying strong authentication - by enabling authentication on options such as; ID tokens, proximity cards, smart cards, USB tokens, biometric authentications.  Provisioning self-service password reset - by enabling users to reset their own passwords, eliminating calls to the help desk and increasing productivity.  Helping optimizing organization workflow by preventing delays to patient information. PATIENT BIOMETRIC Biometric Patient identification Management System provides a fast and accurate patient identification, and works by scanning the vein pattern of a patient’s palm, fingerprint, iris scan or even facial scan, and uses the uniqueness to identify and create an encrypted and protected digital file which is linked to the patient’s medical record in any HIS registration, EMPI or EMR system With a proper proof of identity, a patient is enrolled with two scans that typically take less than a few seconds. Once enrolled, the patient’s record can be accessed instantly and on their next future visits. Biometric patient identification management system becomes a seamless part of the healthcare provider workflow to maximize operational efficiency. Our back-end authentication system also leverages multiple forms of biometrics to reliably identify patients at any point along the care continuum. Benefits include:  Patient Safety - Ensures the Right Care is provided to the Right Patient  Patient Protection - Protects Against Identity Theft and Insurance Card Sharing  Drastically reduces the problem of duplication of medical records and overlays  Has a high patient acceptance rate  Interfaces directly into current HIS or ERM registration  Minimizes hospital’s losses due to medical identity theft and insurance fraud
  15. 15. © SBS 2015 – Solutions That Work… 15 INTERACTIVE PATIENT CARE - (PATIENT ENTERTAINMENT) Despite the challenge of reducing cost and the projected shortage of skilled medical professionals, improving quality of care and patient satisfaction are the leading priorities in healthcare today. With digital technologies like the Internet and social media impacting the patient experience, we have entered a new era of patient care. A growing awareness that patient empowerment leads to increased patient satisfaction as well as economic gains makes healthcare providers go the extra mile to cater to their patients’ needs. Interactive Patient Care solution fully addresses the key priorities in today’s competitive healthcare industry. Turning the point of care into a fully collaborative environment, Interactive Patient Care Solution raises clinical productivity and patient comfort to the next level, allowing healthcare organizations to focus on what they do best: providing care. Interactive Patient Care keeps patients educated, entertained, comfortable & connected with:  Entertainment options and information tailored to the individual's demographics: by criteria such as language, age, diagnosis, facility and unit.  Customize Patient homepage with medical team and whiteboard: Provide your patients with quick information on their health goals for the day, schedule and care team.  Physicians, Consultant and Healthcare Team Information: Help patients to connect with their healthcare team through photos, bios, and even videos.  On-demand Patient education content: includes educational process with high-quality videos and flip charts to increase comprehension and retention.  Real-time surveys for pain management, comfort and patient satisfaction: understand and know better about the patients feeling and experience to better serve them.  HD on-demand entertainment: includes movies and new release movies, television and children’s educational content  Internet, email, social media & radio: allow the patient to get connected to the outside world.  Plug-and-play: ease of access to patients for connecting their gaming Systems, iPads, laptops and other mobile devices.  Hospital and local information: Provide helpful information, such directions, maps, cafeteria hours, and visitor hours.  First-fill prescriptions: Encourage patients to fill their discharge prescriptions through your outpatient pharmacy with reminders and an easy ordering system.  Hospital Non-Clinical Requests: Allow patients to make orders for non-clinical request, like order a meal or a beverage, housekeeping or even billing.
  16. 16. © SBS 2015 – Solutions That Work… 16 PATIENT KIOSK SBS MAICA(R) is a multifunctional Kiosk designed for hospitals. The Kiosk has different designs for different purposes within the hospital environment such as: reception, laboratory, pharmacy and operation theaters. Patient Kiosk are interactive computer stations designed for self-service tasks, such as patient check-in and collection of co-payments. Kiosks can be freestanding, wall-mounted, placed on countertop, or they can be mobile on computers on wheels. Interest in self-service kiosks is growing rapidly as hospitals seek to improve pa tient satisfaction and operational efficiency. SBS addresses this need with innovative Multilanguage self-service kiosk. Although fewer than 10% of health delivery organizations have implemented patient kiosks, the experiences of early adopters show that kiosks can be effective tools to meeting rising consumer expectations, reducing waiting times and offering greater convenience and privacy. Many organizations also achieve significant operational benefits including increased patient throughput and improved accuracy of demographic data in patient records. Hospitals are deploying patient kiosks in various settings such as reception and registration, laboratory, pharmacy and Operations Theater. The Kiosk provides the following functions:  Patient Check-in  Outpatient Appointment Booking  Updating Patient Data  Direction to various locations within the Hospital  Patient Feedback and Complains  Patient Survey  Patient Education (Certified Materials available in English & Arabic)  Self Service Authentication using Emirates ID  Invoice Print Out and Financial Statement  Payment options for services fees (credit card etc.)  E-Signature for patient consent  Commercial Advertisement for hospital products or suppliers and services
  17. 17. © SBS 2015 – Solutions That Work… 17 REVENUE CYCLE MANAGEMENT Billing & Revenue Cycle Management System is a specialized patient billing systems for health care institutions. The automated system provides a billing process that reduces high cost of labor encountered through patient billing in many medical institutions. The system is designed around the basic health constructs of patient transfers and services and can bill patients by the time spent in wards and locations using DRG and ICD codes. Billing and Revenue Cycle Management System spends up time between service provision and payment collection through capturing all patients service activity ensuring that none is left out, thereby increasing cash flow and revenue collection of the institution. The automated system is designed for open customization so as to respond to future changes in business and service delivery models of hospitals. The Billing and Revenue Cycle Management System includes the following Modules:  Integration - Automatically receives and processes real-time incoming patient and service data from source systems and can send updates back to the original systems.  Billing - Automatically calculates the charges based on the healthcare facility's billing policies and generates invoices for patient treatments.  Accounts Receivable- Automatic or manual receipting of payments from debtors with allocation of each payment to the relevant invoice.  Electronic Claims - Automatically generates electronic claims to the relevant health agencies, submits the claims and accepts payments electronically, speeding up the billing cycle from weeks or months to days and greatly improving cash flow.  General Ledger - Extracts GL Journal file for a period from the billing transactions for posting to the Financial System General Ledger.  Reporting - Reports on the billing and revenue performance through a series of standard reports and client-uploaded Crystal Reports as well as allowing for detailed analysis and exploration through custom reporting.
  18. 18. © SBS 2015 – Solutions That Work… 18 ENDNOTE RESEARCH EndNote® enables you to move seamlessly through your research process with flexible tools for searching, organizing and sharing your research, creating your bibliography and writing your paper. You can sync your EndNote library across your anywhere. EndNote Features:  Search hundreds of online resources for references for references and PDFs including Web of Science, EBSCOhost, Ovid, ProQuest, JSTOR, PubMed, and many more.  Build bibliographies in over 5,000 styles.  Automatically update older references and links.  Create and reformat bibliographies in Microsoft® Word.  Use Smart Groups to automatically organize references.  Watch references appear as you write with patented Cite While You Write® technology. ENDNOTES Benefits:  Access and manage your research from your desktop, online, and your iPad.  Share references with colleagues.  Find full text for your references in one click.  Expedite your manuscript submissions to scholarly journals
  19. 19. © SBS 2015 – Solutions That Work… 19 CODING SOLUTIONS: Standardized coding is driving the evolution of the healthcare ecosystem. Coding standards such as ICD, DRG and CPT codes are being implemented as a requirement for medical claim reimbursement and population based healthcare statistical reporting. Our coding solutions enable clients to quickly implement standard coding schemas and tool kits which foster compliance to government regulations and maximize reimbursements for providing clinical services. SBS offers the following coding services:  Inpatients  Outpatient Surgeries  Emergency Room Coding  Facility Charge Level  Auditing  Consulting Our coding solution includes all the coding rules and regulations and it is updated on a regular basis and combines a broad vocabulary of clinical terms and concept hierarchies. The system understands entire context of patient’s condition and helps prevent the following type of common coding errors:  Incomplete coding  Inconsistent coding  Inaccurate coding  Invalid (non-terminal or nonexistent) coding  Nonspecific (NEC, NOS) codes  Excessive coding
  20. 20. © SBS 2015 – Solutions That Work… 20 SBS PARTNERS A common thread among our partners is the desire to efficiently deliver a quality set of profitable digital marketing and commerce products to customers while SBS delivers the operational excellence which our partners demand – of higher quality, better management and at lower costs than internal fulfillment.
  21. 21. © SBS 2015 – Solutions That Work… 21 CASE STUDY Project Name: Implementation of SingleSign-On & Authentication Solution Client: Primary Healthcare Corporation - Qatar Applied Solutions and Services:  Installation and implementation  Testing and commissioning  Local Support Services Project Description: SBS completed the delivery of this project to implement, test and commission a Single- sign-on and Authentication Management Solution, removing the need to repeatedly type usernames and passwords which streamlinesclinical workflows and drives EMR adoption. By enabling care providers to quickly and securely access clinical and administrative applications,they can spend less time in technology and more time with patients. Project Name: Implementation of Dental PACS Solution Client: Hamad Medical Corporation, Qatar Applied Solutions and Services: Installation and implementation Testing and commissioning Local Support Services Project Description: Taking into consideration the client’s requirements as well as the budget and giving a full GAP Analysis report, SBS implemented INFINITT PACS for the dental informatics solutions at Hamad Medical Corporations’ hospitals. SBS was also responsible for the integration of the INFINITT PACS with the HIS RIS and PACS which is used across all hospitals of Hamad Medical Corporation. The solution included Dicom-ization for analogue sensors to digitize Dental images and integrate them with Cerner. The solution was installed on disaster recovery with 10 years data storage estimates and rolled out across all government hospitals in Qatar and Primary Health Centers. The project also included basic training schedule for using the onsite, web -based PACS that manages digital images and information across the dental enterprise. The system interfaces with a wide range of dental imaging software and EDRs (Axium), creating an integrated viewing environment with advanced visualization and analysistools.
  22. 22. © SBS 2015 – Solutions That Work… 22 Project Name: Outsourcingof Support Service Client: Hamad Medical Corporation, Qatar Applied Solutions and Services: IT Outsourcingof 24/7 on siteSupport Service Project Description: IT Outsourcing of Service Engineers to provide Level 1 Local Supportin Qatar and Level 2 from UAE and Level 3 from Korea. The service is managed based on performance on 24/7 basis; a strict points system to measure the performance of support. Project Name: Supply , Installation and Implementation of Patient Biometric PalmVein Scan Client: Abu Dhabi Health Services Co. (SEHA), United Arab Emirates Applied Solutions and Services:  installation of PalmVein ScanningSolution on Tawam Hospital as Pilot  integration with Cerner Millennium  supply for PalmVein Scanner devices across SEHA facilities (800 Units)  designingand implementing Communication programfor patient orientation to be ready for the service  implementation across all SEHA facilities includingCornich ,Rahba , Mafreq , SKMC , Primary health Centers) Project Description: The solution was successfully completed across the pilot hospital and the rest of SEHA facilities except in Al-Ain hospital. It allows identification of the patient using his biometric sign of vein reading that uniquely belongs to the patient and linked to his Medical Record. Moreover, this solution was branded in Arab Health 2014 slogan as - ‘Malaffi..my scan’. The new enhancement to the Malaffi registration system uses technology that scans the vein patterns in the patient’s palm to generate a unique numeric ID for the patient. Once a patient is enrolled and a unique ID is generated, the system matches the unique ID associated with the patient to their medical record in a matter of seconds. Date of birth will serve as a second identifier to complement the biometric check, enhancing the patient’s service by speeding up the registration process and ensure the right patient is identified to receive the right healthcare, treatment medications and all other related services. The two-factor patient identification system is endorsed by the Joint Commission for Patient Safety, which sets-up and monitors the implementation of the highest international standards in hospital operations and patientsafety
  23. 23. © SBS 2015 – Solutions That Work… 23 Project Name: Supply , Installation and Implementation of the Laboratory Information System Client: GMC Hospital , United Arab Emirates Applied Solutions and Services:  Installation of Laboratory Information System  Integration with main Hospital Information System  Interface with Analyzers Project Description: A complete delivery for Laboratory Information System including full workflow automation, sample collection, result verification, patient lab portal and laboratory data manager implementation which interfaces with all laboratory analyzers and integration with the main Hospital Information systems. The project was completed in 5 months and successfully runs under maintenance. Project Name: Supply , Installation and Implementation of Laboratory Information System Client: Dubai Petroleum Clinics , United Arab Emirates Applied Solutions and Services:  Installation of Laboratory Information System  Integration with main Hospital Information System  Interface with Analyzers Project Description: Total solution delivery for Laboratory Information System and samples barcode, samples workflow automation, data-results checking and analyzers interfacing and integrating with the main clinical information system. The project includes patient portal for result viewers and supported remotely 24/7. Project Name: Supply, Installation and Implementation of Revenue Cycle Management Client: Al-Darah Hospitals – Kingdom of Saudi Arabia Applied Solutions and Services:  Provision of PatientBillingSystem  Integration with Cerner Millennium  Training,Implementation and support Project Description: Aldara Hospital and Medical Center will house an inpatient hospital and the largest and most technically-advanced outpatient facility in Riyadh. It will provide high-quality health care at local reimbursement rates. This is made possible through Aldara’s optimal inpatient/outpatient mix, the use of advanced medical technology and workflows, a
  24. 24. © SBS 2015 – Solutions That Work… 24 strong IT platformand a robusthuman capital model. SBS with its partner PowerHealth provides the Patient Billing and Revenue Cycle Management system which is fully integrated with Cerner Millennium. The training is done in US Detroit while the rest of implementation and support was done locally in the UAE with supportto Saudi Arabia by SBS. Project Name: Supply , Installation and Implementation of Patient Level Costing Client: Dubai Health Authority, United Arab Emirates Applied Solutions and Services:  Provision of PatientLevel CostingSolution Project Description: SBS with its partner IMS Health Ardentia proposed the Patient Level Costing Solution to be integrated with current SAM system and in the future with the new HIS system in DHA. The services proposed cover data extraction and building-costing model on top of the extracted data to prepare for final model for patient cost estimate per each patient health services provided by the DHA.
  25. 25. © SBS 2015 – Solutions That Work… 25 OUTREACH Superior Business Solutions SBS P.O. Box: 126247, Dubai - UAE Tel: +971 4 427 7705 Fax: +971 4 427 8620 www.sbs-me.com Adel Eid Chief Executive Officer Email: adel@sbs-me.com Tel: +971 55 917 7753 Raafat Suwares Senior Account Manager Email: raafat@sbs-me.com Tel: +971 55 865 8112 Mayssa Assaf Marketing Manager Email: Mayssa@sbs-me.com Tel: +971 56 300 6577

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