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Improving IED Reporting and Analysis

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Stanford University
Stanford University

stanford, agile, lean, h4d, hacking for defense, diux, bmnt, business model, customer development, steve blank, pete newell, DOD

Educação
1 de 15
Right of Boom Surgical-grade EOD, after Alex Zaheer CS Cyberpolicy Andreas Pavlou Physics/International Security Nitish Kulkarni Hardware Engineering Alex Richard CS Gaurav Sharma GSB Main Sponsor: OSD // JIDA US Army Explosive Ordnance Disposal US Air Force Explosive Ordnance Disposal FBI Bomb Squad – San Francisco US Army Asymmetric Warfare Group US Central Command DIUx Wolters Kluwer Romania Booz Allen Hamilton Crossdeck, Inc. We seek to advance JIDA’s mission of countering improvised threats by developing systems, workflows, and incentives for allied foreign militaries with the goal of improved intelligence fidelity. 13 Interviews 7 Experts 74Total Interviews 6 Buyers
Customer Discovery Product Managers • J8 Program Coordinator, JIDA/OSD • J6 Operations, JIDA/OSD Concept Developers • [Stanford] • PiX SETA, CENTCOM-OM • JIDA JCAAMP SETA Users • Iraqi / ANA acquisitions chiefs • J2 Analysts, JIDA Recommenders • Knowledge Manager, CENTCOM • EOD Team Lead Sgt., 65th Ordnance Company, US Army • JET [Joint Expeditionary Team – JIDA] • FBI SF Bomb Defusal Team • [Organization theory professors] Prof. Bob Sutton, GSB Saboteurs • JIDA Classification Office • Afghan National Army/Iraqi Security Forces Buyers • Mr. James P. Craft, Deputy Director, IEM, JIDA • FBI San Francisco Bureau [Sean] [Full Names Redacted For Privacy]
Hypotheses + Future Plans Hypothesis: Iraq and Afghanistan are different enough environments that different solutions may be warranted. Hypothesis: A sounding board is a more efficient solution than an app. Hypothesis: We will not get access to a copy of sample devices. Hypothesis: We should not be building a technical solution, instead do organizational consulting. Next Week: - Investigating data payment incentive schemes (some n accurate reports lead to free cell phone plans) - Continue conversations with organizational theory experts 13 Interviews 3 In MENA ? 74Total Interviews 6 Buyers
Coalition EOD Technicians (US Point of Contact) JET Coalition EOD Commanders US FOB [EOD] Post-incident reporting Some Intel Assistance (?) Some Incentive/Assistance (?) JIDA [CONUS]
Coalition EOD Technicians US POC [JET] [ONSITE] FBI [CONUS] DOD EOD DATABASE [CONUS] JIDA DATABASE [CONUS] US AIR FORCE EOD [CONUS] US ARMY EOD [CONUS] US NAVY EOD [CONUS] [UNCLASS] [UNCLASS] [UNCLASS FOUO S/TS] Information flow, in an ideal world [UNCLASS FOUO S/TS] [UNCLASS FOUO S/TS] [UNCLASS FOUO S/TS] [UNCLASS FOUO S/TS]
INTERNET AFGHAN NETS SIPRnet NIPRnet DOD (DISA) APAN DOD (NGA) PiX DOD (DISA) APAN AF RONNA SharePoint 2010 BASEER NIMS CIDNE RED DOT DAIIS PORTALS HERMES Open Source Program CDC Dissemination Program Dept. of Army Intelligence Information System Smartphone Web Browser PiX Android/iOS Apps INDURE Android View/Report App INDURE Android View/Report App JIDA Hybrid Reporting App SOCCENT ATAK Tactical Ops App PiX SMS PiX WIKI Mediated WIKI INDURE API IRAQ/Other Nets Collaboration Portal Zimbra/Sharepoint 2007 FOUO/SBU INDURE Reporting/DB GPS Mapping Current Information Map
A device with the current product (reporting product) is en route via courier!
Joint Improvised Threat Defeat Agency ARMY Research Lab NAVEODTECHDIV ARMY Asymmetric Warfare Group US Central Command US Army EOD US Air Force EOD FBI Bomb Squad – SF Post-Incident Reporting - Ensuring high volumes of detailed IED reporting data Saving lives - Using VAA/PAA to mitigate allied casualties Bridge - bridging the gap between forward deployed technicians and remote technicians IED collection capabilities and analysis Alignment of Incentives High-speed intelligence allows for same-day incident analysis Improved Reporting – a richer data set for JIDA’s analysis Engineers - contractor/DARPA may provide technical insight EOD Technicians – iterative design process needs more user input JIDA JET TEAM Coalition Forces - NEED: intel, supplies - HOW: Incentivize - SABOTEURS: Bureaucracy JIDA - NEED: increased reporting - HOW: incentivizing coalition forces - SABOTEURS: Over- classification SEE NEXT SLIDE [WE HAVE A PICTURE] JCAAMP Primary - JIDA (Matt, Carrie, James) - EOD (Ike, Ethan, Christine, Whitner, especially J2 (Intelligence) and J5 (Strategic Plans and Policy) - Coalition EOD (Sgt. Bashir) - Other coalition forces (Romania, Georgia, Bulgaria: no contacts) - Other entities such as FBI (Sean) Fixed: Software development IT Management/maintenance Deployment training Mission Achievement Criteria Enable clear, safe, common-sense communication of time-sensitive high-stress technical information accurate actionable intel and post-incident reporting and analysis dissemination. Accurate high-volume post-incident IED reporting Variable: Maintenance Equipment retrofit Equipment refurb [Full Names Redacted For Privacy]
Identify and Approve Acquire, Assess, and Deploy Initiative Transition, Transfer, or Terminate Time Risk MMC – Deployment JIDA JCAAMP Transfer to other military services
JIDA’s current lead in Iraq sent us JIDA’s current deployment program. However, we can’t talk about any insights derived from it because they asked us not to share outside our team.
Products & Services -Higher-fidelity post-incident EOD analytics and reporting -Higher- accuracy device classification and intelligence - Gain and document intelligence from Iraqi security forces as they encounter IEDs -Alignment of incentives between foreign EODs and JIDA such that blast data is generated -Bringing coalition forces into intelligence umbrella Customer Jobs -Analyze IED patterns and provide actionable intel -Lack of information on evolution of IED’s utilized by insurgents and their tactics -Reliance on material incentives to coerce Iraqis into giving intel Gains Pains Gain Creators Pain Relievers -Accurate reporting data on IED usage -Development of predictive models for insurgent use of IEDs - -Reduction of communication barrier between base-deployed US forces and Iraqi security forces in the field - -Transition from material incentives to informational incentives, allowing for more sustainable cooperation Virtual Threat Toolkit: Value Proposition Canvas for JIDA J2 and J5 Explosive Ordnance Disposal Teams
Virtual Threat Toolkit: Value Proposition Canvas for Host Nation EOD Products & Services -Integrated platform for both reporting raw intel and receiving analysis -Gamified EOD analytics and reporting - -Timely and refined intelligence on IEDs and the tactics of insurgents using them - - EOD commander analytics and transparency Customer Jobs -Assess and defeat IEDs -Restart report workflow -Lack of information on evolution of IEDs utilized by insurgents and their tactics Explosive Ordnance Disposal Teams Gains Pains Gain Creators Pain Relievers -Less Iraqis dying -Improved counter-IED capability - - Reduction of communication barrier with base-deployed US forces - -Less likely to encounter IEDs without being forewarned
Virtual Threat Toolkit: Value Proposition Canvas for US EOD Products & Services Analysis of organizational strategies and best practices to work with host nation military forces An analysis of downstream effects - - Improved organization efficacy, and better two way information exchange Customer Jobs -Train host nation military EOD technicians Lack of good working relationships between host nation forces and American advise and assist forces Explosive Ordnance Disposal Teams Gains Pains Gain Creators Pain Relievers -Less Iraqis dying -Less American advisors dying -Increased host nation force competency and self-sufficiency -Better situational awareness in conflict zones - -Less likely to encounter IEDs without being forewarned - -Creating better working relationships between US and host nation forces
PiX JIDA SQL DB PiX MENA US DOD Coalition end-user App New App OpenAPI Open API (Confusing) API (Confusing) API MVP
MVP (v?) Incentives to share information Afghanistan Social Engineering (open sharing of tactics, training, and procedures) Iraq Actionable Intelligence (sharing actionable intelligence + sounding boards to save lives) JIDA Information Gain

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Improving IED Reporting and Analysis

  • 1. Right of Boom Surgical-grade EOD, after Alex Zaheer CS Cyberpolicy Andreas Pavlou Physics/International Security Nitish Kulkarni Hardware Engineering Alex Richard CS Gaurav Sharma GSB Main Sponsor: OSD // JIDA US Army Explosive Ordnance Disposal US Air Force Explosive Ordnance Disposal FBI Bomb Squad – San Francisco US Army Asymmetric Warfare Group US Central Command DIUx Wolters Kluwer Romania Booz Allen Hamilton Crossdeck, Inc. We seek to advance JIDA’s mission of countering improvised threats by developing systems, workflows, and incentives for allied foreign militaries with the goal of improved intelligence fidelity. 13 Interviews 7 Experts 74Total Interviews 6 Buyers
  • 2. Customer Discovery Product Managers • J8 Program Coordinator, JIDA/OSD • J6 Operations, JIDA/OSD Concept Developers • [Stanford] • PiX SETA, CENTCOM-OM • JIDA JCAAMP SETA Users • Iraqi / ANA acquisitions chiefs • J2 Analysts, JIDA Recommenders • Knowledge Manager, CENTCOM • EOD Team Lead Sgt., 65th Ordnance Company, US Army • JET [Joint Expeditionary Team – JIDA] • FBI SF Bomb Defusal Team • [Organization theory professors] Prof. Bob Sutton, GSB Saboteurs • JIDA Classification Office • Afghan National Army/Iraqi Security Forces Buyers • Mr. James P. Craft, Deputy Director, IEM, JIDA • FBI San Francisco Bureau [Sean] [Full Names Redacted For Privacy]
  • 3. Hypotheses + Future Plans Hypothesis: Iraq and Afghanistan are different enough environments that different solutions may be warranted. Hypothesis: A sounding board is a more efficient solution than an app. Hypothesis: We will not get access to a copy of sample devices. Hypothesis: We should not be building a technical solution, instead do organizational consulting. Next Week: - Investigating data payment incentive schemes (some n accurate reports lead to free cell phone plans) - Continue conversations with organizational theory experts 13 Interviews 3 In MENA ? 74Total Interviews 6 Buyers
  • 4. Coalition EOD Technicians (US Point of Contact) JET Coalition EOD Commanders US FOB [EOD] Post-incident reporting Some Intel Assistance (?) Some Incentive/Assistance (?) JIDA [CONUS]
  • 5. Coalition EOD Technicians US POC [JET] [ONSITE] FBI [CONUS] DOD EOD DATABASE [CONUS] JIDA DATABASE [CONUS] US AIR FORCE EOD [CONUS] US ARMY EOD [CONUS] US NAVY EOD [CONUS] [UNCLASS] [UNCLASS] [UNCLASS FOUO S/TS] Information flow, in an ideal world [UNCLASS FOUO S/TS] [UNCLASS FOUO S/TS] [UNCLASS FOUO S/TS] [UNCLASS FOUO S/TS]
  • 6. INTERNET AFGHAN NETS SIPRnet NIPRnet DOD (DISA) APAN DOD (NGA) PiX DOD (DISA) APAN AF RONNA SharePoint 2010 BASEER NIMS CIDNE RED DOT DAIIS PORTALS HERMES Open Source Program CDC Dissemination Program Dept. of Army Intelligence Information System Smartphone Web Browser PiX Android/iOS Apps INDURE Android View/Report App INDURE Android View/Report App JIDA Hybrid Reporting App SOCCENT ATAK Tactical Ops App PiX SMS PiX WIKI Mediated WIKI INDURE API IRAQ/Other Nets Collaboration Portal Zimbra/Sharepoint 2007 FOUO/SBU INDURE Reporting/DB GPS Mapping Current Information Map
  • 7. A device with the current product (reporting product) is en route via courier!
  • 8. Joint Improvised Threat Defeat Agency ARMY Research Lab NAVEODTECHDIV ARMY Asymmetric Warfare Group US Central Command US Army EOD US Air Force EOD FBI Bomb Squad – SF Post-Incident Reporting - Ensuring high volumes of detailed IED reporting data Saving lives - Using VAA/PAA to mitigate allied casualties Bridge - bridging the gap between forward deployed technicians and remote technicians IED collection capabilities and analysis Alignment of Incentives High-speed intelligence allows for same-day incident analysis Improved Reporting – a richer data set for JIDA’s analysis Engineers - contractor/DARPA may provide technical insight EOD Technicians – iterative design process needs more user input JIDA JET TEAM Coalition Forces - NEED: intel, supplies - HOW: Incentivize - SABOTEURS: Bureaucracy JIDA - NEED: increased reporting - HOW: incentivizing coalition forces - SABOTEURS: Over- classification SEE NEXT SLIDE [WE HAVE A PICTURE] JCAAMP Primary - JIDA (Matt, Carrie, James) - EOD (Ike, Ethan, Christine, Whitner, especially J2 (Intelligence) and J5 (Strategic Plans and Policy) - Coalition EOD (Sgt. Bashir) - Other coalition forces (Romania, Georgia, Bulgaria: no contacts) - Other entities such as FBI (Sean) Fixed: Software development IT Management/maintenance Deployment training Mission Achievement Criteria Enable clear, safe, common-sense communication of time-sensitive high-stress technical information accurate actionable intel and post-incident reporting and analysis dissemination. Accurate high-volume post-incident IED reporting Variable: Maintenance Equipment retrofit Equipment refurb [Full Names Redacted For Privacy]
  • 9. Identify and Approve Acquire, Assess, and Deploy Initiative Transition, Transfer, or Terminate Time Risk MMC – Deployment JIDA JCAAMP Transfer to other military services
  • 10. JIDA’s current lead in Iraq sent us JIDA’s current deployment program. However, we can’t talk about any insights derived from it because they asked us not to share outside our team.
  • 11. Products & Services -Higher-fidelity post-incident EOD analytics and reporting -Higher- accuracy device classification and intelligence - Gain and document intelligence from Iraqi security forces as they encounter IEDs -Alignment of incentives between foreign EODs and JIDA such that blast data is generated -Bringing coalition forces into intelligence umbrella Customer Jobs -Analyze IED patterns and provide actionable intel -Lack of information on evolution of IED’s utilized by insurgents and their tactics -Reliance on material incentives to coerce Iraqis into giving intel Gains Pains Gain Creators Pain Relievers -Accurate reporting data on IED usage -Development of predictive models for insurgent use of IEDs - -Reduction of communication barrier between base-deployed US forces and Iraqi security forces in the field - -Transition from material incentives to informational incentives, allowing for more sustainable cooperation Virtual Threat Toolkit: Value Proposition Canvas for JIDA J2 and J5 Explosive Ordnance Disposal Teams
  • 12. Virtual Threat Toolkit: Value Proposition Canvas for Host Nation EOD Products & Services -Integrated platform for both reporting raw intel and receiving analysis -Gamified EOD analytics and reporting - -Timely and refined intelligence on IEDs and the tactics of insurgents using them - - EOD commander analytics and transparency Customer Jobs -Assess and defeat IEDs -Restart report workflow -Lack of information on evolution of IEDs utilized by insurgents and their tactics Explosive Ordnance Disposal Teams Gains Pains Gain Creators Pain Relievers -Less Iraqis dying -Improved counter-IED capability - - Reduction of communication barrier with base-deployed US forces - -Less likely to encounter IEDs without being forewarned
  • 13. Virtual Threat Toolkit: Value Proposition Canvas for US EOD Products & Services Analysis of organizational strategies and best practices to work with host nation military forces An analysis of downstream effects - - Improved organization efficacy, and better two way information exchange Customer Jobs -Train host nation military EOD technicians Lack of good working relationships between host nation forces and American advise and assist forces Explosive Ordnance Disposal Teams Gains Pains Gain Creators Pain Relievers -Less Iraqis dying -Less American advisors dying -Increased host nation force competency and self-sufficiency -Better situational awareness in conflict zones - -Less likely to encounter IEDs without being forewarned - -Creating better working relationships between US and host nation forces
  • 14. PiX JIDA SQL DB PiX MENA US DOD Coalition end-user App New App OpenAPI Open API (Confusing) API (Confusing) API MVP
  • 15. MVP (v?) Incentives to share information Afghanistan Social Engineering (open sharing of tactics, training, and procedures) Iraq Actionable Intelligence (sharing actionable intelligence + sounding boards to save lives) JIDA Information Gain