Basics of Coaching Skills
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Ground Rules
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 Mobile phones
 Break times
 Listen Actively & Respect others while they are talking

Objective
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 New learning's
 Helps & adds in value on your routine work
 Identifying ways to build a coaching atmosphere

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 What is coaching?
 Difference between coaching & training
 Benefits of Coaching
 Principles of Coaching - Learning preferences
 Coaching styles
 Good Coach
Contents

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Case Study
Mr. Anil is new at sales. He had completed 3 weeks in the
store, but he had already made two major errors. He is
obviously upset and discouraged over his shaky start. If
you were Mr. Anil’s reporting manager, what would you
do?

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What is a “Coaching”?
Coaching is about enabling an individual to move from where they
are now to where they need to be

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Some more definitions of Coaching
 A directive process by a manager to train & orient an
employee to the realties of the workplace and to help
the employee remove barriers to optimum work
performance
 Providing guidance, feedback, and direction to ensure
successful performance

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Difference between coaching & training
TRAINING COACHING
Transferring knowledge Enhancing knowledge or skills
Often used in group setting Usually one-on-one
Usually structured Usually unstructured
Formal Informal, conversational
Training is about transferring knowledge while coaching is about enhancing
knowledge (or skills) - development, in other words.

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Benefits of Coaching
 Its is the most effective way to develop the
employees
 Coaching is the key to manage multiple priorities
 It leads to improved employee performance, which
leads to increased the productivity and bottom-line
results
 Its increases employees job satisfaction & self
esteem

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Principles of Coaching
 Know your audience (Adult Learning)
 Know several ways of coaching
 Be present & focus
 Give direction
 Change their prospective
 Use positive language
 Keep it simple

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Adult learners
Having specific learning needs

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Learning Preferences
auditory
Learners
By listening
visual
Learners
By seeing
kinaesthetic
Learners
By doing

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Coaching Styles
Coaching styles need to be
adaptable and to be able to use
different styles according to the
situation and the needs of the team
members

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Coaching Styles
Autocratic' - 'Bossy' -
'Authoritarian'

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Coaching Styles
'Democratic' - 'Guider' -
'Personable'

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Coaching Styles
'Laissez-Faire' - 'Minder'
- 'Casual'

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Coaching Styles
 It is also important for coaches to use different styles because team
members respond in different ways
 Some are motivated by one approach more than another.
 It is important to try to work with team members and to keep their
enthusiasm and motivation.

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Good Coach is…..
 Must know how to ask the right
questions in a right way & a right manner
 Listen patiently
 Talk frequently with all team members
 Provides feedback
 Recognizing & Rewarding

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4 simple steps of coaching…
 Explain
 Ask
 Involve
 Appreciate
give scenarios when cross selling works and when it fails
in table format