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Employee Engagement Data - A Crystal Ball for Strategic Planning

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Employee Engagement Data - A Crystal Ball for Strategic Planning

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When it comes to strategic planning, where you’re starting from comprises more than just your numbers. What are your team’s perceptions? How aligned are they with your goals? Do they know how their roles contribute? What concerns do they see?

If you rely solely on KPIs for your starting point, you won’t have plotted your position accurately. You won’t know where you really are because you don’t know how your team feels, how aligned they are with purpose and strategy, what opportunities they see or how engaged they are.

In reality, the team is the deciding factor. It is mad to not consult them and understand what they’re feeling great about and what concerns them in this moment.

When it comes to strategic planning, where you’re starting from comprises more than just your numbers. What are your team’s perceptions? How aligned are they with your goals? Do they know how their roles contribute? What concerns do they see?

If you rely solely on KPIs for your starting point, you won’t have plotted your position accurately. You won’t know where you really are because you don’t know how your team feels, how aligned they are with purpose and strategy, what opportunities they see or how engaged they are.

In reality, the team is the deciding factor. It is mad to not consult them and understand what they’re feeling great about and what concerns them in this moment.

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Employee Engagement Data - A Crystal Ball for Strategic Planning

  1. 1. A CRYSTAL BALL FOR 2021 PLANNING 8 Oct. Webinar
  2. 2. Alyson Doering Business Engagement Manager Today’s Facilitator Stefan Wissenbach Founder & Chief Engagement Officer Today’s Speaker
  3. 3. HOUSEKEEPING
  4. 4. MAKING 2021 A SUCCESS
  5. 5. The only certainty is uncertainty In the world we live in now, there is less luck. Today is about how you make your 2021 strategy work. The strategies many are setting now won’t work, and that’s not because of COVID-19. It’s because they haven’t equipped themselves for the uncertainty ahead.
  6. 6. Ensuring you accurately plot your starting point Avoiding a common pitfall: Ignoring data that can make/break success Assessing your own organisation strategically TODAY’S AGENDA Improving the accuracy of your strategic planning Making the unknown knowable: to fine tune your plans Are my leaders equipped to deliver? Are my employees looking for new jobs? Are disengaged employees harming profitability?
  7. 7. You know where you want to go…but do you know how to get there? 2021 is new territory. When you enter new territory, you consult a map. The strategy you develop is your map for the coming year. The real question is this: Do you know your starting point?
  8. 8. The data trap Strategic, operational, and financial achievements Trends in results over time What your KPI’s capture: What your KPI’s miss: Your team’s perceptions and engagement How aligned they are with your goals Their understanding of how they contribute Concerns they have about the business
  9. 9. The fundamental flaw As the business grows, you will lose sight of all the details.  You have to allow the people in the roles you’ve hired to do their jobs.   As a result, they - not you - know the issues and opportunities related to their roles.  You have to tap into that that knowledge. 
  10. 10. To locate where you really are, look around Strengths Weaknesses Opportunities Threats Many planning exercises start with a SWOT analysis A SWOT analysis identifies and charts: The result is a landscape view of the marketplace, and how the company is positioned within that marketplace.
  11. 11. Plotting your starting point accurately Are your leaders effective? Are your teams aligned behind their leaders? Are your reliable sources of strength in good shape? What opportunities do your employees see for the business? What new threats are on the radar? To determine your starting point, you’ll want to know…
  12. 12. 3 things will happen when you involve your team You will gain confidence when you affirm a hunch you had about the business. It now becomes a truth. You will spot opportunities to make material improvements you may never have recognised. You will encounter some really nice surprises in the form of incisive and thoughtful feedback and increases in engagement that delight you.
  13. 13. Strengths …Not as well known as you think! You know what areas of the business are performing well. But how well do you understand the people-factors driving those results such as: Strong team dynamics An exceptionally effective mid-level leader A new hire exerting a powerful ripple effect in their area of the business
  14. 14. Weaknesses Small issues don’t make it to your desk. But what happens when there are 50 of them? That’s a problem. I would like to see more engagement in the office sharing experiences and knowledge between colleagues to get the best results for our clients. I think communication between colleagues/departments could be improved as often we do not understand the struggles our colleagues face when we have deadlines to meet for clients. “ “ ” ” …Small ones are important
  15. 15. Opportunities An opportunity to correct a problem An opportunity to correct a misunderstanding …Perception or problem? Items needing attention usually fall into one of two categories:
  16. 16. Threats …the slippery slope to dysfunction.
  17. 17. The business is disorganised and inefficient. Relationships with customers are negative, time-consuming and strained. “A-players” are already gone, and remaining employees operate with a blame culture. Leaders lack autonomy and have high staff turnover. Threats
  18. 18. CREATING A STRATEGY THAT DOES NOT RELY ON LUCK
  19. 19. Get a clear view The Comparison report that’s part of our Benchmark reveals at a glance the hotspots and nice surprises.
  20. 20. Your leaders: strategy killers or champions?  Leaders tend to fall into two categories - The group that gets it - the right type of leaders who fall into our 7 C’s This is why we actively encourage clients to set up groups for every leader in the business (3 or more reports) This makes the leaders identifiable - employees will score accordingly The leaders who don’t get it. They are uncomfortable with being identifiable in the main
  21. 21. ““I’m not worried about my disengaged employees that have decided to leave. I’m worried about my disengaged employees that have decided to stay.”
  22. 22. Disengagement - the profit drain Disengaged employees are those that are showing up, but barely. They don’t like their jobs, and wouldn’t recommend their employers or their employer’s products and services. £17K A disengaged employee costs per year based on a £50,000 salary
  23. 23. Retention - keeping the good ones, & much more Communication: Is there an open dialogue and information-sharing between people? Transparency: Are you explaining to your organisation the nature of its performance, what’s working, what’s not, and where there’s risk, so all are on a level playing field? Health and safety: Are you taking appropriate measures to make your team feel safe in the environment? The core issue: Do your employees believe in the stability of the company? Questions to ask include: If you do these three things right, and they will feel stability.
  24. 24. Engaged employees - generators of power  An engaged organisation is easier to run. Your people are dialled into the business and seize ownership, fueling innovation. As a leader, you get more of the ‘nice surprises’ I’ve mentioned earlier.  Success begets success. Engaged employees are more empowered to perform their best work 4.6X82% of employees at companies with strong financial results are highly engaged
  25. 25. IN SUMMARY
  26. 26. Go forth and succeed in 2021! You’re going to make informed decisions - with confidence. You’ll be able to identify and mitigate risks - immediately Your team will be equipped to weather choppy waters and uncertain conditions … …Because you will have given them a foundation built on substance - not luck.
  27. 27. Get the data you need - survey your teams now. Current clients: don’t delay surveying your teams. If you’re new to Engagement Multiplier: we are making our comprehensive Benchmark Assessment available to you, at no charge. Claim your free Benchmark Assessment signup.engagement multiplier.com/ leadership/
  28. 28. Q&A
  29. 29. Get the data you need - survey your teams now. Current clients: don’t delay surveying your teams. If you’re new to Engagement Multiplier: we are making our comprehensive Benchmark Assessment available to you, at no charge. Claim your free Benchmark Assessment signup.engagement multiplier.com/ leadership/
  30. 30. THANK YOU!

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