Regression analysis: Simple Linear Regression Multiple Linear Regression
Stakeholders and Issues Management Approaches
1. Chapter 2 – Stakeholders
and Issues Management
Approaches
By:
Sarah Obaidee
Joseph Olivas
Meghedi Dirghazarianmalhami
2. What is a stakeholder?
Individual or group that affects all
aspects of decision making in an
organization.
Primary stakeholders are
individuals immediately affected by
the organization. i.e. suppliers,
owners, employees, etc.
Secondary stakeholders include a
variety of interest groups. i.e.
media, lobbyist, etc.
3. What is a stake?
A stake is any interest, share, or claim that a group or
individual has in the outcome of a corporation’ policies,
procedures, or actions towards others.
Stakes of being a student at Woodbury University?
Interest?
Education,…..?
4. Stakeholder’s Approach
Theory that preaches ethical
behavior in order to gain a
competitive advantage.
Lowes
Strives to reach “win-win”
outcomes.
Companies that practice this Home
theory in their industry tend to get Depot
a leg up on their competitor. i.e.
Lowes v Home Depot.
5. Stakeholder Analysis
Assist in the understanding between an organization and its
constituents.
Due to the uniqueness of each situation, the approach must
be mapped out in order to develop a strategy.
The framework is developed not only for individuals in high
ranking positions, but also so any employee may see the
corporate dealings.
6. Role of the CEO in Stakeholder
Analysis
The role of a CEO is to get a handle of the situation to help
approach and mediate concerns from customers, media, etc.
CEO is there to answer the who, what, where, why, when,
and how of the situation
7. Stakeholder Analysis in 7 Steps
1. Map stakeholder relationships
2. Map stakeholder coalitions
3. Assess the nature of each stakeholder’s interest
4. Assess the nature of each stakeholder’s power
5. Construct a matrix of stakeholder moral responsibilities
6. Develop specific strategies and tactics
7. Monitor shifting coalitions
8. Stakeholder Dispute Resolution
Methods
Dispute resolution is a tactic also known as “alternative
dispute resolution”
Dispute resolution is a variety of methods to help possible
litigants resolve conflicts
Ranges from parties taking control of process to giving
control to a third party
i.e. face to face negotiation and litigation
9. Ethical Reasoning for
Stakeholders
Ethical reasoning involves trying to analyze what is fair and
who is being affected by the actions.
Involves helping and identifying the weaker and quiet
stakeholders getting their voices heard in the decision
process
What can be done when stakeholder are not being treated
fairly?
10. Moral Responsibilities
The analysis ensures that managers are prepared to define their
own moral responsibilities, as well as those of the company.
The approach focuses the organization’s attention on both
internal and external areas.
Managers are liable for the morals of the company, that can
quickly be made public due to technology.
If a stakeholder knows the roles, it clarifies the responsibilities of
the task.
11. Issue Management
Issue management is used to
forecast the actions to take for
emerging factors that have an impact
on organizations and stakeholders.
Controversy can be avoided if proper
issue management is implemented.
The evolution of an issue can be
traced with proper issue
management.
12. Moral Dimension of Stakeholder and Issue
Management
Studies argue that being moral is “issue dependent”
They argue that the severity of the issue is what triggers
reasoning.
Morals are necessary in leadership positions, as the
decisions affect all stakeholders.
Identifying issues and ensuring that they are moral is a goal
for all managers to benefit their company.
13. The Two Frameworks
Frameworks can be used to map
and manage issues before they
arise.
Frameworks can also be used to
plan and manage to prevent, or
to handle issues that may have
already arisen.
Frameworks are not organization
specific
Stakeholder analysis can display
why strategies and actions stunt
the evolution of an organization.
14. First Approach
The six-step issue management process.
Environmental scanning and issues identification.
Issue analysis
Issue ranking prioritizing
Issue resolution strategizing
Issue response and implementation
Issue evaluation and monitoring
.
15. Felt
Need
Second Step
Seven-phase issue
development process. Media
Coverage Litigation
A felt need arises
Media coverage is deployed
Interest group development
Policies are adopted by
leading political jurisdictions
Interest Group Legislation
The federal government Development
and Growth
and
Regulation
gives attention to the issue.
Issues and policies evolve
into legislation and
regulation
Issues and policies enter
litigation. Leading
Political
Jurisdictions
Federal
Government
Attention
16. Managing Crises
Crisis management emerged from observing how
corporations and leaders react to crises.
Steven Fink describes crisis as “a turning point for better or
worse.”
The direction that organization moves into is dependent on
the leaders’ reaction.
17. Four Crisis Management Stages
Pre-crisis
Prodromal stage
Warming; symptoms
Crisis Occurs
Acute stage
Point of no return
Lingering
Chronic stage
Self-doubt, self-analysis
Health restored
Conflict resolution stage
Return to normalcy
18. First Stage
Prodromal Stage
Warning stage
Does not always occur or is not evident.
This stage should be carefully observed.
Must be taken seriously in order to prevent crisis.
If does not occur, or is ignored, the point of no return quickly
occurs.
19. Second Stage
Acute Crisis
Damage has already occurred
Damage control must be administered
Stage where the severe damage occurs
Considered the shortest stage
20. Third Stage
Chronic crisis
Clean up phase
Time of healing, recovery
,and self analysis
Studies have shown when
there is no crisis plan set
companies stay in this
phase 2.5 time longer
21. Fourth Stage
Crisis Resolution
Final stage – Crisis Management Goal
“What can and should an organization do to speed up this
phase and resolve crisis once and for all?”
22. How Executives Have Responded
to Crisis?
Five phases of corporate social response to crises
Used to evaluate and examine moral responsibilities of
corporate response
1. Reaction
2. Defense
3. Insight
4. Accommodation
5. Agency