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More than 70% of customers 99 Facts on the Future of Business

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More than 70% of customers surveyed believe small businesses
understand their customer better than large companies, know
their business/product better than large companies, provide a
more personal customer service experience than large
companies and are more concerned about my needs than
larger companies.”
Source: : American Express Global Customer Service Barometer, 2012
Customers
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Publicada em: Tecnologia, Negócios

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