1. SANTHOSH KUMAR, PMP
E-Mail: santhoshkumar.krishna@gmail.com
Contact No.: 09840789072
SENIOR PROJECT / SERVICE DELIVERY PROFESSIONAL
Project Management, Operations Management & Program Management
Possess an integrated set of competencies in managing large project teams across geographies and building policies and
procedures from the scratch and providing cost effective and quality solutions.
Breadth of Domain Expertise entails Manufacturing, Retail and Banking Domains with a strong technical background of DNS,
Load balancing, Market Data Infrastructure and .NET technology (Following CMMI Level 5 standards)
Location Preference: No Preferred location, I am flexible as job demands
PROFILE SUMMARY
• MCA, MBA (Executive Post Graduation Certificate in Operations Management) from IIMK, Indian Institute of
Management (IIM), over 9 years’ experience in project planning, execution, testing & closing, process enhancement and
management including resource administration, client interaction and people management
• A strong technocrat/ Technical Program Manager with an excellence of delegating responsibilities, using tools and
techniques for handling projects effectively
• A project management expert with a distinction of handling large scale projects for some of the premier clients and
completing the same within the defined timeframe and budgetary norms
• Gained a flair of the systems thinking and strategic simulation tools using System Dynamics, Basic concepts of Discrete Event
Simulation and utilized the same
• A keen strategist with unique abilities in large scale transition and transformation projects; astutely formulating policies and
planning recommendations to the management, decides or guides courses of action in operations by staff / employees
• Well versed with the Lean System Implementation and Six Sigma concepts; distinction of handling several projects for the
implementation of the concepts and registered significant reduction if the cost and drove the profits
• A skillful People Manager/astute leader; managing onsite and offshore team members throughout the project lifecycle
while maintaining coordination with stakeholders and providing them with regular updates about the project
Major Projects and Programs Handled in Global Technology and Operations Group:
• Demonstrated excellence in heading the following Programs:
o Identify Stability Opportunities (Strategic and Tactical) for Global Wealth and Investment Management
o Use AppViewX for LTM and GTM Network Device Management
o Netscalers to LTM Migration (14 Pairs)
o DevOps Program
 Deployment - Post Install Validations
 Dark pod Simplification
o Application Network Fingerprinting
• Splunk Integration for F5 Load Balancing and DNS devices
• Steered the technology with infrastructure for:
o Program – Collaborate to simplify
o Program - Effective Resource Utilization in Operations Team
• Demonstrated excellence in guiding to establish a new Operations team (App Ops) from scratch and make them functional
• Online Release with respect to Load Balancing and DNS Network Changes
EXCELLENCE ENTAILS
• Project Management and Program Management
• Operations Management
• Advanced Operations Research
• Operations Strategy
• Business Process Re-Engineering
• Decision Science Using Spreadsheet
• Service Operations Management
• Enterprise Resource Planning
• Simulation & System Dynamics
• Six Sigma
• Lean Systems
• Product Innovation and Development
• Supply Chain Management
• Vendor Management
• Stakeholder Management
• Quantitative Techniques
• Service Delivery
• Process Road Map
• Technical Consultancy
• Transition
• Incidence Management
• Escalation Management
• Conflict Resolution
• SLA Adherence
• Project Audits
• People Management

2. Strategic Plans Laid
Discovering
entrepreneurial
opportunities
CERTIFICATIONS
• PMI Certified Project Management Professional (PMP)
• ITIL® Foundation Certificate in IT Service Management
• Six Sigma Yellow Belt Certified Professional
• Six Sigma Green Belt Certified Professional
• Akamai WAA Certified Professional
• Situational Leadership
• Keane Certified .NET Programmer (Strong in OOPS and Programming in C#)
• Lean Six Sigma Black Belt trained from ASQ (American Society for Quality) – June 25th
2016 Batch
• IN PROGRESS
o Lean Six Sigma Black Belt Certification exam from ASQ is scheduled on January 15th
2017
o Lean Six Sigma Master Black Belt getting trained from ASQ (American Society for Quality) – Q1 of 2017
o Program Management Certification from PMI
o Microsoft Project Certification
EMPLOYMENT DETAILS
Jun’ 10 – Till Date with Bank of America, Chennai as Application Program Analyst
(Role: Technical Project Management)
Feb’ 07 – Jun’ 10 with Keane (NTT DATA)
Growth Path:
MCA Trainee Feb’ 07 – Sep’ 07
Senior Software Engineer Sep’ 07 – Jun’ 10
Key Result Areas:
• Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time over-runs
and quality compliance to ensure satisfactory execution of projects
• Formulating operating budgets and managing overall operations for executing projects within cost & time norms
• Astutely formulating policies and planning recommendations to the management, decides or guides courses of action in
operations by staff / employees
• Interfacing with clients, multinational corporate and maintaining relations with them for ensuring continued & repeated
business in each campaign planned by the company and thereby augmenting business & profitability
• Heading technology team to develop service standards in all areas of IT emphasizing transition across the organization
• Planning project activities viz. scoping, estimation, tracking, change management & post implementation support
• Implementing project plans within preset budgets and deadlines
• Monitoring offshore delivery management for technical deliverables of concurrent projects; understanding client needs,
requirements and expectations and devise solutions accordingly
• Implementing short/long-term plans for achievement of process objectives; preparing, compiling & presenting various
weekly/monthly reports pertaining to staffing, process capability, and productivity
Highlights:
• Pivotal in streamlining the decision making process by ensuring that the same is based on real
time data generated, rather than intuition and heuristics
• Chalked out the operations strategy which involves considering factors beyond the traditional
boundaries of the operations function
• Instrumental in discovering entrepreneurial opportunities in services and draws attention to
the production management techniques to enhance the effectiveness of managers of service
operations
• Gained a fair understanding of the issues pertaining to LT and rectified the same

3. Implementations
Carried Out:
ERP
CMMI Level 5
standards
Spearheaded large
scale projects
Quality Re-
Engineering
On-site Operations
Off-shore assignments
Laurels and Awards:
In Bank of America
Keane
Process
Enhancements
Lean
Cost Reduction
Six Sigma
Business Process Re-
Engineering
• Enhanced the data generation velocity by making it an arduous task to analyze this data
generated manually to take effective decisions
• Holds the distinction of developing inter-functional communications, to provide insights
about firm's operations and to illustrate the relation between operations, other functional
areas, and the firm as a whole
• Evaluated the issues which represent great challenges for managers of service operations in
the "pure" service sector (banking, retail, manufacturing etc.) and within the service
functions of manufacturing (support, training, financing, etc.)
• Drove the process improvement project, including planning the project, analyzing an
existing process, redesigning the process, acquiring resources to implement new process
design, putting the redesigned process into action, and monitoring and constantly
improving the new process
• Utilized the data-driven methodology for eliminating defects (driving towards six standard
deviations between the mean and the nearest specification limit) in any process from
manufacturing to transactional and from product to service
• Registered 20% reduction in the cost and 15% increase in the profit through Six Sigma
• Catered with defined plans to management to simplify the enterprise firewall ticketing
work flow system by applying the tools and techniques in "Business process re-engineering”
• Played a significant contribution in Lean Implementation through the usage of value Stream
mapping
• Navigated the implementation of ERP systems for reengineering the business
processes around the best practices and to leverage integrated information resources
• Demonstrated excellence in handling projects pertaining to ERP implementation involving
requirement gathering, As-is/to-be analysis and post implementation support
• Established quality standards for the projects and ensuring their stringent
adherence
• Served as a focal point in transforming the manufacturing or service operations and apply
these following conventionally different concepts in workplace and help
organizations remain competitive through Lean
• Handled code and unit testing, system quality assurance testing, user acceptance
testing and successfully deployed large projects by following CMMI Level 5 standards
• Carried out peer reviews for code and system testing for other projects in and outside
the team
• Worked in close coordination with the onsite coordinators and clients (Canada,
Boston, Hopewell, New Jersey, and Santa Clara) from more than 96 months.
• Headed an onsite assignment for a month in Boston to represent Bank of
America offshore team to Bank of America onsite teams to get more responsibilities and
projects to offshore team
• Honored with:
o 1 Gold, 8 Silver and 4 Bronze Award in Bank of America
o Best Developer Award from Keane in the year 2008
EDUCATION
• MBA (Operations Management) from IIM-K, Indian Institute of Management (IIM), Chennai in 2014
• MCA (Computers) from NMAMIT, NITTE ( Vishveshwarya University) in 2007
• B.Sc. (Physics, Chemistry and Mathematics) from National College (Bangalore University) in 2004
PERSONAL DETAILS
Passport: G2995997
Visa Details: B1 Visa Valid till 2020 October
Languages Known: English
Date of Birth: 15-May-1981

4. Please refer to the annexure

5. Annexure
Project Details:
Key Result Areas:
o Involved in Project, Program and Operations Management
Global Technology and Operations – Minimize cycle time and reduce risk in IP Services team
• Client: Self (Bank of America)
• Project Description: Minimize cycle time and reduce risk in IP Services team
• Vendors CTL, Vodafone, CISCO.
• Operating System: Windows OS
• Tools: SIPOC, brain storming, fish- bone diagram, correlation & regression analysis, hypothesis
testing, cost-benefit analysis, FMEA, and control plan
• Savings $ 15K per annum
• Period: Feb 16 to June 16
• Team Size: 7 (Onsite – 2, Offshore – 5)
Global Technology and Operations – Application and Network Infrastructure Management for GWIMT Market Data
• Client: Self (Bank of America)
• Project Description: Application and Network Infrastructure Management for GWIMT Market Data
• Vendors Thomson, S&P, Morning Star, Markit, Wall Street on Demand (WSOD) etc.
• Operating System: Windows OS
• Tools: QC, Excel, Microsoft Project 2013, Project Management templates, JMP, GPP, Minitab 17
• Period: Jul’ 15 – Till Date
• Team Size: 13 (Onsite – 2, Vendors – 10 and Offshore – 1)
Global Technology and Operations - Identify Stability Opportunities (Strategic and Tactical) for GWIMT
• Client: Self (Bank of America)
• Project Description: Identify Stability Opportunities (Strategic and Tactical) for GWIM release environment
• Operating System: Windows OS
• Tools: QC, Excel, Microsoft Project 2013, Project Management templates, JMP, GPP, Minitab 17
• Period: Jul’ 15 – Till Date
• Team Size: 600 (GWIM Team Managers, OPEX partners , Development, Deployment and Testing teams)
Global Technology and Operations - Core Technology Services – Enterprise wide Integration of AppViewX
Client: Self (Bank of America)
Project Description: Integrated view of LTM and GTMs in AppViewX tool
Operating System: Windows OS
Tools: Excel, GTM Parser, BigIP Configs, Excel, Microsoft Project & Project Management templates
Period: Jan’ 13 – Till Date
Team Size: 7 (Onsite – 2 and Offshore – 5)
Global Technology and Operations - Core Technology Services – Maintain and Support GWIMT Network Infrastructure
Client: Self (Bank of America)
Project Description: Online Network releases related to Global Wealth and Investment Management
o Load Balancers (Netscaler and F5 LTM)
o DNS ( Sapphire, Cisco Network Registrar, F5 GTM)
Operating System: Linux
Software Language: TCL
Third Party: Putty
Database: Excel and Sharepoint
Period: Jul’ 11 – Till Date
Team Size: 9 (Onsite – 6 and Offshore – 4)
Global Technology and Operations - Core Technology Services – Datacenter Migration
Client: Self (Bank of America)
Project Description: Migrate a datacenter form one location to other location
Environment: Operating System: Windows OS, Linux
Networking: DNS, Load balancing, Firewalls, Virtual servers
Tools: QC, Excel, Microsoft Project 2013, Project Management templates, JMP, GPP, Minitab 17
Period: Jan’ 14 – Till Date
Team Size: 12
Global Technology and Operations - Core Technology Services – DevOps Program
Client: Self (Bank of America)
Project Description: DevOps (Make Development teams output Operations Ready)
o Tighten up Validations in all lanes of Development Integration System

6. o Process re-engineering
o Strategic tools development
o Lean System Implementation
Operating System: Windows OS
Tools: Excel, Microsoft Project and Project Management templates
Duration: Jan’ 13 - Till Date
Team Size: 7 (Offshore 7) + Business Technology Groups and Operations Team
Global Technology and Operations - Core Technology Services – Effective Resource Utilization Program
Client: Self (Bank of America)
Project Description: Technology with Operations (Effective Resource Utilization Program)
o GTM and LTM upgrades
o Splunk integration in GTM and LTM devices
o DNS Re-Architecture
o CNR decom
o Sapphire decom
Operating System: Windows OS and Portable Linux
Tools: QC, Excel, Microsoft Project 2013, Project Management templates, JMP, GPP, Minitab 17
Duration: July’ 10 - Till Date
Team Size: 10 (6 Offshore + 2 Onsite) + Business Technology Groups and Operations Team
Global Technology and Operations -Core Technology Services – Collaboration to simplify Program
Client: Self (Bank of America)
Project Description: Technology with Infrastructure
(Collaboration with Technology Infrastructure teams to simplify)
Operating System: Windows OS
Tools: Excel, Microsoft Project, and Project Management templates
Period: July’ 10 – Till Date
Team Size: 2 (Offshore – 2) + Business Technology Groups and Technology Infrastructure teams
Global Technology and Operations - Core Technology Services – Establish an Operations team and make them functional
Client: Self (Bank of America)
Project Description: Establish an Operations team and make them functional
Environment: Project Management
Duration: Jan’ 14 – Till Date
Team Size: 11 (Offshore)
Global Technology and Operations - Core Technology Services – Certificate Management
Client: Self (Bank of America)
Project Description: Integrated view of Certificates for Network Appliances
Operating System: Windows OS
Tools: Project Management Templates, Venafi, SSL Audit Tool (Self developed to read Certs from
Netscalers and Servers)
Period: Jan’ 13- Till Date
Team Size: 7 (Onsite – 2 and Offshore – 5)
Global Technology and Operations - Core Technology Services – Netscaler to LTM Migration and Support
Client: Self (Bank of America)
Project Description: Migrate Netscaler Load Balancers to LTM
Operating System: Portable Linux
Software Language: TCL
Tools: Excel, MS Project, VIP Inventory tool, VIP Clean up tool (Self developed), Pinch test tool ,
Microsoft Project
Duration: Jan’ 13 - Till Date
Team Size: 7 (Onsite – 2 and Offshore – 5)
Global Technology and Operations - Core Technology Services – Where is MY IP tool
Client: Self (Bank of America)
Project Description: Develop a web applications to find IP’s located used in Bank Environment
Operating System: Windows 2003 for development.
Software Language: .NET Framework 4.0
Tools: Visual Studio .NET 2010, Microsoft Project 2013
Database: SQL 2008
Web Server: IIS 6.0
Period: Jul’ 13 - Till Date
Team Size: 3 (Onsite – 1 and Offshore – 2)
Global Technology and Operations - Core Technology Services – Automate the usage of F5- LTM and GTM
Client: Self (Bank of America)

7. Project Description: Develop a web applications to interact with F5 - LTM (Local Traffic Manager) and GTM
(Global Traffic Manager)
Operating System: Windows 2003 for Development
Software Language: .NET Framework 4.0
Tools: Visual Studio .NET 2010, Microsoft Project
Third Party: F5 WSDL and iControl
Database: SQL 2008
Web Server: IIS 6.0
Period: Jul’ 11 – Oct’ 11
Team Size: 3 (Onsite – 1 and Offshore –2)
Highlights:
• Played a significant contribution in recommending Lean System Implementation through Value Stream Mapping
• Pivotal in the development and delivery of the application
• Gained a fair understanding of the Linux OS, RRD Tool, Perl, CGI-Scripting, L3 and L4 support for this application
Other Development and Support Projects Handled in NTT Data, Honeywell, Staples and Bank of America in past 9 years using
C#, ASP.NET, SQL, Oracle, Data Window .NET, N-Unit:
• Global Technology and Operations - Core Technology Services – Automate the usage of Netscaler Appliance
• Global Technology and Operations - Core Technology Services - System Engineering and Software Development
• Online Reward Program (ORP)
• ECC Dashboard Application and Honeywell Process Solution
• Honeywell Utility Solutions
• Techweb
• Airfreight Transportation Request
• Honeywell Automation and Control Solutions
• Private Label Programming
Process and Project Expertise
PMP Certified: PMBOK 5th edition
Six Sigma: Yellow Belt and Green Belt certified Professional
ITIL Certified: ITIL® Foundation Certificate in IT Service Management
CMMI Level 5: Delivered the projects in CMMI Level 5 standards
Work Order Management System Remedy Tool Usage
MAXIMO Service Request Management
Documentation Skills Software Functional Specifications (FS)
Detailed Design (DD)
Software Test Cases (STC)
Software Test Plan (STP)
Impact Analysis Document (IAD)
Weekly & Monthly Status Reports (WSR & MSR)
Business Continuity Plan (BCP)
Business Process Model (BPM)
Risk Review Documents (Risk Score Card)
Operations Research Metric (ORM)
Project Grievance Review Document
Technical Expertise:
• Microsoft
• ASP.NET (1.1 / 2.0 / 3.0 / 3.5) and C#
• WCF, SilverLight, MOSS 2007 Object Model
• T-SQL, PL-SQL
• VB Scripts in DTS, Java Script, JQuery
• SSIS
• NUnit Testing tool
• Infragistics
• Chart Director
• AJAX in .NET 2.0 Framework
• Creating DTS packages
• Datawindow.NET (Reporting Tool for .NET)
• Image Processing
• COM and DCOM objects of Microsoft EXCEL 2003 with
ASP.NET 2.0
• Working with Web Services, XML and XPath
• First Logic IQ8 Server (For US address verification)
• Configuring and working with IIS 5.1 and 6.0 (Websites,
FTP, Mail Server)
• Debugging tools like Debug diagnostics and Win DBG
• Wixgen to create MSI Packages, URL Scanner, Fog light,
Site watch, Log parser
• Datacenter, Networking and Infrastructure
Management
• DNS - CNR, Sapphires , GTM
• Load Balancer - Net scalar and F5 (LTM)
• Gomez, Perfmon, Wire shark

8. • Akamai – WAA and SLX
• Splunk
• AppviewX
• Toad, SVN, VSS, TFS
Primary Skills: Microsoft: ASP.NET, C#,
Networking: DNS-Scripting in CNR, Sapphire, GTM
Load Balancing- Scripting in Netscaler, LTM
Operating Systems: MS Windows
Languages: C#, TCL
Tools: Microsoft Project, Minitab 17, GPP, Visual Studio (2k3, 2k5, 2k8, 2010), SQL (2000, 2005,
2008), Toad, Infragistics, Datawindow.NET, MOSS 2007 & Chart Director
COM and DCOM Objects: Excel Application
Macros: Macros in Excel
Scripting Languages: Java Script, AJAX, VB Script, JQuery
Style Sheets: CSS
Database Connectivity: ADODB
Database: SQL 2000, SQL 2005, Oracle 10g
Configuration Management Tools: Subversion Control (SVN), Visual Source Safe (VSS), Team Foundation Server (TFS)
Domain Knowledge: Manufacturing, Retail and Banking
Frameworks: .NET Framework 1.1, 2.0, 3.5 and 4.0
Client / Server Technologies: ASP.NET
Production Support Tools: Win Dbg, Http Watch, Debug Diag, Perfmon, Log Parser, URL Scanner, Gomez, Foglight,
NetScout, Cricket IP trending, Cacti, Splunk Monitoring
TRAINING ATTENDED / CERTIFICATIONS
Attended training:
• Business Architecture at Bank of America
• Splunk Power User
• Machine Learning and Data Analytics
• Business Writing
• From Harvard ( Manager Mentor ) in 2015-2016
o Managing Upwards
o Business Case Writing
o Time Management
o Strategic Thinking
o Strategy Implementation
o Budgeting
o Negotiation Skills
o Persuading others
• Ambiguity Management in 2015
• Assertive Communications in 2015
• Delegating in 2014
• Coaching in 2014
• Situational Leadership in 2013
• 7 Habits of Highly Effective People in 2011
• Akamai – SXL in 2011
• LTM (Local Traffic Manager) – Completed and documented the Web Based Training provided by F5 technologies in 2011 Six
Sigma Yellow Belt Certified in 2014 Six Sigma Green Belt Certified in 2015
• .NET training conducted by Keane (Certified by Keane) in 2007
• Defect Prevention, Risk Management, Coding Best Practices, .NET Performance Tuning, Goal Setting, AJAX in 2014
• Virtual tech days conducted by Microsoft on VS.NET 2008 (WPF, WCF and Silver Light 2.0) Certified by Microsoft and Keane
in 2008
• SQL 2005 SSIS in 2009
• Procedures and Security Principles to Maintain Production Servers in 2009
• Information Security Management in 2009
• Email Etiquette in 2009
• All mandatory trainings conducted by Bank of America related to Banking domain, System and s/w Security, Ethics, Foreign
Exchange, Equity Trading, etc. in 2010
• Defensive Programming and Ethical Hacking in 2010
• Training on IIS 7.5 at Boston (USA) in 2010
• Core training for 10 days on .NET 3.5 – New features in 3.5 framework including Linque, WPF, WCF, WF, Silverlight in
2011

9. • Core training on Akamai for 5 Days – WAA and SXL in 2011
• Netscout – Network Monitoring Tool in 2011
• HP e-Health Check Tool in 2011

10. • Core training on Akamai for 5 Days – WAA and SXL in 2011
• Netscout – Network Monitoring Tool in 2011
• HP e-Health Check Tool in 2011