1. Key Skills Profile Summary
Headcount Planning
Bench Management
Resource Optimization
Strategic Planning & Appraisals
Resourcing & Project Management
Leadership & Team Building
Performance Management
Cross-functional Coordination
MIS Reporting & Documentation
A forward-focused Resource Manager with experience of managing
entire resources in the project / organization with accountability of defining
scope, setting timelines, analyzing requirements, prioritizing tasks,
identifying dependencies and evaluating risks & issues as per budgets
Steered the project management related activities in different
domains involving project planning, execution and management in tune
with the core business objectives; reviewed functional requirements and
translated them into technical specifications pre-sales and delivery
Rich experience of working on Strategic Headcount Planning &
Resourcing; acquired comprehensive knowledge of Banking, Retail
& Liability Product, Energy, IT and Airlines
Skilled in assessing & analysing new & existing job roles by ensuring
timely availability of people resources with right skill set, proficient in
devising strategies for cost effective training & development,
competency mapping and performance management
Expertise in understating the changing needs & priorities of the
enterprise and ensuring that the available resources must have the
requisite time and skills
A strategic planner with proficiency in streamlining business processes,
defining continuous improvement processes, accelerating employees’
strengths & building powerful teams that can conquer any obstacles
Career Timeline
Education
Pursuing executive MBA (Human Resource ) from IIMT, Ghaziabad
Pursuing M.A. (English) from IGNOU, New Delhi
B.A. (English Honors) IGNOU, New Delhi in 2012
SAMRAT LAHIRI
Lean Certified Professional with over 16 years’ experience in Resource
Management and Project Management, targeting challenging assignments with
an organization of high repute
slahiri2015@gmail.com +91-8527553982
Pizza Hut, New Delhi as
Shift Manager and Trainer
Intelenet Global Services
Pvt. Ltd., Okhla as
Subject Matter Expert
IBM Daksh, Gurgaon
As Senior Executive
Wipro, Gurgaon as
Resource Manager WMG
May’97-Mar’00
Nov’01-Sep’05
Apr’06-Sep’08
Since Oct’09

2. Work Experience
Since Oct’09 with Wipro Technologies - Workforce Management Group
As Resource Manager WMG
Growth Path:
Executive Oct’09-Oct’10
Senior Executive Since Oct’10
Key Result Areas:
Ensuring that the organization has the right candidates with appropriate skills available at the right time for
accomplishing or meeting the SLAs
Analyzing trends and deriving analysis on future forecasts for the portfolio
Administering headcount planning as per the Sales Projections, New Business In Pipeline, Ramp Down Funnel, Actual
Plan, HC Actuals and Trainees Infusion for financial year
Preparing MIS, weekly, monthly & quarterly dashboard with help of micro & macro analysis related to attrition
replacement & rotation plans
Providing resources to projects and monitoring day-to-day operational responsibilities, preparing requirement
traceability matrix, defect report and weekly status reports
Evaluating individual performance (appraisals) against the set goals and providing meaningful and constructive
feedback to the people
Addressing day-to-day queries of resources regarding transfer, deployment, allocation of projects, issues faced,
relocation requests, appraisals and so on
Studying the skills and interests of the team and making sure that those skills are being developed for meeting both
current and future needs of the organization
Managing employees in the workplace and determining hiring needs based on each project’s requirements
Developing & sustaining a cordial relationship with TA (Recruitment Team), TT (Training) Business (PM, RSDM) for
delivering against open positions for the fulfillment
Highlights:
Recipient of Best Resource Manager Award for the year 2014-15 & 2015-16
Previous Experience
Apr’06-Sep’08: Intelenet Global Services Pvt. Ltd., Delhi (Okhla)
As US Travel Customer Services and Up-selling (Inbound) Subject Matter Expert
Highlights:
Provided training to new hires for enhancing process knowledge and skills
Operated Saber and Galileo software for booking travel tickets- flight / train / ship / cruises and packages for US customers
Nov’01-Sep’05: IBM Daksh, Gurgaon
As Senior Executive
Highlights:
Received Best Quality Performer for the year 2002 & 03, 2004 & 05 twice & Best Employee of the Month four times in
the year
Led a team of 7 executives of back-end project for platinum customers for the US Telephony Project
Imparted training to new hires on topics related to travel industry and prepared training modules
May’97-Mar’00: Pizza Hut-Tricorn Restaurants International - YUM/Speciality Restaurants, GK, Vasant Lok,
CP, Pune
As Shift Manager and Trainer
Highlights:
Played a key role in opening Vasant Lok and Connaught Place’s stores successfully
Recipient of Best Customer Service Representative and Performance Award
Got trained and certified in Champs and Food Safety as mandate for QSR and FDR

3. IT Skills
Microsoft Office (Word, Excel, PowerPoint)
Excel VBA
SAS
Personal Details
Date of Birth: 23rd
April 1976
Languages Known: Hindi, English and Bengali
Address: Ashiyana Apartments, F-5, 1st
Floor, KH 322, Building 15, Neb Sarai, New Delhi-110068
Note: please refer annexure for project details.

4. Annexure
At Wipro
Project Title: Quick Service Restaurant Energy Management
Client: Major banks
Duration: Apr’13-Apr’14
Role: Resource and Project Management Coordinator
Responsibilities:
Supervised energy management monitoring for 8 quick service restaurants' and other short footprints
Interacted with clients, maintained inventory, proactively monitored and called the stores for any issues as per portal
& for health check to be done in the stores
Sent internal reports to quality based on store communication status
Made process Sow docs, SOPs and trained new hires
Coordinated with:
 Warehouse for dispatch of materials and maintained spares with transportation vendor for logistics
 Branch in Bangalore for dispatch documents and EMS equipment
Project Title: Solar – Banking Project (Roof top solar project)
Client: IndusInd Bank & ITC
Duration: Apr’13-Apr’14
Role: Resource and Project Management Coordinator
Responsibilities:
Administered installation of solar panels at sites and remotely monitored site performance of solar for a bank at PAN
India level
Attended subsidy audits with inspector for branches, followed-up with Ministry Officials for related work and traveled
throughout India to audit the branches with inspector
Addressed calls from bank branches across India for logging issue in portal and also troubleshot the same, executed
the rest level check in case of escalation from bank branches
Managed escalations and coordinated with project engineers in case of technical issue at site
Coordinated with:
 Zonal Level Managers of the bank with PMO of Wipro and assisted Vice President in bank head office
 Vendor for arranging site visit whenever required
 Transportation vendor for logistics & with bank branch in Bangalore for dispatch documents.
 Project team for release of PR/PO, advance, payments and so on to the vendor & with warehouse for dispatch of
materials and maintaining spares
Maintained the asset details at each site, checked the communication status of sites in morning and evening to
generate reports
Communicated the status to all stake holders and distributed calls logged status to internal team
Project Title: Banking – Mortgage (BFSI)
Client: CENLAR (USA)
Duration: Oct’09-Mar’13
Role: Resource & Quality Coordinator
Responsibilities:
Prepared weekly, daily & hourly MIS reports for understanding the performance of the teams to initiate appropriate
training plans
Got acquainted with the dynamics of customer satisfaction and resolved their grievances through proper guidance
and counselling
Managed performance appraisal of team members and counseled for improved performance and capability building
based on process goals
Delivered process updates to all the associates, helped the quality team as assigned sometimes to prepare SOPs on
Procedures, took clients’’ feedback by participating in call calibration
At Intelenet
Project Title: Orbitz Telesales –Travel Project
Client: Intelenet-Ebookers
Duration: Apr’06-Sep’08
Responsibilities:
Spearheading the team for travel based reservations & sales (all international flights towards- flight, train, ship, car
rentals
Imparted training in travel based reservation on Galileo and Saber

5. At IBM
Project Title: Sprint-US Telephony / Us Travel Reservation Booking
Duration:
Attended customer queries for a major Us Telephony Company
Trained new hires and prepared training modules
Handled 7 executives for backend project for Platinum customers for the US telephony project