Phone System

1. CSA Training
Intro Series
Phone System: ShoreTel

2. CSA Training
100 Series
Phones

3. CSA Training
100 Series
Phones

4. CSA Training
100 Series
Phones

5. CSA Training
100 Series
Phones

6. CSA Training
100 Series
Phones

7. CSA Training
100 Series
Phones

8. CSA Training
100 Series
Answering
• Pick Up Head Set
– Use Speaker (only use when appropriate)
• Greeting:
– Salud Family Health Centers this is ‘your name,’
how can I help you?

9. CSA Training
100 Series
Making a Call
• Dial 9 to get an outside line
• Internal Calls: Use Directory
– Use the Directory button to search/find
– Click ‘Dial’ on the screen

10. CSA Training
100 Series
Phones

11. CSA Training
100 Series
Transferring a Call
• While on the call
– Push Transfer button
– Punch in Extension number
– Transfer on the screen buttons

12. CSA Training
100 Series
Mode Handling

13. CSA Training
100 Series
More Information
• Manual found on intranet