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Modern Workplace Learning_Paradigms and Design

A short presentation on the paradigm shifts we are experiencing in the VUCA world and the need to re-imagine learning in the workplace to stay relevant.

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Modern Workplace Learning_Paradigms and Design

  1. 1. Confidential – Not to be Shared
  2. 2. WHY REIMAGINE LEARNING?
  3. 3. Confidential – Not to be Shared Key Forces VUCA WORLD Mobile Social Cloud Big Data AI &Robotics Gamification Pervasiv e SOCIAL FORCES GLOBALIZATION DEMOGRAPHY & LONGEVITY TECHNOLOGY NATURAL RESOURCES
  4. 4. Confidential – Not to be Shared Impact of Key Forces Working lifespan increasing; need for reskilling rising Power of Social- Local-Mobile felt in all spheres
  5. 5. Confidential – Not to be Shared Rise of the Collaborative Economy The pace of change will ENFORCE collaboration The connected web will ENABLE collaboration Professional & personal development will REQUIRE collaboration Five generations in the workforce will ENRICH collaboration Cognitive diversity will ENABLE innovation through collaboration L&D has to don different hats to FACILITATE collaboration
  6. 6. Confidential – Not to be Shared Today’s Workforce … from Consumers to Co-Creators
  7. 7. Confidential – Not to be Shared New Skills Needed for the VUCA World Sense Making Social Intelligence Novel & Adaptive Thinking Cross-Cultural Competency Trans-Disciplinarity Design Mindset Cognitive Load Management Virtual Collaboration
  8. 8. Confidential – Not to be Shared The Connected Employee & “Open Work” Collaboration Co-creation CommunityCommunication Cooperation Goal-driven with the intent of achieving an outcome by connecting with diverse minds. Diverse minds coming together to co-create an artifact that could not have been effectively created by an individual. Ongoing discussions and exchanges that facilitate immediate sharing of knowledge – tacit and explicit – and also creation of new knowledge. Conveying information to selected individuals or wider community to create an environment of ambient awareness. Sharing information, knowledge and learning without a defined outcome in mind, in the spirit of generosity and transparency. Powered by digital tech…
  9. 9. Confidential – Not to be Shared Performance Development through “Open Work” Transparent conversational flow of work Content awareness and accessibility Network-based connection Knowledge building & performance development Transparently co-create content Social and ongoing feedback Connect content to work dialogues, streams Ask and answer questions Change/update awareness via streams, alerts, filters Expanding visibility of work Inviting diverse inputs and ideas Greater opportunity for knowledge building and creation Awareness of who’s who and connects Sharing of updates and learning (microblogs, comments, questions) Leveraging open channels for contribution and collaboration High Performance Connected Organization
  10. 10. Confidential – Not to be Shared The New Learnscape Deal with Change Facilitate Self-Driven Learning Enable Personal Knowledge Management Leverage Technology to reach Distributed & Diverse Workforce Make Learning part of the Workflow – On- Demand & Autonomous Make new ways of Learning a part of the Learnscape
  11. 11. WHAT IS #MWL?
  12. 12. Confidential – Not to be Shared Defining #MWL #ModernWorkplaceLearning is a Mindset, an Approach, a Conceptual Framework and an Osmotic Process. It brings together the powers of Ubiquitous Connectivity, Social Networks & Tools, Digital Forces. These come together to connect individuals inside and outside of the organizations, Which facilitate their personal and professional growth Given this context, Workplace Learning has to be REIMAGINED in a new avatar where all of the affordances of Digital Forces – Social, Mobile, Analytics, Cloud – are applied by organizations, to help each individual REALIZE THEIR POTENTIAL, in alignment with organization’s purpose & vision.
  13. 13. Confidential – Not to be Shared Defining #MWL #MWL enables each individual with the Frameworks, Processes and Tools, to:  Drive their own learning  Solve problems  Connect with individuals  Reduce the cost of coordination  Enable contextual collaboration  Facilitate building of networks & communities  Provide access to expertise at the point of need  Converge learning and working #MWL = Work is Learning, Learning is Work @hjarche
  14. 14. Confidential – Not to be Shared HOW TO REALIZE #MWL?
  15. 15. Confidential – Not to be Shared The #MWL Design Framework
  16. 16. Confidential – Not to be Shared BLENDED LEARNING EXPERIENCE SOCIAL COLLABORATION GAMIFIED LEARNING PERSONALIZED LEARNING #MWL Enablers INTUITIVELY ANYWHERE MY TIME MY DEVICE SELF DRIVEN CURATOR AGGREGATORCO-CREATOR NETWORKER CONNECTOR CONSUMERCOLLABORATOR WHO AM I HOW I WANT TO LEARN PERSONAL KNOWLEDGE MANAGEMENT & PERSONAL LEARNING NETWORK DEMOCRATIC MICRO MOOCs EMBEDDED GAMES SIMULATED WEARABLES HOW I WANT MY LEARNING EXPERIENCE TO BE MY #MWL
  17. 17. Confidential – Not to be Shared Making it Happen Leadership Involvement Defined Governance and Policies Aligned with Business Goals` In the Workflow Continuous User Support Community Management
  18. 18. Confidential – Not to be Shared Community Enablers
  19. 19. Confidential – Not to be Shared Community Management
  20. 20. Confidential – Not to be Shared #MWL = A Cohesive Experience PERFORMANCE & GROWTH COLLABORATE COMMUNICATE CREATE VALUE WORKFORCE WORK LEARN KNOWLEDGE INNOVATION RECOGNITION GOALS Create an environment where workforce can EXPERIENCE all of this SEAMLESSLY everyday!
  21. 21. Confidential – Not to be Shared The Reimagined Workplace
  22. 22. Confidential – Not to be Shared Cost of Not Making the Shift • Distributed workforce will lack connection and one-ness with the organizationSiloed organization • Reinvention of the wheel will continueOperational Inefficiencies • Diverse thoughts and ideas will be lost through lack of conversation and connectLoss of Innovation • Attrition, Retirement, Siloed pockets – all lead to loss of Tacit Knowledge which is very important for the organizationLoss of Tacit Knowledge • Smart knowledge workers leave for orgs where scope for learning and mastery are higherLoss of Talent • Outside of “Norm” requires collaboration and crowdsourcing of ideas and solutionsException Handling becomes Difficult • Without the influence of diverse thinking, old processes and hierarchical thinking continue to existStagnation
  23. 23. Thinking Learning Experience
  24. 24. Confidential – Not to be Shared Paradigm Shifts
  25. 25. Confidential – Not to be Shared Some Components Instructional Design Mobile Learning Social Learning Micro- Learning Working Out Loud
  26. 26. Confidential – Not to be Shared L&D’s Roles – Some New, Some Old •Will facilitate self-driven learning in the workforce •Will help them to build PLN & PKMSocial & Informal Learning Enablers: •Will facilitate collaboration across groups on ESNs •Enable community building. Provide curated contentCommunity Manager: •Focus on trends & patterns based on data •Will map business requirements & data to craft impactful strategiesBusiness & Data Analyst: •Will help workforce & other stakeholders to use latest tech for learning, collaboration and communicationTechnology Enabler: •Will liaise with business stakeholders to design learning systems based on business matrices Performance Consultant: •Will take care of programs / project management, learning evaluation, stakeholder management, supplier management for formal programsLearning Management: •Will facilitate & present learning events for in-class and virtual sessions where needed Learning Delivery: •Will conduct needs analysis, competency-skills framework building based on design principles & structure learning events for different delivery channelsLearning Design:
  27. 27. Confidential – Not to be Shared ID’s New Hats
  28. 28. Confidential – Not to be Shared Design Micro-Learning
  29. 29. Confidential – Not to be Shared Micro-Learning Forms
  30. 30. Confidential – Not to be Shared #WoL Characteristics from John Stepper Relationships Generosity Visible work Purposeful discovery High performance & growth mindset
  31. 31. Confidential – Not to be Shared Build the Habit Make a daily contribution Start with one tiny habit at a time Be authentic in all interactions Be generous with sharing Keep an eye on the goal Spread the learning
  32. 32. Confidential – Not to be Shared Make it Happen Connect Show appreciation Share learning Connect the dots Ask a question Answer a question Offer feedback Share your experience: Reflect on your work Offer original ideas
  33. 33. It’s a JOURNEY…

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A short presentation on the paradigm shifts we are experiencing in the VUCA world and the need to re-imagine learning in the workplace to stay relevant.

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