1. El Obour City,
3rd district, Cairo, Egypt
+2 0100 0805 666
+2 02 4471 4088
Safia Ismail Abdel-Rahman
Marital Status: Single
Date of Birth: 1/2/1993
To have the career opportunity that will enhance my field experience, and also enables me to put my
innovative skills in operation.
B.Sc. Commerce - Accounting
Raya Contact Center
Job Title: -Account Advisor
April 2015 – Present
Job Responsibilities: -
Attracts potential customers by answering product and service
questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
Courses and Certificate
ICDL (with Certificate).
Berlitz English course. (December 2013 till end of July 2014)
Human Resource Diploma at YAT learning Center (July 2016)
Quality TopAchiever of outstanding performance May2016 at RAYA Contact Center.
o MS Office Suite (Word - Excel - Power Point - Access).
o Problem Solving
o Self and Fast Learning
o Team Work
o Work Under Pressure
o Arabic (Mother tongue)
o English (Good reading, writing, and speaking)
2. Hobbies & Interests
Listening to music
Watching English movies and series
References available upon request
Hope my CV meets your requirements
Thanks and Best regards