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IFEA 2014 The New Face of Facebook

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IFEA 2014 The New Face of Facebook

  1. 1. Kendra Wright| Saffire Events PAY TO PLAY: The New Face of Facebook Outreach & How to Maximize It in Your Favor
  2. 2. Share your card - We’ll send you the slides. NO NEED FOR NOTES
  3. 3. SOMETHING BUT WAS MISSING
  4. 4. HELP MORE PEOPLE! We wanted to
  5. 5. Over 120 Events, Venues & Destinations trust Saffire!
  6. 6. ASSOCIATION PARTNERS
  7. 7. HEART TO HEART
  8. 8. ADVERTISE How many of you on Facebook?
  9. 9. FACEBOOK IS KING
  10. 10. THE OLD WORLD
  11. 11. THE NEW WORLD A year ago, Facebook made a change to its algorithm, drastically reducing the reach of business posts. In December, they did it again. Now an estimated only 3% of your followers will see your posts if you don’t advertise.
  12. 12. WHY? USER EXPERIENCE & CA$H
  13. 13. NEW FACEBOOK STRATEGIES 1.Re-evaluate your Facebook investment. 2.Optimize posts for sharing. 3.Engage your fans elsewhere. 4.Pay up. (cheap… for now) Post and advertise, or don’t post.
  14. 14. ADVANTAGES OF ADVERTISING •Greater reach •Greater targeting •Protection against wasting money •It won’t run if people don’t click
  15. 15. FACEBOOK AD TARGETING •Your Facebook followers •Their friends •Your email list (or even your phone list!) •People who are “look-alikes” to your list •People who went to your website •Even specific pages •People who are interested in related organizations
  16. 16. EXAMPLE AD TYPES •PAGE POST ENGAGEMENT – Image, video or text •PAGE LIKES – Get more Likes on your Facebook page •CLICKS TO WEBSITE – Drive traffic to your website •OFFER CLAIMS – Like a coupon, with “Get Offer” button •EVENT RESPONSES – Includes event details and RSVP link
  17. 17. Page Post Engagement TOP OPTIONS Page Likes
  18. 18. PAGE POST ENGAGEMENT AD •Promoting your POST will get more INTERACTION. •Why you should use it: •To get more video plays and engagement on photos •To let your customers know of sales and specials
  19. 19. EXAMPLES
  20. 20. PAGE LIKES AD •Promoting your PAGE will get more LIKES. •Why you should use it: •It used to be important to appear in fans’ news feeds. •Now it is good so you can advertise to your fans.
  21. 21. EXAMPLE
  22. 22. CLICKS TO WEBSITE AD •Promoting your WEBSITE will get more WEB TRAFFIC. •Why you should use it: •There is something more to see on your business website or blog •Prompt lead generation
  23. 23. EXAMPLE
  24. 24. OFFER CLAIMS AD •Promoting your OFFER will get more REVENUE. •Why you should use it: •Allow customers to claim special deals you’re running •Organic reach: Kendra claimed this deal! •INSTANT GRATIFICATION!
  25. 25. EXAMPLE
  26. 26. EVENT RESPONSES AD •Promoting your EVENT will get more ATTENDANCE. •Why you should use it: •Same as offers, but no purchase is made •Organic reach: Kendra is going!
  27. 27. EXAMPLE
  28. 28. NOT ALL AD METHODS ARE CREATED EQUAL
  29. 29. GOOD
  30. 30. RIDE THE ORGANIC WAVE
  31. 31. POST SOMETHING ENGAGING
  32. 32. …THEN BOOST IT
  33. 33. AUDIENCE TARGETING
  34. 34. BOOSTING TIPS 1.Ride out the unpaid interaction •Let the post’s natural appeal work for you 2.Once the interaction slows, boost it! •You can spend as little as $5 and get engagement
  35. 35. BETTER
  36. 36. ADS MANAGER www.facebook.com/advertising
  37. 37. STEP 1: SET OBJECTIVE Think about your goal and the type of post your advertising.
  38. 38. STEP 2: SELECT AD PLACEMENT Where do you want your ad to show up?
  39. 39. STEP 3: DEFINE YOUR AUDIENCE A more targeted audience means more engagement.
  40. 40. STEP 4: SET YOUR BUDGET This can be done by day or overall.
  41. 41. WHAT DO I NEED TO SPEND? You can spend as little as $1.00/day for approximately 4000 impressions versus:
  42. 42. STEP 5: WATCH FOR RESULTS
  43. 43. BEST
  44. 44. POWER EDITOR The most professional way to advertise on Facebook. More nerdy than Ads Manager
  45. 45. WHY USE POWER EDITOR? •Create “Dark Posts,” which are unpublished posts •Great for testing! •Ability to save and reuse all of your audiences •Create Lookalike audiences – people who are similar to a Custom Audience (based on email or phone number upload) •Bulk ad editing •Place ads for specific mobile devices
  46. 46. YOU CAN TEST WHAT WORKS BEST!
  47. 47. FACEBOOK ADS It has never been cheaper or easier to see what gets results.
  48. 48. THEN APPLY EVERYWHERE!
  49. 49. PUT IT HERE
  50. 50. HERE TOO •Test layouts and content •(Almost) always include more than one topic. •The things people care about will shock you!
  51. 51. …AND HERE
  52. 52. AND MOST IMPORTANTLY…
  53. 53. CONTESTS Facebook
  54. 54. THE DOS & DON’TS DO •Collect entries by Comments & Likes •Collect entries by having users message you •Utilize Comments/Likes as a voting mechanism •Place contests on personal Facebook timeline •Require people to tag themselves in promotions •Use more than 20% text on your images
  55. 55. TOP 5 CONTEST TIPS 1. SET GOALS •What are you trying to achieve? Ex: likes, comments, video watches, email addresses 2. CONSIDER THE AUDIENCE •Important in determining your prize package Ex. Moms, teenagers, etc. 3. DETERMINE THE CONTEST TIME FRAME •Run daily small contests for Likes & Comments or longer timeframe for more personal information
  56. 56. CONTEST TIPS, CONT. 4. CREATE A PRIZE PACKAGE •If your prize is bigger, you can ask for more information 5. PLAN THE FUFILLMENT •Know how quickly you can deliver & make sure it’s within the expiration date
  57. 57. CONTESTS FOR INTERACTION
  58. 58. EXAMPLE
  59. 59. EXAMPLE
  60. 60. CONTESTS FOR FOOT TRAFFIC
  61. 61. ON SITE PROMOTE DEALS THAT ARE ONLY AVAILABLE
  62. 62. EXAMPLE
  63. 63. EXAMPLE
  64. 64. EXAMPLE
  65. 65. A GOOD RULE OF THUMB Create a sense of urgency •Set a deadline •Use a countdown •Make it holiday-specific
  66. 66. VS.
  67. 67. CONTESTS FOR SHARING/LIKES
  68. 68. EXAMPLE
  69. 69. FUN POSTS
  70. 70. EXAMPLE
  71. 71. FUN POSTS
  72. 72. EXAMPLE
  73. 73. PRIZE IDEAS •Gate admission tickets •Unlimited ride wristbands •Season passes •Experiences/meet and greets •Behind the scenes tours (on a golf cart!) •T-shirts and/or other promotional items •Giveaways from sponsors NOTE: We’ve found that 70—80% claim prizes.
  74. 74. CONTESTS FOR MORE DATA
  75. 75. IFRAME IN TO FB
  76. 76. THE BIG CONTEST
  77. 77. USE FOR EMAIL COLLECTION
  78. 78. SMALLER CONTESTS Two posts: 1.Announce contest 2.Announce winners
  79. 79. EXAMPLE
  80. 80. BIGGER CONTESTS Four posts: 1.Announce that you’re going to have a contest “4 MORE DAYS! We'll be giving away 1 sheet of 24 carnival tickets to 5 lucky people later today! #FinalCountdown” 2.Announce contest 3.Announce that you’re going to announce the winners “We just drew the name of the first winner of the ULTIMATE FAIR EXPERIENCE! Are you ready to know who it is?” 4.Announce winners a.If more than 10 winners, announce in groups of 5
  81. 81. NEW Advice for a World
  82. 82. “NEW” ADVICE Mimic what you see on the platform. Content is King, but context is even more important. Don’t interrupt or be intrusive. Talk about what they’re talking about. Example: My late talking son.
  83. 83. “NEW” ADVICE Share “jabs,” non-direct to your offering. Aim to hit an emotion so hard that the customer wants to share it, because it will say as much about them as your festival. Example: Remember when you were little and asked for ice cream. What happened?
  84. 84. “NEW” ADVICE Be a real person, like a friend. Share: • Entertainment to help them escape • Useful information they can utilize
  85. 85. “NEW” ADVICE Leverage pop culture •Show customers you love the music, shows, etc. they do •BE READY when something happens you can leverage •Examples: Ponchos, Harlem Shake, Oreos, Sound of Music
  86. 86. NERDY Now, for a Party Trick.
  87. 87. IMAGES are so important.
  88. 88. EVER TAKEN 10% of photos Were taken in the last 12 months.
  89. 89. POSTS WITH PHOTOS The engagement rate of Facebook is so much greater than without.
  90. 90. IMAGES are hard.
  91. 91. LET CANVA WORK FOR YOU
  92. 92. REMEMBER THE 20% RULE
  93. 93. FACEBOOK IMAGE GRID TOOL If text covers more than 20% of your photo, Facebook won’t let you advertise it! https://www.facebook.com/ads/tools/text_overlay
  94. 94. TIMELY Be
  95. 95. FACEBOOK COVER PHOTOS
  96. 96. REUSE FOR EMAIL
  97. 97. FACEBOOK + YOU
  98. 98. Don’t forget to drop off your business cards for slides.
  99. 99. FREE ONLINE MARKETING TIPS Website www.saffireevents.com The Amplifier www.saffireevents.com/podcast Facebook Saffire Events Twitter @SaffireEvents Instagram saffireevents Pinterest saffireevents YouTube saffirestudio Questions?

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