5. Fredrick Herzberg a psychologist proposed Two-factor theory or the Motivator-
Hygiene theory in 1959. According to Herzberg, there are some job factors that result
in satisfaction while there are other job factors that prevent dissatisfaction.
Herzberg suggested a tow-step approach to understanding employee motivation and
satisfaction. These are categorized as ‘ Motivators’ and ‘ Hygiene’ or also known as
6. Herzberg’s Two-Factor Theory
Hygiene Factor - work condition related to
dissatisfaction caused by discomfort or pain
contributes to employee’s feeling not dissatisfied
contributes to absence of complaints
Motivation Factor - work condition related to
the satisfaction of the need for psychological
leads to superior performance & effort
30. Criticism ::
There are some criticisms of Herzberg’s theory.There are some criticisms of Herzberg’s theory.
The criticsms of the theory include the following-The criticsms of the theory include the following-
1. The procedure that Herzberg used is limited by its1. The procedure that Herzberg used is limited by its
methodology. why things are going well, people tend tomethodology. why things are going well, people tend to
take credit themselves.take credit themselves.
2.No overall measure of satisfaction was utilized. A2.No overall measure of satisfaction was utilized. A
person may dislike part of a job yet still think the job isperson may dislike part of a job yet still think the job is
acceptable overall.acceptable overall.
3.Herzberg assumed a relationship between satisfaction3.Herzberg assumed a relationship between satisfaction
and productivity, but the research methodology he usedand productivity, but the research methodology he used
looked only at satisfaction and not at productivity.looked only at satisfaction and not at productivity.
31. End of presentation . . . !!
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