14. Speech Acts “ Speech acts are language rituals that build trust between colleagues and customers, word practices that open your eyes to new possibilities” Fernando Flores
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17. Basic Work Cycle Client Performer Preparation Negotiation Acceptance Execution Conditions of Satisfaction, time Request or Offer Agreement (2 mutual promises) Declaration of Fulfilment Declaration of Satisfaction
18. Preparation Client Performer Preparation Negotiation Acceptance Execution Conditions of Satisfaction, time Request or Offer Agreement (2 mutual promises) Declaration of Fulfilment Declaration of Satisfaction
19. Negociación Client Performer Preparation Negotiation Acceptance Execution Conditions of Satisfaction, time Request or Offer Agreement (2 mutual promises) Declaration of Fulfilment Declaration of Satisfaction
20. Execution Client Performer Preparation Negotiation Acceptance Execution Conditions of Satisfaction, time Request or Offer Agreement (2 mutual promises) Declaration of Fulfilment Declaration of Satisfaction
21. Basic Action Work Flow (Strategic Conversation for Action) Client Performer Preparation Negotiation Acceptance Execution Conditions of Satisfaction, time Request or Offer Agreement (2 mutual promises) Declaration of Fulfilment Declaration of Satisfaction