Personal Information
Organização/Local de trabalho
Greater Philadelphia Area United States
Cargo
Chief Customer Officer
Setor
Government / Military
Sobre
Rosetta Carrington Lue is a dynamic leader in the fields of Customer Experience, Contact Center Operations and Community Engagement management in both public and private sectors.
Rosetta’s expertise has been cited in numerous publications, including Customer Experience 3.0 by John Goodman and Future of Digital Services - 5 Trends Transforming Government by GovLoop Magazine. She is co-authoring a book with International City/County Management titled “Creating a Welcoming and Connected City: The Philadelphia Story”.
In 2008, Rosetta was appointed by Mayor Michael A. Nutter to serve as the City of Philadelphia’s 311 Contact Center Director. Philly311 provides citizens with a single
Marcadores
311
customer experience
government call center
customer service
call center
city of philadelphia
government
rosetta carrington lue
rosetta lue
philly311
innovation
richard negrin
technology
social media
michael nutter
crm
local government
311 government council city of philadelphia rosett
contact center
customer satisfaction
public sector
project management
innovaciã³n
myva311
community engagement
resume
leadership
michael a nutter
chief customer officer
icma
michael nutter rich negrin camille barnett custome
str
customer relationship management
strategic planning
customer
mobile app
performance management
phillystat
@philly311
citizen engagement
strategy
centers
data
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