I'm presenting the IBM CIO 2010 Outlook at IBM iForum, Zurich (26th November 2007). I can't take the credit for writing it; Dave Newbold did the hard work on this one.

1. 2010 CIO Outlook Roo Reynolds (with thanks to Dave Newbold)

3. “ The 2010 CIO Outlook is a point of view on future IBM business transformation and a roadmap for IBM’s CIO organization” 2010 trends and impact Current opportunity gaps Enterprise 2.0 Employee scenario Inhibitors Indicators CIO Outlook

7. Integration foundation : Services Oriented Architecture “ You will waste your investment in SOA unless you have enterprise information that SOA can exploit ." Gartner Research, 2005 SOA builds a foundation of application and data services that permit business agility and encourage the reuse and ‘remixing’ of components Service Flow Data Existing Applications New Service Logic B2B Interactions Portal Service SOA/REST Service Request Strategy Tactics Execution Business Administration Finance Administration Supply Chain & Distribution Store/Channel Operations Manage Customers Merchandising Transformation View Planning LOB Planning Procurement Financial Planning Finance Treasury Back Office Accounting SCM Transportation Inventory Store Services Perf. Mgt. MI Process Design Alliances Market Mgt. Real Estate IT HR Distribution Logistics Distribution Ops. Supply/ Demand Customer Sat. Space Mgt. Product Directory Vendor Mgt. Item Mgt. Customer Directory Order Mgt. Store Mgt. Inventory Channels CRM Customer Accts. Store/Channel Strategy Labor Promotions IPT Insights Vendors Store Design Legal/Reg 1. 2. 3.

9. Community: how it works outside the firewall

16. Exploiting tagging

17. Exploiting tagging

18. Exploiting tagging

22. 2003 2004 2005 2006 2007 2008 2009 2010 Leading indicators TAP Early Adopter Membership (‘000s) 200 175 150 125 100 75 50 25 Unique tags created (cumulative 000’s) 70 60 50 40 30 20 10 Early adopter program and component catalogs Enterprise tagging server Collaborative innovation environment ValuesJam : employees co-create IBM corporate values Dynamic workplace Open security Business Process visualizations on desktop Very low cost storage Web identity and reputation

23. … or with a billion-person workforce?