Robert Lamb

Melbourne, Australia, Vic Australia

Principal at Process Management International [Australia]

I have been operating as an independent consultant and management trainer since 1995, primarily using a Deming based process improvement approach that has evolved over time to cover various related fields including quality management, TQM, systems thinking, six sigma, lean, business process management, and organisational design and governance. Process Management International (PMI) was founded in the USA in 1984 by associates of W. Edwards Deming who developed a set of world class methodologies and training materials to help organisations put Deming's teachings into practice. I acquired the Australasian rights to PMI materials in 1995. Since then I have been using PMI's methodology and c...