Discourse on the development, management and coordination of a combination of complex global and local factors work together to ensure a fast growing yet sustainable high technology sector, while moving the Malaysian industry up the outsourcing value chain. Market makers, industry players and outsourcing professionals will obtain useful insights into long-term strategic technology and economic planning as well as tactical measures used for growth, competitiveness and innovation. Key stakeholders can take advantage of this knowledge and create a win-win situation

1. “ Developing and Transforming an Outsourcing Industry” Rob Cayzer , Director – Business and Market Development MDeC Malaysia www.IAOP.org The 2010 Outsourcing World Summit ® Disney’s Yacht & Beach Club Convention Center● Lake Buena Vista, Florida February 15-17, 2010

2. The 2009 Outsourcing World Summit ® Rob Cayzer Director – Business and Market Development, MDeC Malaysia Rob Cayzer is Director of Business and Market Development for MDeC, chartered to help MSC Malaysia companies capture market share, attract investments and ventures in high-technology and digital content. He is also founder of MSC Malaysia’s Shared Services and Outsourcing initiative and steered it to establish Malaysia as a leading global hub. Rob has been in the technology industry since 1987, holding senior posts in IT, outsourcing, software development, consulting, marketing and sales. He developed a global business network since his arrival in Malaysia in 1997 and gained capability in economic development involving areas such as policy and incentive development, public / private partnerships, international relations. Rob is also a writer in a few publications. Originally from Brisbane, Australia he has a degree in Information Technology from University of Queensland and is a member of Malaysian Institute of Management, Australian Computer Society and IEEE. Rob is married with four children. Copyright © 2010 IAOP. All Rights Reserved.

3. Copyright © 2009 IAOP. All Rights Reserved. TRACK FOUR: THE MANAGEMENT PROFESSION OF OUTSOURCING: BECOMING A STRATEGIC BUSINESS PARTNER “ Developing and Transforming an Outsourcing Industry” Rob Cayzer, Director – Business and Market Development, MDeC Malaysia Discourse on the development, management and coordination of a combination of complex global and local factors work together to ensure a fast growing yet sustainable high technology sector, while moving the Malaysian industry up the outsourcing value chain. Market makers, industry players and outsourcing professionals will obtain useful insights into long-term strategic technology and economic planning as well as tactical measures used for growth, competitiveness and innovation. Key stakeholders can take advantage of this knowledge and create a win-win situation. Copyright © 2010 IAOP. All Rights Reserved.

10. Context: Development of Global Outsourcing Industry Wealth Equitisation in Action 1980: General Electric had 405,000 employees, $22.5 bil revenues. Most employees were based in USA. Approx. figures last year World USA RoW India South East Asia Revenue ($ bil) 182.5 85.3 97.2 2.6 4.0 Jobs 323,000 152,000 171,000 12,000 10,000 ($)/Employee 565,015 561,184 568,421 216,667 400,000

20. Industry Development: Example of Specialised Township

25. Industry Development: Economics in Action Making It Happen

35. Thanks. Questions? [email_address] [email_address] fb, LinkedIn, Skype: Rob Cayzer