1. Resume Presentation of
Raju kumar
IT Consultant
Mobile Phone: 8579916779
E-mail: raju_kumar@msn.com
Address
Raju Kumar President
138 Summer St, Digitek Computer
Somerville, MA 02143.
Cell. Phone: 857-991-6779
www.DigitekComputer.com
E-mail: raju_kumar@msn.com
OBJECTIVE
I am very confident to work with latest Mac 10.6 and Windows
7,XP, Vista OS, Windows Server 2003,2008, windows exchange
server 2007 . Blackberry, iPhone , iPod , and expert to remove
latest Malware, Anti Virus, Adware Software.

2. WORK EXPERIENCE
IT Consultant
JPMorgan Chase, Boston,MA
• Operate as service point-of-contact for help-desk, helping to diagnose,
troubleshoot, and resolve problem everyday face to face and via remote
support using www.gotoassist.com
• Working with Mac 10.6, Windows 7, Windows Exchange Server 2007,
Windows Server 2008.
• Expert in Configuration and Service Maintenance Kit installation for HP
LaserJet Printer 9000 Series.
• HP LaserJet M4345X MFP, HP LaserJet P2015dn, HP LaserJet P2015dn, HP
LaserJet 9050 MFP and much more.
• Expert in installing, upgrading Mac book, iMac, Desktop, Laptop, iPhone ,
Blackberry and software and component.
• Provide daily technical support for e-mail, network, connectivity,
telecommunications, peripheral equipment, and system maintenance. Set up
computers and install software.
• Good knowledge of work ticketing system for everyday tech work using HP ITS
Support Services.
• Working with JP Morgan Chase Multi Location Desktop and Laptop and Mac,
Mac Snow Leopard OS 10.6,Windows 7, XP,Vista, Windows Exchange Server,
Windows Server 2008 and Bloomberg System.

3. WORK EXPERIENCE
IT Technician
Boston College, MA www.bc.edu
Date : March - April 2010.
• Operate as service point-of-contact for help-desk, helping to
diagnose, troubleshoot, and resolve problem everyday face to
face and via remote support using www.gotoassist.com
• Working with Mac 10.6,Windows 7,Windows Server 2008,
Windows Exchange Server 2007,
• Expert in Configuration, installing Blackberry, iPhone .
• Expert in installing, upgrading Mac book, iMac, Desktop, Laptop
software and component.
• Provide daily technical support for e-mail, network, connectivity,
telecommunications, peripheral equipment, and system
maintenance. Set up computers and install software.
• Good knowledge of ticketing system for everyday tech work
using HP ITS Support Services.
• Worked with 4500 Desktop and Laptop and Mac. Mac Snow
Leopard OS 10.6, Windows 7,XP,Vista, Windows Exchange
Server 2007 for BC Administration and Faculty.

4. WORK EXPERIENCE
Desktop Technician
January 2004 – April 2010.
Dynamic Computer Inc, Medford, MA
• Operate as service point-of-contact for help-desk, helping to diagnose,
troubleshoot, and resolve problem everyday.
• Assisted in programming operating system from Windows 2000 to XP for
12 workstations.
• Provide daily technical support for e-mail, network, connectivity,
telecommunications, peripheral equipment, and system maintenance. Set
up computers and install software.
Lab Technician
January 2000 - January 2004
Pioneer System Inc, Malden, MA
• Tutored students in various operating systems and software applications
to enhance basic understanding of computer usage.
• Served as mentor in computer labs, training students on individual basis.
• Provided emergency technical support for early-morning shift.
• Helped install 15 new PC and Mac computers for lab.
• Initiated log for charting computer usage, including instituting "problems
and resolution" database which assisted lab in analyzing student needs.