Social Intranets for Smarter Enterprise Collaboration

Rivet Logic Corporation
114100 Isaac Newton Square N.
Suite 210
Reston, VA 20191
Ph: 703.955.3480 Fax: 703.234.7711 RIVETING DIGITAL EXPERIENCES
Social Intranets for Smarter
Enterprise Collaboration
KMWorld Conference
November 5, 2014
Presented by:
Mike Vertal
CEO, Rivet Logic

Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES2

In Theory, Intranets Deliver in Real Time

HR: Publish a new policy

Marketing: Find an

expert on new tech

Sales: Get help on a

new presentation


In Reality, Most Intranets Don’t Deliver

Old Documents, Not Latest

Static Content, Not Conversations

Directories, Not Proﬁles

Desktop, Not Mobile

Company News, Not Relevant


Intranet Survey of 650 Organizations*
*From:“State of the Social Intranet”, Prescient Digital Media

• 81% - Have had an intranet more than five years
• 71% - Have at least one social business tool
• 74% - Rate their social + intranet tools as NOT GOOD

Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES
Social Intranet Features
5

Social Intranet = Social + Intranet

6


Strategy and Tools

•  Employee Experience Maturity Model
•  Assess Current State based on Employee
Behaviors
•  Establish New Targets based on Corporate
Strategy
A Social Intranet Strategy

8

Employee Experience
Maturity Model
9

Assess Current State:
Based on Actual Behaviors
10

Content Maturity
• High
•  Employees own all content
(producers and consumers)
•  All media types
•  Multi-channel (content is
separate from presentation)
•  Easily accessible by search
and faceted navigation
•  Social commentary
•  Personalized to individuals/
teams/departments
11

• Low
•  Top-down, one way
communication
•  Documents and textual
information predominates
•  Ad hoc repositories
(including unapproved
systems)
•  No indexing, tracking,
searchability of content

Collaboration Maturity
• High
•  Easy collaboration, inside
and outside the organization
•  Collaborative spaces
•  Comprehensive user profile
information
•  Social content weaved
throughout
•  Easy to share and subscribe
•  A variety of social tools used
12

• Low
•  Email and shared drives
are the main tools
•  Incomplete people
directory
•  No way to follow people/
teams
•  No way to comment/rate
content
•  Ad hoc tools (or
unapproved tools) used

Integration Maturity
• High
•  Single sign-on across all
apps used
•  Comprehensive user profiles
(formal id, social id)
•  Enterprise apps used from
intranet / portal
•  Capabilities and interactions
exposed as services
•  Standards-based, open
architecture platforms
13

• Low
•  Standalone apps
•  Separate logins
•  Silo’d repositories of
content, data, people
•  Employees can’t
customize dashboards to
meet their specific needs
•  Proprietary, closed
systems

Process Maturity
• High
•  Monitored and managed
by workflow
•  Processes embedded in
intranet/apps
•  Seamless workflow
across apps
•  Analytics used to
optimize processes
14

• Low
•  Processes are
documented, but may
be incomplete
•  Ad hoc, manual
processes
•  Desktop access only

A “High” Rating On Every
Dimension is Not Required.
Or Even Desired.

15

Nirvana?
16

“Strategy 101 is about choices: You can’t
be all things to all people”
-- Michael Porter
17

Using the Maturity Model
• Choose Targets based on Corporate Strategy
• Innovation: High on Collaboration and Content,
Lower on Structure
• Cost Leader: High on Integration and Process,
Lower on Collaboration
• One Voice: High on Collaboration and Structure,
Lower on Content
18

Choose Your Targets
19

Choose the Right Tool

20


Liferay


Some Liferay Customers


Liferay: More than a Portal
• Collaboration Platform
• Content Management System
• Integration Platform
• Social Platform
• Web & Mobile Application Platform

“However beautiful the strategy, you
should occasionally look at the results”
-- Winston Churchill
25


Case Study
Adapted from “A Walk Around The Block: How Sargento Uses Liferay to Create a Community of Stakeholders”.
Complete download here: https://www.liferay.com/web/northamerica2013/recap?session_27546866

Sargento Foods, Inc.
• $1 billion annual sales
• #1 selling brand of retail sliced natural cheese in U.S.
• Three sales divisions
•  Consumer Products
•  Food Ingredients
•  Food Service
•  Over 1,600 employees
•  Four Wisconsin locations
27

Social Intranet Key Objectives
•  Corporate Communication
•  Employee Social Collaboration
•  Access to Enterprise Document Repository
•  Information on Products, Customers, KPIs, etc.
•  Secure access from anywhere and any device
28

Before
• Multiple Separate
Search Functions
• IT re-deployments
required to add channels
• Lacked embedded video
features

After
• Simplified Search
•  Configurable
Asset Publisher
(no IT required)
•  Embeddable
video
•  Dynamic experience
driven by categories

Sargento: Results
• Increased Employee Engagement
• Reduced Email
• Anytime, Anywhere Access (mobile)
• Better Employee Services
•  Online Access to HR documents and forms
•  Online Benefits Enrollment
•  Online access to personal HR information
•  Reduced time required by HR to meet employee needs
31

Social Intranet
Features
Summary

32

•  Social Intranets are Driving Success
•  Follow Best Practices
•  Align with Organization’s Strategy
•  Pick Your Tools Wisely


Learn More…
liferay.com
rivetlogic.com

Social Intranets for Smarter Enterprise Collaboration

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