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Tim day ceo presentation - sda

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Tim day ceo presentation - sda

  1. 1. TIM Brasil Day in NY Nov 13, 2017 Chief Executive Officer Stefano De Angelis
  2. 2. TIM DAY in NY 2017 CEO – Stefano De Angelis TIM Brasil – Pillars of TIM turnaround Mobile Offer based on Customer Segmentation (Advanced Analytics and Big Data) to maximize ARPU Attack Residential UBB market through FTTH/WTTX Push on 3/4P Convergent Offer in selected regions taking benefit of our Zero Legacy approach 3 Infrastructure 4 Offer 3 Efficiency 5 Customer Experience Accelerate 4G expansion in 700MHz to reaffirm UBB Leadership in coverage and quality Push Fiber rollout to sustain E2E CEx in Data and support Residential UBB coverage expansion Use Big Data and CEx driven approach to drive Network Capex 4 Culture 1 Digitalization 2 Continue to focus on recurring Efficiency in Industrial Cash Cost (zero base approach, strategic sourcing, make vs buy) Disruptive Efficiencies from Digital Transformation 5 Accelerate Digital Capabilities deployment in both commercial and administrative IT systems Increase Digitalization of Customer”s Interactions along the entire lifecycle to improve CEx and allow disruptive efficiencies 2 Accountability and “Sense of Ownership” as part of a deep cultural transformation 1 Redesign the Customer Experience of our clients to become the Best TLC Provider leveraging our Leadership position as an Ultra-Broadband player and our Smart Offer proposition 2
  3. 3. TIM DAY in NY 2017 CEO – Stefano De Angelis TIM Brasil – Pillars of TIM turnaround Shift internal Culture from “Excusability” to Accountability, redesign Platforms and Processes from analogue to Digital to allow a full Digital Transformation. Infrastructure 4 Offer 3 Efficiency 5 Customer Experience Culture 1 Digitalization 2 Redesign the Customer Experience of our clients to become the Best TLC Provider leveraging our Leadership position as an Ultra-Broadband player and our Smart Offer proposition 3
  4. 4. TIM DAY in NY 2017 CEO – Stefano De Angelis 4

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