Richard Davies

Leeds, United Kingdom United Kingdom

Supporting Teams | How to Engage, Align and Deliver.

Apparel / Fashion

As business leaders, we know that engagement is so important with our teams since this drives customer experience, fosters loyalty and maximises sales. However, ensuring our team is engaged can be hard – especially when we’re not there. And I should know. For the last 20 years, I have run virtual teams, first for Kellogg’s and then for Shell. During this time, I was responsible for the training and development of 500,000+ employees dispersed across 43,000 petrol stations in 62 countries involving multiple time zones. All from my home office above my garage in the north of England. Despite the obvious geographic limitations, the biggest challenge I faced was being able check-in regular...