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Managing multiple service and support contracts is a significant business
Agreements often expire unnoticed, leaving vital infrastructure at risk.
Automatic renewals mean your business may be paying for support on
retired equipment, or missing hardware that has recently being added into
Long-term contracts can be frustrating and inflexible
Multiple renewal dates for all your separate service agreements can be
difficult to track, monitor and control.
Richardson Eyres provide support contract management for our customers,
proactively managing your contract renewals and determining a contract end
date, so that you don’t have to track and maintain the support for your
hardware and software on a case by case basis.
Our Support Contract Management
Richardson Eyres provides a comprehensive support contract management
service. With our close knit relationship with HP as well as 20+ years
experience we can offer a number of exceptional advantages to our support
With a Richardson Eyres Support Contract you can:
Safeguard your infrastructure - with a full review of your existing
agreements, proactive support contract management and service levels that
flex to match your needs.
Save valuable time - with a single renewal date for all your maintenance
contracts and a single point of contact any time you need to make changes.
Spend less - by consolidating all of your support and only paying for what
you need. Our support contract management is provided without additional
Why choose Richardson Eyres?
Working relationship with HP for over 10 years
Knowledge and expertise in providing HP solutions and
ongoing management of HP Contracts for hardware and
Accreditations, including one of only 8 ‘PartnerONE’
Service experts in the UK.
Why choose HP?
All HP hardware and software is supported by HP
All HP engineers are trained and accredited to the highest level
Access firmware, software updates and HP management tools
Single point of contact – all managed in one place ensuring issue
resolution is owned and managed
65,000 expert services professionals
16 dedicated customer support centres delivering
24x7x365 problem solving,
5,000 expert account service managers
12,000 certified ITIL professionals
Ability to Support 3rd Party Hardware
Your Support Services – What You Get
Free Site audits available
Pro-Active Contract Management
Add & remove Hardware & Software as required
Co-termination of contracts
Specify service levels per item, change as required
Flexible payment options
Option to co-term multivendor support (allowing a single
renewal date across vendors)
Where to find us / Stay up to date
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