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Richardson Eyres - Support Contract Management

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Richardson Eyres - Support Contract Management

  1. 1. Support Contract Management Richardson Eyres
  2. 2. Business Challenges Managing multiple service and support contracts is a significant business challenge. Agreements often expire unnoticed, leaving vital infrastructure at risk. Automatic renewals mean your business may be paying for support on retired equipment, or missing hardware that has recently being added into the environment. Long-term contracts can be frustrating and inflexible Multiple renewal dates for all your separate service agreements can be difficult to track, monitor and control. Richardson Eyres provide support contract management for our customers, proactively managing your contract renewals and determining a contract end date, so that you don’t have to track and maintain the support for your hardware and software on a case by case basis.
  3. 3. Our Support Contract Management Richardson Eyres provides a comprehensive support contract management service. With our close knit relationship with HP as well as 20+ years experience we can offer a number of exceptional advantages to our support packages. With a Richardson Eyres Support Contract you can: Safeguard your infrastructure - with a full review of your existing agreements, proactive support contract management and service levels that flex to match your needs. Save valuable time - with a single renewal date for all your maintenance contracts and a single point of contact any time you need to make changes. Spend less - by consolidating all of your support and only paying for what you need. Our support contract management is provided without additional costs*.
  4. 4. Why choose Richardson Eyres? Working relationship with HP for over 10 years Knowledge and expertise in providing HP solutions and ongoing management of HP Contracts for hardware and software Accreditations, including one of only 8 ‘PartnerONE’ Service experts in the UK.
  5. 5. Why choose HP? All HP hardware and software is supported by HP All HP engineers are trained and accredited to the highest level Access firmware, software updates and HP management tools Single point of contact – all managed in one place ensuring issue resolution is owned and managed 65,000 expert services professionals 160 countries 16 dedicated customer support centres delivering 24x7x365 problem solving, 5,000 expert account service managers 12,000 certified ITIL professionals Ability to Support 3rd Party Hardware
  6. 6. Your Support Services – What You Get Free Site audits available Pro-Active Contract Management Add & remove Hardware & Software as required Co-termination of contracts Specify service levels per item, change as required Flexible payment options Persistent Discount Option to co-term multivendor support (allowing a single renewal date across vendors)
  7. 7. Where to find us / Stay up to date facebook.com/richardsoneyres youtube.com/richardsoneyrestv twitter.com/@richardsoneyres twitter.com/@re_cloud slideshare.net/richardsoneyres linkedin.com/company/ Richardson Eyres w: richardsoneyres.co.uk e: sales@richardsoneyres.co.uk t:01494 792002 w: re-cloud.net e: sales@re-cloud.net pinterest.com/richardsoneyres/ richardson eyres/google+