SharePoint in the Cloud - ILTA 2011 - APP2
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SharePoint in the Cloud - ILTA 2011 - APP2
- 1. SharePoint in the Cloud Evaluating Impact, Pros and Cons Presented By: Richard Harbridge #ILTA11 #APP2 @RHarbridge #APP2 @RHarbridge
- 2. Who am I? #APP2 @RHarbridge
- 3. The goal is success #APP2 @RHarbridge
- 4. SharePoint is huge #APP2 @RHarbridge
- 5. With many moving parts #APP2 @RHarbridge
- 6. How do we build the best solution? #APP2 @RHarbridge
- 7. …and where does the cloud help? #APP2 @RHarbridge
- 8. Our Goal Today… From Here To Here #APP2 @RHarbridge
- 11. What Will We Cover Today? • Why is SharePoint in the Cloud? • What is SharePoint in the Cloud? • What is Office 365? • Concerns in the Cloud? • Evaluating Cloud Providers • Bonus: Resources! #APP2 @RHarbridge
- 12. Why is SharePoint in the Cloud? #APP2 @RHarbridge
- 13. More Customizations Important Concepts Software as a Service (SaaS) Less Complexity Platform as a Service (PaaS) Infrastructure as a Service (IaaS) #APP2 @RHarbridge
- 14. Cloud is for everyone! #APP2 @RHarbridge
- 15. But not for everything! Test/Dev Email Archiving ERP #APP2 @RHarbridge
- 16. Evolution? #APP2 @RHarbridge Elasticity is not cloud computing…
- 17. Evolution? #APP2 @RHarbridge Elasticity is not cloud computing…
- 18. Evolution? #APP2 @RHarbridge Elasticity is not cloud computing…
- 19. Minimal Entry Cost #APP2 @RHarbridge
- 20. Pay Per Use #APP2 @RHarbridge
- 21. Shift From CAPEX to OPEX #APP2 @RHarbridge
- 22. Providers Leverage Scale for Discounts #APP2 @RHarbridge
- 23. Transparency & Predictability #APP2 @RHarbridge
- 24. Improved Business Agility #APP2 @RHarbridge
- 25. The Outcome Cloud enables on-demand computing resources to be rapidly provisioned with minimal management effort or interaction. #APP2 @RHarbridge
- 26. What to watch out for… While cloud is for everyone, it is not for everything (until solutions, usage and standards mature). #APP2 @RHarbridge
- 27. What is SharePoint in the Cloud? #APP2 @RHarbridge
- 28. What is SharePoint in the Cloud? #APP2 @RHarbridge
- 29. SharePoint Cloud Models Trusted Un-trusted All-in Hybrid Hybrid Collaboration Scenarios SharePoint 2010 Exchange 2010 Doc Management Exchange 2010 MySites Lync 2010 Lync 2010 Extranet Extranet Demo/Dev/Test/Prod Demo/Dev/Test/Prod Demo/Dev/Test External Identity External Identity Single Sign On (ADFS) Provider Provider Dedicated/Shared #APP2 @RHarbridge Dedicated/Shared Dedicated/Shared
- 30. Stuff we manage in our SharePoint Containment Hierarchy Dedicated SharePoint cloud. Farm Servers Services Stuff we manage in our Web Applications Shared SharePoint cloud. Databases Site Collections Sites Libraries and Lists Folders and Document Sets #APP2 @RHarbridge Documents, Items and Pages
- 31. SharePoint Extranet On Premise Hosted Externally Hosted Environment Environment You Manage Firewall They Manage Firewall Exceptions/Access to Exceptions (most cases fully Environment public facing)/Access to Environment. You provision a new identity They provision an identity store. You manage two store. You still may manage identity stores. aspects of it based on business need. You support the environment They typically support the infrastructure. environment infrastructure. You plan for and invest in You pay for what you use sizable up front costs installing under their planned structures and configuring the (typically OPEX vs CAPEX). environment. #APP2 @RHarbridge
- 32. Amazon and SharePoint #APP2 @RHarbridge
- 34. Getting Office 365 (or BPOS) Dedicated Evaluation Criteria • Are you a law firm? • Do you have less than 5000 people? Not for you. #APP2 @RHarbridge
- 35. But You Still Want Dedicated? • SPLA (Server Provider License Agreement) – Means hosting companies can offer competitive ‘dedicated’ hosting scenarios at lower costs. This is for you. #APP2 @RHarbridge
- 36. What is Office 365? (Standard/Shared Hosting) #APP2 @RHarbridge
- 37. Office 365 Marketing? #APP2 @RHarbridge
- 41. What does moving to Office365 mean? • Single Architecture • Initial deploy is still required to migrate data to Office 365 • AD clean up and network upgrade is often required • Balance between continuous innovations and minimize change • Customer controls IT policies but not feature availability • Understand your internal security and privacy requirements #APP2 @RHarbridge
- 42. Office 365 Feature Parity #APP2 @RHarbridge
- 43. More Stuff Missing? • Project Server • Power Pivot • Secure Store Service • Full Trust Solutions • Not all Sandbox Solutions work? * * Maurice Prather - #APP2 @RHarbridge http://www.bluedoglimited.com/SharePointThoughts/ViewPost.aspx?ID=331
- 44. Office365 Development Extensibility • #APP2 @RHarbridge • MSDN SharePoint Online Resource Center * OOTB = Out of the box
- 46. The Pathway to the Cloud On-Premises Coexistence Cloud Service Single sign-on experience online and on premises With identity federation and directory synchronization Hybrids • Trusted (ADFS) • Untrusted (Two Identities) Complete control and ownership of Migrate some capabilities to SharePoint Online Microsoft will regularly deliver new features hardware, maintenance, resources, an and access both on premises and online sites and capabilities to SharePoint Online d administration with the same domain credentials #APP2 @RHarbridge
- 47. Hybrid Co-Existence • • • • • • • • • • • • • • • #APP2 @RHarbridge
- 48. Assessing requirements pre-move #APP2 @RHarbridge
- 50. Licensing Summary Name Price (Per User/Month) Details P – Professional $6.00 Exchange, Lync, SharePoint, Office Web and Small Biz Apps E1 – Enterprise $8.00 P = Limited toLync, SharePoint 50 users. Exchange, less than E2 – Enterprise $14.00 E1 + Office Web Apps E3 – Enterprise $20.00 E2 + Office Pro Plus, BCS, Excel Services, InfoPath Services, Visio Services, & Access Services E4 – Enterprise $22.00 E3 + Voice Capabilities (VOIP Stuff) K1 – Kiosk Worker $4.00 Exchange, SharePoint, Office Web Apps (View Only) K2 – Kiosk Worker $8.00 Exchange, SharePoint, Office Web Apps E/K - You can split your users (for cost savings). #APP2 @RHarbridge
- 51. Choosing Enterprise #APP2 @RHarbridge Only Enterprise has SSL (Both have it on sign in process.)
- 52. Quick Example 100 Users… Business Wants… • SharePoint 2010 Enterprise E3 - $20 per user per month… • Lync 2010 • Exchange 2010 $24,000.00 per year… • Office 2010 Professional Office 365 E3 Over 3 Years On Premises On Prem Costs: Year 1 $24,000.00 Year 1 $88,708.00 • $3,500.00 in Services (Installation/Config) Year 2 $24,000.00 Year 2 $0.00 • $6,000.00 - Two Servers Year 3 $24,000.00 Year 3 $0.00 • $79,208.00 – Licensing Total $72,000.00 Total $88,708.00 Quick Total: $88,708.00 At +4 years = more expensive. Big investment? Consistent cost? More features/flexibility. #APP2 @RHarbridge *This is meant as only a simplified example scenario
- 53. What About SharePoint Standalone? Office 365 offers two Standalone plans for SharePoint. $4.00 $8.00 SP Online P1 Over 3 Years SP Standard On Premises On Prem Costs: Year 1 $4,800.00 Year 1 $30,849.00 • $2,000.00 in Services • $6,000.00 - Two Servers Year 2 $4,800.00 Year 2 $0.00 • $22,849.00 – Max Licensing Year 3 $4,800.00 Year 3 $0.00 Total $14,400.00 #APP2 @RHarbridge Total $30,849.00 100 Users… *This is meant as only a simplified example scenario
- 54. External Users Subscription Licenses SharePoint Online Partner Access License The first 50 PAL licenses are free. After the next major update to Office 365 there will most likely be a cost available as a paid add-on. Currently Microsoft doesn't enforce this limit and allows up to 1000 external users per Office 365 installation. SP Online Over 3 Years SP On Premises On Prem Costs: Year 1 $0,000.00 Year 1 $10,500.00 • 100 External Users… • 1 WS Ext Conn at $1000.00 Year 2 $0,000.00 Year 2 $0.00 • 100 CALs at $95.00 Year 3 $0,000.00 Year 3 $0.00 OR Total $0,000.00 Total $10,500.00 • 1 FIS License at $11,793.00 #APP2 @RHarbridge *This is meant as only a simplified example scenario
- 55. Understand Additional Costs Once you use this up… #APP2 @RHarbridge
- 56. SharePoint and the Cloud Case Studies Microsoft has 75 Legal Services Case Studies… Law Firm in Romania Cuts Costs by 60 Per Cent with Cloud-Based Messaging Solution Small Law Firm Improves Client Service and Saves $3,200 Annually with Hosted Services #APP2 @RHarbridge Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services
- 57. The Outcome We barely scratched the surface with SharePoint in the Cloud but have already seen many ‘trade off’ decision points we should be aware of. #APP2 @RHarbridge
- 58. What to watch out for… Without careful planning cloud providers can cause considerable cost due to new challenges such as migration and identity federation. #APP2 @RHarbridge
- 59. Concerns In The Cloud #APP2 @RHarbridge
- 60. BPOS to Office 365? Microsoft is responsible for any changes that happen in its 1. Customers will not have to migratedata; data. datacenters. Customers will not have to migrate any any however, customers will be responsible for making sure that 2. client software is have SharePoint 2010 their You need to compliant with the system requirements. See Office 365 system requirements compatible client software/systems. download.microsoft.com/download/A/6/4/A6479925-C7D2- 4C4C-A21B-48BCCF8887A9/FAQ_EN_101010.docx. 3. You have to train users on the new 2010 interface. Customers will also be responsible for end-user training and configuring any new features and capabilities that will be delivered by Office 365. #APP2 @RHarbridge http://www.microsoft.com/online/transition-center.aspx
- 61. Identity Options in the Cloud #APP2 @RHarbridge
- 62. Unique Development Challenges How do you deploy a site structure to #Office365? • No PowerShell • No Console Apps • No Content Database Copy Site Templates and Migration Tools Could Work… #APP2 @RHarbridge
- 63. Search Challenges No search usage statistics? Remember! We #APP2 @RHarbridge .
- 64. Single Sign On #APP2 @RHarbridge
- 66. Security Can be an issue, but most of the time is not. The real issue is lack of standards and accountability… If it’s a bigger and more respectable hosting provider expect a better level of accountability and security planning/activity. #APP2 @RHarbridge
- 67. Security Program “We ended up with around 800 preventive, detective and corrective controls that were physical, administrative and technical. Then we took the defense-in-depth approach and put the controls throughout the stack.” #APP2 @RHarbridge - John Howie, Microsoft
- 70. Amazon Web Services Outage Amazon had it’s EC2 cluster go down for multiple days. • Not Actually Violating SLA of EC2 is 99.95% since Elastic Book Store (EBS) & Relational Database Service (RDS) were the services that were down for most of the time (and they had no SLAs). • “How easy do you make it for me to access multiple physical data centers with attendant failover and backups?” http://www.zdnet.com/blog/btl/amazons-web- services-outage-end-of-cloud-innocence/47731 #APP2 @RHarbridge
- 71. What is more reliable? #APP2 @RHarbridge
- 73. What is the Offline Story? #APP2 @RHarbridge
- 74. Service Level Agreements #APP2 @RHarbridge
- 75. Support Is Important As an example Microsoft provides 24/7 support. Google also provides 24/7 support. However Google Apps has a rule where only system critical events that affect more than 50% of users can use their phone support. Don’t forget that with all cloud based providers – you are also adding another layer between IT and the attorneys/paralegals. Example Issue: Can a law firm put a stop to a providers maintenance schedule so that #APP2 @RHarbridge finish preparing for a case without interruption? a trial team can
- 76. Termination/Suspension of Service #APP2 @RHarbridge
- 77. Representations and Warranties #APP2 @RHarbridge
- 78. Legal Considerations “For a small and medium enterprise, it is a very easy discussion between on-premise and cloud, with the exception only of a few select industries with very specific statutory and regulatory compliance obligations that might make it difficult to go to the cloud, such as a lawyers' offices where, for the purposes of client confidentiality under certain jurisdictions, they may not be able to put all of their data in the cloud," said Howie… In short… It’s not an easy discussion for law offices. ABA Commission on Ethics - http://www.americanbar.org/groups/professional_responsibility/aba_commission_o n_ethics_20_20.html http://www.americanbar.org/content/dam/aba/administrative/ethics_2020/20110629 #APP2 @RHarbridge ethics202technologyclientdevelopmentinitialresolutionsandreport.authcheckdam.pdf
- 79. Other Issues? • Since the startup costs are lower organizations can run the risk of not doing enough planning. • Migrating content can be extremely difficult depending on what options are provided by the ‘cloud provider’. #APP2 @RHarbridge
- 81. LAN vs WAN #APP2 @RHarbridge
- 82. What about Dev/Test/Prod? #APP2 @RHarbridge
- 84. The Outcome Offloading some management activities to another provider results in additional planning and consideration. #APP2 @RHarbridge
- 85. What to watch out for… Challenges and concerns are different for every cloud provider. #APP2 @RHarbridge
- 86. Evaluating Cloud Providers #APP2 @RHarbridge
- 87. Questions To Ask Security • How do I know if my cloud is secure? • Who will have access to my sensitive data? • Do I have full ownership of my data? • What type of employee / contractor screening you do, before you hire them? • How do you detect if an application is being attacked (hacked), and how is that reported to me and my employees? • How do you control administrator access to the service? • What firewalls are in place? • What anti-virus technology is in place? • Can I get virtual layer 2 networking and a stateful virtual firewall? #APP2 @RHarbridge
- 88. Questions To Ask Storage • Where will my data be stored? • Will my data be replicated to any other datacenters around the world (If yes, then which ones)? • What controls do you have in place to ensure safety for my data while it is stored in your environment? • Can you tell me where my data physically resides? • Data Center Location? • How many live copies of my data are there? • What happens to my data if I cancel my service? #APP2 @RHarbridge
- 89. Questions To Ask Identity & Access • Do you offer single sign-on for your services? • Can I get flexible role-based access control synchronized with my enterprise directory? • Do all of my users have to rely on solely web based tools? • Can users work offline? • Do you offer a way for me to run your application locally and how quickly I can revert to the local installation? #APP2 @RHarbridge
- 90. Questions To Ask Reliability & Support • What is your Disaster Recovery and Business Continuity strategy? • How do you back up data? • What is the retention period and recovery granularity? • Is your Cloud Computing service SAS70 compliant? • What measures do you provide to assist compliance and minimize legal risk? • Who do I contact for support? • What types of support do you offer? • Are there additional support options available to me? #APP2 @RHarbridge
- 91. Questions To Ask Performance • How fast is the local network? • What is the storage architecture? • Usually storage will be the slowest link. • How can I ensure global consistency across cloud service providers? • How many locations do you have and how are they connected? • How many IOPS can I expect at each I/O performance level? • How does your memory access score on the STREAM benchmark? • How does your virtualization system score on the SPECvirt benchmark? #APP2 @RHarbridge
- 92. Questions To Ask Flexibility (Part 1) • Am I able to load my own VMs? • Am I able to install software? • What virtualization technology is being used? • Are there additional abstraction layers? • Can I dynamically add memory and CPU to a cloud VM while it’s running? • How can I ensure CPU and memory are guaranteed? • What access protocols are available? • RDP, VNC, ICA, Console, SSH… • Over non standard ports? #APP2 @RHarbridge
- 93. Questions To Ask Flexibility (Part 2) • What configuration options do I have? • Can I add memory? • Can I add storage? • Can I use public IPs? • What domain name mapping options do I have? • Can I have multiple environments per user? • Can I archive environments? • What supporting tools are there? • Active directory integration • User management #APP2 @RHarbridge
- 94. Questions To Ask Flexibility (Part 3) • Do you offer on-premise, web-based, or mixed environments? • Will the solution work with what I have in place today? • What pricing, licensing, and payment options are available to me? • What are the client requirements? • How often do these change? Example: Must I upgrade my browser to take advantage of new features? #APP2 @RHarbridge
- 95. Questions To Ask Costs • Can I get predictable service costs that still allow me to scale when I need to? • How can I get the cost benefits of multi-tenancy but still access dedicated infrastructure when I need it? • How do you define a processor / virtual core / Compute Unit? • What are your SLAs and how do you compensate when it is not met? • During maintenance windows? Planned vs surprises • What happens when there is over subscription? • Can I leverage my existing Agreements? #APP2 @RHarbridge
- 96. Tools You Can Use #APP2 @RHarbridge
- 97. Service Management Index Carnegie Mellon launched an initiative for standardized risk and benefit comparisons. It’s called the Cloud Service Measurement Initiative Consortium (CSMIC) #APP2 @RHarbridge Service Management Index
- 98. Cloud Sleuth Viewers #APP2 @RHarbridge Global Provider View Cloud Performance Analyzer
- 99. Cloud Harmony Benchmarks #APP2 @RHarbridge
- 100. Consensus Assessments Initiative #APP2 @RHarbridge
- 101. The Outcome You now have an arsenal of key questions/tools you can use to evaluate a cloud provider effectively. #APP2 @RHarbridge
- 102. What to watch out for… Trust but verify. Carefully review policies, terms, conditions, and agreements. #APP2 @RHarbridge
- 103. Thank You Organizers, Sponsors and You for Making this Possible. Questions? Ideas? Feedback? Contact me: Twitter: @RHarbridge Blogs: http://www.RHarbridge.com Email: Richard@RHarbridge.com Resources: PracticalIntranet.com, SPStandards.com, SharePointDiagnostics.com #APP2 @RHarbridge
- 105. Main SharePoint Online marketing site: http://sharepoint.microsoft.com/en-us/SharePoint-Online/Pages/default.aspx Primary Office 365 marketing site: http://www.office365.com Trials, 100-200 level customer-facing info Contains info about BPOS suite and SPO 30-Day trial SharePoint Online developer resource center (MSDN): http://go.microsoft.com/fwlink/?LinkId=203983 SharePoint Online Administration resource center (TechNet): http://technet.microsoft.com/sharepoint/gg144571.aspx ‘Help and How-to’ for SharePoint Online (Office.com): http://office.microsoft.com/redir/FX102052854.aspx #APP2 @RHarbridge
- 106. Microsoft Privacy Guidelines for Developing Software Products and Services http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16048 Cloud Computing Security Considerations paper (by Microsoft) can be found here: http://go.microsoft.com/?linkid=9708479 Office 365: Addressing Cloud Computing Security Considerations http://download.microsoft.com/download%2F2%2F2%2F0%2F220AE513-4A01-4D95- 9275-11E71215A0C2%2FCloudSecurityConsiderations_MicrosoftOffice365.pdf Pain Point: http://community.office365.com/en-us/f/148/t/3388.aspx #APP2 @RHarbridge
- 107. Evolution? #APP2 @RHarbridge Elasticity is not cloud computing…
- 108. Evolution? #APP2 @RHarbridge Elasticity is not cloud computing…
- 109. Evolution? #APP2 @RHarbridge Elasticity is not cloud computing…
- 110. Cloud = Hosting (Not New) #APP2 @RHarbridge
- 111. #APP2 @RHarbridge
- 112. Transitioning to the Cloud • • • • • #APP2 @RHarbridge
- 113. #APP2 @RHarbridge
- 114. Microsoft Office 365 Value Instant messaging #APP2 @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”
- 115. Microsoft Office 365 Value #APP2 @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”
- 116. Microsoft Office 365 Value #APP2 @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”
- 117. Microsoft Office 365 Value #APP2 @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”
- 118. Microsoft Office 365 Value #APP2 @RHarbridge * Access from mobile devices depends on carrier network quality and availability ** “Connect Securely” is not a guarantee of 100% connection security.”
- 119. K (Kiosk Worker) Family Plans #APP2 @RHarbridge
- 121. E (Enterprise) Family Plans #APP2 @RHarbridge
- 122. Enterprise Information Worker #APP2 @RHarbridge
- 123. SharePoint Online – Feature Comparison For Information Workers For Information Workers For Small Businesses For Kiosk Workers SharePoint Online Plan 1 in SharePoint Online Plan 2 in SharePoint Online in P1 SharePoint Online in K1/K2 E1/E2 E3/E4 Team Sites Yes Yes Yes Yes 1 Basic Public-facing site 1 Basic Public-facing site 1 Basic Public-facing site Simple Public-Facing Website No included included included Site Designer Yes Yes Yes Yes SharePoint Designer 2010 Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites Custom Workflows Yes Yes No Yes Sandbox Solutions (PTC) Yes Yes Yes Yes My Site No No Yes Yes Enterprise Features (Forms Services, No No No Yes Excel Services, Visio Services) Access Services Yes No No Yes Business Connectivity Services (BCS) No No No No Site Collections Single Site Collection N/A Up to 300 Up to 300 View only for K1 View only for E1 Office Web Apps View & Edit View & Edit View & Edit for K2 View & Edit for E2 Search (across Site Collections) N/A Yes Yes Yes Basic External Document Sharing Yes N/A Yes, add-on Yes, add-on Storage 10GB + 500MB per USL 10GB + 0MB per USL 10GB + 500MB per USL 10GB + 500MB per USL Buy additional storage No Yes Yes Yes Max Org Users Up to 50 TBD TBD TBD Admin Single Site Collection No Yes Tenant level Yes Tenant level 24x7 phone support for 24x7 phone support for Support Community 24x7 phone support for Admin Admin Admin #APP2 @RHarbridge
- 126. Sandbox Solutions Supported Unsupported Feature Receivers Access to Farm/Web App Event Receivers Access to File System Navigation Web App/Farm Scoped Features Web Parts Global Assembly Cache (GAC) InfoPath Forms Logic Access to web.config Custom Declarative Workflow Activities Ability to install code/files on server Declarative Workflows Timer Jobs Content Types Admin Access Beyond Site Collection Site Columns Running with Elevated Privileges Lists & List Definitions Access to External Web Service Calls Custom Ribbon Actions/Extensions External Code Access to SP Web Services/Client Object Model Web Templates Business Connectivity Services Site Pages #APP2 @RHarbridge Page Layouts & Master Pages
- 127. #APP2 @RHarbridge
- 128. Silverlight Silverlight provides the opportunity for developers to create the next generation of Rich Internet Applications (RIAs). SharePoint Online integrates closely with Microsoft Silverlight to enable you to build compelling user interfaces that interact with SharePoint Online data #APP2 @RHarbridge
- 129. The Client Object Model #APP2 @RHarbridge
- 130. Client Side Solutions #APP2 @RHarbridge
- 131. Flexible for Many Company Scenarios • • • • • • #APP2 @RHarbridge
- 132. Why Microsoft? • • • • • • • • • • • • #APP2 @RHarbridge
- 133. SharePoint Online Administration • • • • • • • • • • • • • • • • • • SharePoint Online Administration resource center • • • Office.com 'Help and How to' center • SharePoint Online Planning Guide #APP2 @RHarbridge
- 134. Sub-Levels of Administration within SharePoint Online #APP2 @RHarbridge
Notas do Editor
- My dedication to you before I begin. By the end of this you will have gained 3 things. It might be new knowledge, it might be a new method but you MUST gain 3 things by the end. If you don’t my first challenge to you is to stalk me, hunt me down and make sure you get 3 things from me. Because I owe you 3 things! This is meant to help you.
- Why are we here?We have a common goal: To implement a successful SharePoint Project
- But… SharePoint is huge
- And very complicated, with lots of moving parts
- We’re trying to find the best solution
- We’re trying to find the best solution
- Speak to Owen Allen (creator of this map) for details on this
- Software as a Service (SaaS)- Finished Apps that customers rent and customize. Examples are Salesforce.com, Office365, etc.Infrastructure as a Service (IaaS) Standardized and virtualized infrastructure hardware, software and services that can operate any set of appsExamples: Amazons Elastic Cloud Computing (EC2) PlatformPlatform as a Service (PaaS)Standardized dev and app platform that abstracts the infrasturcture, OS, and middleware to drive dev productivity. Examples: Azure Services…
- We are in the cloud…Microsoft and Steve Ballmer loves the Cloud.Andy Prozos and LexisNexis are getting into the Cloud.Mike Lynch and Autonomy…
- OSS – Operating Support System – Keeps track of all customers/helps provisions things…Accounting System… Ticketing System…Where are we breaking promises to our customers internally? This is how all businesses do better. IT needs to propose solutions to reduce broken promises.Rogue IT – Wiki Sites, Apps under a desk, - IT isn’t moving fast enough.How can IT accelerate their strategic initiatives? Can cloud remove some of the ‘distraction’?
- 75% of IT budget is spent on ‘keeping the lights on’ 25% is strategic growth/new solutions. The goal is to re-align this so that IT is focused on the business. (80/20 – apparently is another review – applications is the name for biz solution work).In Nick Carr’s famous book, Does IT Matter, he argued eloquently, providing copious examples, that most business infrastructure goes through a fairly common cycle. This cycle is well-understood and more of a force of nature than anything else. What we are seeing now with cloud computing is nothing more than this cycle replayed again with information technology (IT), just like it has with electricity, roads/highways, banking, and telecommunications before it.
- I’m not going to go into this matrix in detail right now, but whether you disagree with aspects or not, I’m certain you can see the trend occurring in the diagram. Cloud computing definitely appears to be an evolution of the way that we create IT.
- Which brings me to the basic argument. If the following are true about cloud computing:It is something new …… developed by the giant web businesses in order to get to massive scale… and an evolution of how IT infrastructure is createdThen we have to look carefully at how and why an Amazon or Google did what they did. The diagram I used to explain during my keynote:Large Internet business needed scale, cost-efficiency, and agility to be competitive. Google is 1 Million servers. Amazon.com releases new code thousands of times per day. Microsoft runs 2,000 physical servers per headcount. Google runs 10,000 per headcount and aspires for 100,000. Google and Amazon use little or no ‘enterprise computing’ solutions.So what happened? The causation resulted in high levels of automation, a devops culture, use of standardized commodity hardware, a focus on homogeneity, etc. The end result is a system that lends itself to being turned into a utility (aka ‘utilitization‘. Hence the arrival of public clouds. One of the side-effects of using cloud computing techniques to build an IT infrastructure is that now those platforms or applications built on top of it can leverage the automation to get elasticity (benefit), pay-only-for-what-you-use with metering (benefit), and other autonomous functions (benefit).Again, these benefits are essentially side effects of cloud computing, not cloud computing itself. The gray section labeled results above represents a number of the core aspects and features of cloud computing. This is why the arguments about the existence of internal ‘private’ clouds can be so bitter[1]. From a public cloud provider perspective, an internal infrastructure cloud is simply an automated virtual server on-demand system, missing many of the aspects of cloud computing above.
- Keep your attention on traditional outsourcing models. Issues of technology maturity, security, legacy systems, licensing, data ownership, and weak or absent standards are still significant today, and these hurdles to cloud adoption will ensure a long life for traditional outsourced IT service delivery. Rapid changes in this space mean that IT services clients should consider cloud options now and in the future, but traditional service models will remain.
- The way we use them now – ExtranetCreate Machines on DemandSpot Instances Allow For Bid On CapacitySpot Price HistoryExtremely Fast Provisioning of Machine < 10 MinutesFull Admin Rights (RDP)Random Unique Password GeneratedLatest Version of WindowsSQL Database ServicesLatest Version of SQLRemote Powershell EnabledCustom Firewall PortsIIS Enabled By DefaultIntegrated MonitoringDownload and Install Any AppVM Snapshots On DemandVM Snapshot Status
- If you are over 5000 note that you can have Microsoft potentially be your SharePoint dedicated hosting provider. This however has a premium cost (with some advantages).
- Microsoft® Office 365delivers the power of cloud productivity to businesses of all sizes, helping to save time, money and free up valued resources. Office 365 combines the familiar Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services: Exchange Online, SharePoint Online and Lync Online. Office 365 is simple to use and easy to administer – all backed by the robust security and guaranteed reliability you expect from a world-class service provider.Microsoft Office 365 Includes:Microsoft® Office Professional PlusThe world’s leading productivity tool now seamlessly connected and delivered with cloud services – for the best productivity experience across the PC, Phone and Browser.Exchange OnlineCloud-based email, calendar and contacts with always-up-to-date protection from viruses and spam.SharePoint OnlineCloud-based service for creating sites to connect colleagues, partners and customers.Lync OnlineCloud-based instant messaging, presence, and online meeting experiences with PC-audio, video conferencing and screen sharing. Key Microsoft Office 365 Benefits:Anywhere-access to email, documents, contacts, and calendars on nearly any device Work seamlessly with Microsoft Office and the other programs your users already count on everydayBusiness-class features including IT-level phone support, guaranteed 99.9% uptime, geo-redundancy, and disaster recoveryPay-as-you-go pricing options which give you predictability and flexibility for all or part of your organizationLatest version of Business Productivity Online Suite (BPOS), which has millions of business users today Microsoft® Office 365 for small businesses offers an easy-to-use set of web-enabled tools for small businesses, independent consultants and professionals looking for business-class productivity services. Working with the tools people know and use today, Office 365 provides anywhere access to email, important documents, contacts, and calendars on nearly any device. It’s free for the first 30 days and then just $6 per user per month. Microsoft® Office 365 for enterprises brings together cloud versions of our trusted communications and collaboration software with our familiar Office Professional Plus desktop suite. It is designed to help meet your IT needs for robust security, 24/7 reliability, and user productivity.We have a variety of plans to meet the needs of businesses of all sizes and varying IT needs. Priced from $2 - $28 per month per user, each plan has the same 99.9% uptime guarantee and includes the security and support you expect from Microsoft. Office 365 offers great flexibility by allowing businesses to provide users access to only the services they need and pay-as-you-go pricing options.
- $2.3B+ Investment in cloud infrastructureGeo-Redundant Data CentersLocations in North America, Europe, and Asia to provide optimal performance99.9% guaranteed uptime (99.95% actual) – ~9 hours a yearSecure Infrastructure – ISO27001 and SAS70 certifiedBuilt from the ground up to be environmentally sustainable
- Office 365 Services Can Not Be Customized. As a standard service, Office 365 cannot accommodate change requests or customizations that deviate from our Office 365 service descriptions. If customizations are required to solve the business problem, an on-premises or partner-hosted solution might be a good customer fit. Be Transparent with Customers Regarding Real Deployment Timelines and Migration Costs. While customers know to expect lower total overall IT costs with cloud services, they need to be better informed about cloud deployment costs. Office 365 deployments range from straightforward to highly complex, depending upon variables like the complexity of their environment. Office 365 Services Are Not the Sameas On-Premises Solutions. Our world-class offerings provide customers with the best productivity experience across the PC, phone and browser. Office 365 services give customers access to the most commonly used business productivity features and capabilities, supported by standardized operational processes. This model achieves the economies of scale required to pass cost savings through to our service customers.
- Business Connectivity Services (BCS) which eliminates the ability to access external services. Targeted for release in FY12.‘Unified’ Search results combining online and customer site sources. (Targeted for W15)FAST Search which includes features such as thumbnails, previews, contextual search, visual best bets, and deep search refinement. Targeted for W15.PerformancePoint Services. Targeted for W15.PowerPivot is unable to connect to external services. Targeted for release in FY12.Sandbox Solutions are targeted at the site collection level. Alternatives to higher-end custom solutions (full-trust code) are targeted for FY12 and W15.
- Notice there is no search/search administration options here.
- Flexibility Note: Some Businesses are deploying MySites on Office365 in Trusted scenarios but having the primary document management and collaboration on premises.
- ADFS get’s expensive fast. First you have 2-4 additional servers. You need 2 for availability and if your AD is being connected to any one elses AD you actually probably need 4 (though 2 of those might be paid for by the other party.)Next you need to understand and manage ADFS. Not a simple decision from an investment standpoint.Enteprise class feature etc.
- Going from Small Business to Enterprise…20 Users… Now 40 Users… Next Year 52 Users…Manual Migration?! You can split these. Example: Internal vs external can have different plans. E1 for external. E2, E3 for internal. Named licenses which means if you can have up to 500 users on a project you might need to scope for 500 licenses.
- SharePoint Server – $4926.00 + Windows Server $726.00 x 2 + Minimum of $7,171.00 SQL license and then $9,300.00 in Standard CAL licenses.
- http://download.microsoft.com/download/6/8/9/68964284-864d-4a6d-aed9-f2c1f8f23e14/Assessing_SharePoint_Server_Licensing.docxEvery Office 365 SharePoint Online customer (at the tenant level, not per subscription) includes 50 Partner Access Licenses (PALs) that can be leveraged for external sharing. Customers are not currently required to obtain additional PALs for external sharing beyond 50 users with a limit of 1000 until the next major update of the Office 365 service at which time Microsoft may choose to make it available as a paid add-on.Microsoft supports invited external users signing in to the service using a Microsoft Online Services ID.External sharing also supports Windows Live ID, including @Live.com, @Hotmail.com and @MSN.com user names, plus regional derivations of LiveID user names.EasiID, the portion of LiveID that allows external users to associate their business email address (ex: user@contoso.com) to the LiveID system, is not supported at this time.
- Out of these… only 3 relate to SharePoint and the CloudTwo are on BPOS (the old version of Office365). Only one is on Office365. That organization is only 4 people. All 3 of them are under 50 employee law firms.
- You need 2 servers at a minimum for availability – and if you are connecting with another identity provider odds are 4 servers are more likely.
- Subscription costs do not include implementation costs.SharePoint is a platform. So it’s not just install and configure work that needs to be done. There are implementation costs of building out your site structure, or configuration work with the OOTB vanilla sites.Really you are just shifting the costs for handling cords and basic networking/infrastructure work. Not shifting the costs for permissions issues, authentication challenges, or recovering individual documents/items. Cost of storage is expensive (much higher than on premise).Enterprises are struggling with data growth and things like the Office 365 pricing model around storage.
- Cost-effective security via economies of scale (multiple clients share the cost of enterprisesecurity controls)Look at their current clients, policies…
- The Security Program takes a risk-based, multi-dimensional approach to putting in place the necessary & adequate safeguards across all aspects of a service. The Program aims to define security requirements applicable to people, processes and technology, and implement corresponding controls & capabilities across the services themselves, the supporting platform and infrastructure components, as well as the hosting facilities and the hardware residing within them. Role & Responsibility of the Security Program: Help ensure services are developed in a secure manner. Microsoft’s Secure Development Lifecycle plays a critical role here. Help ensure the services are operated in a secure environment. Security controls exist across and within all layers of a given service, which supports the principle of defense-in-depth.Help ensure that services and infrastructure are monitored for configuration errors, vulnerabilities, security events and anomalous behavior.Help ensure incidents are promptly detected and a mature incident management process not only addresses the immediate issue, but identifies and corrects the cause.Help ensure personnel are adequately prepared and trained to identify security issues and provide notification through the appropriate procedure.
- Australia and New Zealand – Hosted data must be in the country.
- No SLA prior to outage. Connectivity issues when Virginia locations were running into some issues.What if a cloud provider company goes out of business? What if a cloud provider decides to up its rates for service or reduces its level of service? What happens if due to some circumstance, the cloud provider looses all data that it has saved (with out having a reliable backup?) What's to keep a cloud provider (or someone else) from looking at your data? Is there insurance to cover this yet?
- What is more reliable?Safety?Consistency?Weather effects both…
- When the pipe goes down how can we still be productive? What if a cloud provider company goes out of business? What if a cloud provider decides to up its rates for service or reduces its level of service? What happens if due to some circumstance, the cloud provider looses all data that it has saved (with out having a reliable backup?) What's to keep a cloud provider (or someone else) from looking at your data? Is there insurance to cover this yet?
- PHD candidate said it was an unfair competitive advantage – and technically an internal person could get to that data without a username and password… so they re-clarified.
- Note that SLAs are often merely an indication of the consequences when the service fails and not the service's actual reliability. A great example of this is GoGrid's 10,000% Guaranteed SLA. In other words, GoGrid offers a 100% uptime guarantee. Should it fail to meet that level of availability, it will compensate the customer with 100 times the fee paid for the downtime.Recovery SLAsTwo streams – the large concern is the Recovery Time Objective – P plan is backed up every 24 hours. On E plan it’s every 6 hours. The recovery time is 12 hours on P plan, and E plan it’s 1 hour. It should go without saying that the starting point should be the business case and intended use of the service, and not any legal document, such as a service level agreement (SLA). Understand what business problem the service will be solving; the intended internal and external users; when, where and how the service will be accessed; whether or not the service is business-critical; the practical consequences if the service is down or degraded for any period of time; and how the use of the service may change over time. Then, ensure the SLA reflects your needs. Almost invariably, SLAs will address availability, planned outages, critical and noncritical outages, service credits and termination rights. Typically, the sole remedy in case of a breach of the SLA is a service credit, which is usually capped based on some percentage of fees paid during the previous 12-month period. Customers should ask whether the credit is simply window dressing or actually a meaningful economic remedy that would deter the vendor from breaching the SLA.
- Don’t forget that with all cloud based providers – you are also adding another layer between IT and the attorneys and paralegals.Can a law firm put a stop to a providers maintenance schedule so that a trial team can finish preparing for a case without interruption?
- Termination or suspension of service. The software application and/or the data running or housed in the cloud may be critical to your business. Continuity of access and use (to both the application and data), especially when both are on a third-party server, are of utmost importance. To that end, does the cloud vendor in each instance notify you when any of the terms of the agreement may have been violated, and are you given an opportunity to remedy each violation? There is, of course, a delicate balance to be struck here. In a setting where there are multiple customers (tenants), the cloud vendor will have competing obligations to the other customers, and, inasmuch as the actions of one tenant may degrade performance for another, some level of flexibility is required. One approach is to distinguish between the service and the data; in the case of suspension, for example, agree not to lock down access to the data.
- Representations and warranties; indemnities. While seemingly arcane, in terms of potential pitfalls, these provisions may be the most important. A representation is a statement of fact, either past or present, while a warranty may express a promise. Typical reps and warranties should confirm that there are no pending or threatened claims of intellectual property right (IPR) infringement (after all, who wants legal problems on day one?) and address continued no infringement, performance (as to the underlying app), and data security and privacy. Breach of a warranty will typically give rise to a limited remedy and thus will be to the exclusion of other remedies, such as money damages. Therefore, be sure the limited remedy makes business sense and will suffice. Note also that cloud providers typically request reps and warranties from the customer, including those pertaining to the customer's data. To that end, the buyer must be careful about the sources of its data or risk exposing itself to liability. An indemnity is a contractual obligation to compensate a party for a loss. Thus, an indemnity would compensate the cloud customer for any claims that its use of the service violated any third-party IP rights, such as patent, copyright or trademark. These suits (especially patent) are costly, so care must be taken to ensure that you are adequately covered.
- consolidate matter-specific information in as few locations as possible to meet regulatory requirements for controlling access to that information.
- Content MigrationManually using Explorer/WebDav… doesn’t scale well.This is a question few companies ask - until it's too late. Porting data between cloud service providers is a relatively new capability and only a small number of service providers have implemented what will become a very necessary service.
- The responses also indicated that this was increasing for each SharePoint version (not decreasing).50% of companies find that development of custom SharePoint solutions require more effort than expected.Support of More Complex applications was cited by 59% as a major scaling issue… along with administration.One of the best outcomes to increasing numbers of software vendors’ adoption of open interfaces and API standards in their software is customers’ ability to make the systems their organizations rely on to operate as a single system, rather than a collection of desperate applications. New business capabilities like business intelligence were now possible. What if an organization wanted this capability but relied on hosted services for some of its systems? Let’s say that an organization had an internal Active Directory and mail system, but made use of one vendors hosted ecommerce service and another vendor’s hosted CRM service. Seems reasonable so far? The organization wants to to answer a simple question: how many customers who have purchased from the organization within the past 6 months have emailed their sales representative directly after a purchase? This question requires data from the AD, email, ecommerce, and CRM systems. Getting to that data is hard, because the CRM and ecommerce systems must be accessed over a WAN connection. This makes the processes of getting to the vast data the systems hold very painful. We also hope that there is some way to correlate the various data entities between the systems: orders, customers, email addresses, sales people, etc.
- WAN vs. LAN bandwidthHow much bandwidth do most organizations have on their LANs? Most have 1000 Mbps. How much bandwidth do these organizations have on their WANs? Usually less than 10 Mbps. That means that most organizations have roughly 100 times the bandwidth on the LANs as no their WANs. That’s important since the organizations’ users access cloud services through the WAN. Users will perceive even well-implemented cloud services as being much slower and unresponsive as compared to mediocrely implemented in0house services. The cloud service is slower, the problem lies with the users’ limited bandwidth in accessing the cloud service.WAN vs. LAN reliability How often does your LAN go down? How often does your WAN go down? Imagine losing access to all of your organization’s services in the event of an Internet connection loss? More is available in the previous section of this post titled “service availability”.
- How do we address evolution of code – common for orgs to have Dev, Test and Staging/Production on premise, and/or online environment – how do we migrate/easily deploy from one environment to another? As you can imagine additional layers adds complexity.
- This is something that SharePoint and Office 365 is still catching up on. Worth noting as a SharePoint challenge. Future looks bright with MS investments, but not there yet.
- Unfortunately, not all clouds are created equal. It is very difficult to compare cloud service offerings as much of the detail is just not available. Take a look at the definitions of EC2 instance types and you will see terms like “virtual core”, EC2 Compute Unit (one EC2 Compute Unit provides the equivalent CPU capacity of a 1.0-1.2 GHz 2007 Opteron or 2007 Xeon processor. This is also the equivalent to an early-2006 1.7 GHz Xeon processor), and high/moderate/low I/O performance. These are less than precise measures. It makes it challenging to know what you are purchasing and even more difficult to compare with other providers.There are already several standards bodies involved in defining criteria and metrics for cloud computing. The wonderful thing about standards is that there are always plenty to choose from. Until they reach a consensus, the following list is an attempt at gathering enough information to be able to make a reasonable comparison between providers:The early cloud adopters have generally been software developers and other techies that don’t need much hand-holding. Today, enterprise officers need to know they can contact someone at their cloud provider when they experience problems. Some cloud providers bundle in support services while others offer various support tiers.
- Keep in mind – if you have a matter team working late and against the clock – can you cancel/stop maintenance procedures from causing an interrupt?
- A lot of this can seem daunting and I know one of the hardest things is figuring out how to do some of the things I have shown today. If you are interested in further training or assistance please let me know. Based on the number of people who are interested and the areas of interest we can schedule further training sessions to help everyone better use the SharePoint portal.It's our commitment to you that we will continue to hear your feedback and identify the issues. I encourage you to give us feedback during the coming months, and we will continue to deliver more and more functionality, more and more guidance to help you be successful with your application of SharePoint.Thank You for Reading/Listening
- “75% of IT budget is spent on ‘keeping the lights on’ 25% is strategic growth/new solutions. The goal is to re-align this so that IT is focused on the business. (80/20 – apparently is another review – applications is the name for biz solution work).In Nick Carr’s famous book, Does IT Matter, he argued eloquently, providing copious examples, that most business infrastructure goes through a fairly common cycle. This cycle is well-understood and more of a force of nature than anything else. What we are seeing now with cloud computing is nothing more than this cycle replayed again with information technology (IT), just like it has with electricity, roads/highways, banking, and telecommunications before it.”
- I’m not going to go into this matrix in detail right now, but whether you disagree with aspects or not, I’m certain you can see the trend occurring in the diagram. Cloud computing definitely appears to be an evolution of the way that we create IT.
- Which brings me to the basic argument. If the following are true about cloud computing:It is something new …… developed by the giant web businesses in order to get to massive scale… and an evolution of how IT infrastructure is createdThen we have to look carefully at how and why an Amazon or Google did what they did. The diagram I used to explain during my keynote:Large Internet business needed scale, cost-efficiency, and agility to be competitive. Google is 1 Million servers. Amazon.com releases new code thousands of times per day. Microsoft runs 2,000 physical servers per headcount. Google runs 10,000 per headcount and aspires for 100,000. Google and Amazon use little or no ‘enterprise computing’ solutions.So what happened? The causation resulted in high levels of automation, a devops culture, use of standardized commodity hardware, a focus on homogeneity, etc. The end result is a system that lends itself to being turned into a utility (aka ‘utilitization‘. Hence the arrival of public clouds. One of the side-effects of using cloud computing techniques to build an IT infrastructure is that now those platforms or applications built on top of it can leverage the automation to get elasticity (benefit), pay-only-for-what-you-use with metering (benefit), and other autonomous functions (benefit).Again, these benefits are essentially side effects of cloud computing, not cloud computing itself. The gray section labeled results above represents a number of the core aspects and features of cloud computing. This is why the arguments about the existence of internal ‘private’ clouds can be so bitter[1]. From a public cloud provider perspective, an internal infrastructure cloud is simply an automated virtual server on-demand system, missing many of the aspects of cloud computing above.
- With Microsoft Office 365, we can help you achieve the best productivity experience:Simultaneously edit documents with your colleaguesConduct online meetings with colleagues, partners, and customers, including audio, video and screen sharingManage and share important documents and personal insights with colleagues using My sitesShare your calendar with colleagues, partners, and customersShare documents, task lists, and schedules to keep workgroups in synch with Teamsites
- We can help you give your employees access anywhere:Rich client access online or offline via Office desktop applications on PCs and MacsView and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari) Access your inbox from a broad range of browsers with Outlook Web AppAccess mail, contacts, calendar, and SharePoint sites from hundreds of devices including Windows Phones, Nokia, Android, iPhone and BlackBerrySingle inbox to manage email and voicemail with unified messagingConnect securely over Internet with HTTPS without the need for VPN
- And the technology works with what you know:It just works. Minimal user training required to get productive right away. You get the familiar Office user experienceHybrid deployment scenarios allow on-premises and online users to work together seamlessly Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your businessStay up to date with the latest productivity experience through a subscription service
- We can help you maintain the level of security and reliability you need:Premium anti-spam and antivirus protection provided by multiple virus scanning enginesData is replicated in geo-redundant datacenters to protect against datacenter wide failuresRisk mitigation multi-dimensional approach to help safeguard services and privacy of dataHelps customers comply with ISO 27001, SAS 70 Type I, FERPA, HIPAA, FISMA, EU Safe Harbor SealBacked by a 99.9% financially backed Service Level Agreement
- And you keep the IT control and efficiency required by your enterprise organization:24/7 IT professional phone support or via electronic ticketingService health portal and RSS feeds to provide up to date service availability informationSimplified management with a single administration center with role based access Remote PowerShell to allow scripting of routine tasks and access to raw data for reportsIT friendly service update policies that put you in control
- Profile of a typical Kiosk WorkerSpends 5-10% or less time on a PCShares a terminal with other kiosk workersHasn’t had access to a corporate mailbox in the pastExamples: Mail Courier
- Key Differentiators Client Connectivity Mobility Additional Storage Exchange to 25GB SharePoint to 250MB Application Sharing OCS Capabilities
- We can provide the scenario that works best for your company:If you have all information workers, where:Organizations where the majority of workers use PCs throughout the day, such as law firms, financial services, consulting, design agenciesProject teams and groups working both internally and externallyIf you have hybrid information workers/non-information workers, where:Companies that have workers without an assigned PC or easy access to email and information sites, such as shop floor workers, retail workers, and medical professionalsExample industries include manufacturing, medical services, retail, transportation, and hospitalityIf you have many locations:Companies that have disbursed branch offices or multiple locations such as retailers, banking, restaurantsEasier way to deploy and manage a common communication and collaboration solution across an organization in many separate locations
- Our partnership with Microsoft means:Enterprise Credibility40 million+ paying customers of Microsoft Online Services including 50% of Fortune 500 companies20+ years experience in building enterprise software16,000 partners committed to BPOSGlobal reach: Availability in 40 countries and localized into 20 languagesRich and Familiar CapabilitiesSame best in class features found in Exchange, SharePoint, Lync and Office apps Seamless transition and experience for end usersAnywhere access across phones, browsers and PCsMost Compelling VisionRight offers for the right usersPower of choice: on-premises, online or hybridContinuous innovations every 90 daysMajor and minor update policy respectful to IT pro need for controlService delivery platform approach enabling new services across Microsoft and partners