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The Convergence of Social Media and CRM

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The Convergence of Social Media and CRM January 26 th , 2010
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The New Economy The Impact of Social Media ,[object Object],[object Object],[object Object],[object Object]
The New Economy The Shift ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Traditional Customer Relationship Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Revolution Transitioning CRM Focus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social CRM Definition ,[object Object],[object Object]
[object Object],Social CRM Definition
Social Media Big Picture
Social CRM Concept - Benefits - Approach ,[object Object],[object Object],[object Object],[object Object]
Social CRM - The Concept ,[object Object],[object Object],[object Object],[object Object]
Social CRM
Social CRM - SCRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social CRM
Integrating Social CRM in Business The Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Social CRM Organizational Shift ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Social CRM Organizational Shift ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social CRM - Benefits What to expect ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SCRM Products to Watch in 2010 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Microsoft Dynamics CRM Social Networking Accelerator
Social CRM Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Q & A Discussion: Social Media Marketing Strategy 2010
Thank you!

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