SlideShare a Scribd company logo
1 of 113
Download to read offline
Cross-channel Ecosystems Strategy
Andrea @Resmini
UXSTRAT 2016 Amsterdam
information is all over the place
digitization has blurred the distinction
between products and services
people freely connect competing products
and services in emergent choreographies
the idea we can design a perfectly bounded artifact
and simply drop it inside a dynamic environment has
become an increasingly difficult proposition
still, the way we frame and design services
is the way we frame and design products
N.Fein, Cocktail bar and restaurant at Hunts Point Market, the Bronx, NYC Black & White (http://www.nycbw.com/page/5/)
cross-channel ecosystem design
introduces an actor-driven approach
a systemic approach
a shift from the idea of product
and service to that of experience
an experience is anything an actor considers
connected to achieving a desired future state
an experience is a complex construct
it is not company-controlled
it is not company-bounded
it is not product- or service-bounded either
“I made some coffee, filled my mug, grabbed a
Stephenson novel a friend gave me, went out on the
porch, sat on the couch, read for an hour”
“I went through my spreadsheet, collected all the
receipts and invoices, logged in, checked what was
there, added expenses, and filed my taxes”
we are sense-makers and we want stories
we describe experiences as lines or paths
“my husband called the doctor for info, I visited the
website, fixed an appointment, booked a cab for the
day, got a reminder a day before, and had my tests”
DOCTOR CABAPPOINTMENTWEBSITE REMINDER TESTS
lots of streamlining here: this is a complex experience.
Let’s add a little more detail
DOCTOR
PHONE
HUSBAND
APPOINTMENTWEBSITE REMINDER TESTSCAB
PHONE
CABSMSMAIL
TABLET MAIL
better, but still not showing some of the opportunities
or distractions we discarded along the way
DOCTOR
PHONE
HUSBAND
APPOINTMENTWEBSITE REMINDER TESTSCAB
PHONE
CABSMSMAIL
TABLET MAIL
WEBSITE NURSE
BUS
TICKET
what we have here is the initial description of the
blended space of a cross-channel ecosystem in which
this experience takes place
cross-channel ecosystems are semantic constructs
that straddle digital and physical spaces, locations,
devices, people, and contexts
cross-channel ecosystems identify a space of
opportunity for intervention more than a finite
artifact that can or should be fully managed
ecosystems are anything but linear
“I wanted to go to the movies, so I checked IMDB,
DM’ed a friend, no Netflix, tried to book dinner,
skated all the way, got tickets, enjoyed 3D kaijus”
IMDB
WHATSAPP
IMDB
WHATSAPP
IMDB
WHATSAPP
IMDB
YELP
WHATSAPP
SKATES
IMDB
YELP
WHATSAPP
SKATES
BOX OFFICE
IMDB
YELP
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
YELP
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
NETFLIX
BUS
YELP
RESTAURANT
SMSWEBSITE
fancy, but hardly representative of the many possible
individual paths everyone else might decide to take
clarity only comes through compounding many
individual paths into a larger, common map
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
NETFLIX
BUS
YELP
RESTAURANT
SMSWEBSITE
FRIEND’S
HOME
BUS
WHATSAPP
BOX OFFICE
MOVIE
NETFLIX
BUS
YELP
RESTAURANT
SMS
FRIEND’S
HOME
BUS
DINNER
PS4
BOARD
GAMES
PHONE
PIZZA
PLACE
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
NETFLIX
BUS
YELP
RESTAURANT
SMSWEBSITE
FRIEND’S
HOME
BUS
DINNER
PS4
BOARD
GAMES
PHONE
PIZZA
PLACE
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
YELP
WHATSAPP
BOX OFFICE
IMDB
MOVIE
BUS
SMSWEBSITE
mapping an ecosystem involves identifying a
number of primary elements and their relationships
actors, tasks, channels, touchpoints, and seams
an actor is any agent in the ecosystem
trying to achieve a future desired state
a task is any activity an actor
performs towards that state
a channel is a pervasive,
ecosystem-wide information layer
a touchpoint is an individual
point of interaction in a channel
touchpoints are vessels for information
touchpoints are medium-specific, but the
information they convey is medium-aspecific
channel
touchpoint
channels are an abstract design construct
they might reflect the formal sectioning of an
enterprise architecture model, be the result of content
analysis, or emerge from the project’s own goals
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
NETFLIX
BUS
YELP
RESTAURANT
SMSWEBSITE
FRIEND’S
HOME
BUS
DINNER
PS4
BOARD
GAMES
PHONE
PIZZA
PLACE
WHATSAPP
SKATES
BOX OFFICE
IMDB
MOVIE
YELP
WHATSAPP
BOX OFFICE
IMDB
MOVIE
BUS
SMSWEBSITE
movie social transport food
3
touchpoints belonging to more than one
channel act as a seam between these
a seam is a threshold connecting touchpoints
on the same or on different channels
while experiences should be “seamless”,
sometimes seams should be visible or perceptible
for example, when moving from
a secure to an unsecure connection
also, elements in an ecosystem are polymorphous
an actor could also be a touchpoint
this mapping is the beginning of
a cross-channel design process
MAPPING TELLING DESIGNING MAKING
the four stages of a cross-channel experience design process
pragmatically, the starting point is the formulation
of an individual, social, or organizational pain
COMMUTING IN KARLSTAD
“are we meeting commuters needs?”
conceptually, it’s the actors’ experience
THe Office of the Future
THE OFFICE OF THE FUTURE
“what is and where is your workplace?”
HIGHER EDUCATION
“let’s make our courses better”
“what is a higher education course?”
interventions within an ecosystem broker between
the different instances presented by the ecosystem
itself, the actors, and the designers’ own vision
JOHANNESBURG ART GALLERY
1
ORGANIZATIONAL
PAIN OR NEED
2
ROUGH MAP OF
THE ECOSYSTEM
3
IDENTIFY ACTORS
4
IDENTIFY GOALS
5
MAP PATHS
6
MAP ECOSYSTEM
7
REFINED MAP OF
THE ECOSYSTEM
GOAL #1
GOAL #N
PATH #1
PATH #N
8
START OF TELLING
ECOSYSTEM #1
ECOSYSTEM #N
mapping stage
“how do we make the gallery relevant
to the city of Johannesburg?”
the scarcity of resources
was a primary constraint
the gallery’s dysfunctional
surroundings a secondary one
http://www.theheritageportal.co.za/
“how do we attract tourists and residents
and establish a safe environment for them?”
1
ORGANIZATIONAL
PAIN OR NEED
2
ROUGH MAP OF
THE ECOSYSTEM
3
IDENTIFY ACTORS
4
IDENTIFY GOALS
5
MAP PATHS
6
MAP ECOSYSTEM
7
REFINED MAP OF
THE ECOSYSTEM
GOAL #1
GOAL #N
PATH #1
PATH #N
8
START OF TELLING
ECOSYSTEM #1
ECOSYSTEM #N
mapping stage
“how can art touch the lives of the
destitute crowds in and around Joubert Park?”
“how can we break out of isolation
and tear down the barriers?”
1
ORGANIZATIONAL
PAIN OR NEED
2
ROUGH MAP OF
THE ECOSYSTEM
3
IDENTIFY ACTORS
4
IDENTIFY GOALS
5
MAP PATHS
6
MAP ECOSYSTEM
7
REFINED MAP OF
THE ECOSYSTEM
GOAL #1
GOAL #N
PATH #1
PATH #N
8
START OF TELLING
ECOSYSTEM #1
ECOSYSTEM #N
mapping stage
1
ORGANIZATIONAL
PAIN OR NEED
2
ROUGH MAP OF
THE ECOSYSTEM
3
IDENTIFY ACTORS
4
IDENTIFY GOALS
5
MAP PATHS
6
MAP ECOSYSTEM
7
REFINED MAP OF
THE ECOSYSTEM
GOAL #1
GOAL #N
PATH #1
PATH #N
8
START OF TELLING
ECOSYSTEM #1
ECOSYSTEM #N
mapping stage
JAG
AFRICAN
ART
JAG’S
FACEBOOK
EUROPEAN
ART
BOOKSHOP
BOOKS
TAXIS
CITY
MAPS
STAFF
INTL
VISITORS
1
ORGANIZATIONAL
PAIN OR NEED
2
ROUGH MAP OF
THE ECOSYSTEM
3
IDENTIFY ACTORS
4
IDENTIFY GOALS
5
MAP PATHS
6
MAP ECOSYSTEM
7
REFINED MAP OF
THE ECOSYSTEM
GOAL #1
GOAL #N
PATH #1
PATH #N
8
START OF TELLING
ECOSYSTEM #1
ECOSYSTEM #N
mapping stage
JAG
JOUBERT
PARK
NEWSLETTER
AFRICAN
ART
DIRECTOR’S
FACEBOOK
JAG’S
FACEBOOK
EUROPEAN
ART
WEBSITE
CAFETERIA
BOOKSHOP
PUBLIC
TRANSPORT
TWITTER
FRIENDS
OF JAG
BOOKS
SIGNAGE
TAXIS
EVENTS
EXHIBITS
JOBURG
WEBSITE
STUDENTS
HAWKERS
CITY
MAPS
MAPS
STAFF
DIRECTOR
INTL
VISITORS
VISITORS
PARKING
environmental information
social
unofficial jag
official jag
joburg PARKING MAPS
JOBURG
WEBSITE
SIGNAGE
NEWSLETTER
JAG’S
FACEBOOK
WEBSITE BOOKSHOP EVENTS EXHIBITS
DIRECTOR’S
FACEBOOK
TWITTER
DIRECTOR’S
FACEBOOK
JAG’S
FACEBOOK
CAFETERIABOOKSHOP TWITTER EVENTSSTUDENTS HAWKERS
JOUBERT
PARK
PUBLIC
TRANSPORT
SIGNAGE MAPS CITY
MAPS
CITY
MAPS
this process was condensed into 3 broad
approaches and 3 proposed lines of intervention
spatialize JAG's presence
(placemaking)
for example, organize open house events when
artists are available for showing around visitors
personalize JAG's presence
(people)
connect JAG's presence
(outreach)
for example, organize art-based social events in
Joubert Park or bring Joubert Park inside JAG
create flyers in the style of the traditional witch-
doctor flyers to virally distribute news
to the relevant crowds
thank you
@esmini - andrea.resmini@ju.se

More Related Content

What's hot

What's hot (20)

I Want My MVP (Digital Project Management Summit 2014)
I Want My MVP (Digital Project Management Summit 2014)I Want My MVP (Digital Project Management Summit 2014)
I Want My MVP (Digital Project Management Summit 2014)
 
The commodisation of design tools
The commodisation of design toolsThe commodisation of design tools
The commodisation of design tools
 
Service Design Workshop: Designing the Customer Experience
Service Design Workshop: Designing the Customer ExperienceService Design Workshop: Designing the Customer Experience
Service Design Workshop: Designing the Customer Experience
 
UX STRAT Europe 2021 Workshop: Jules Skopp, Expedia
UX STRAT Europe 2021 Workshop: Jules Skopp, ExpediaUX STRAT Europe 2021 Workshop: Jules Skopp, Expedia
UX STRAT Europe 2021 Workshop: Jules Skopp, Expedia
 
Journey mapping as insight tool - a healthcare case study UXLX 2012
Journey mapping as insight tool - a healthcare case study UXLX 2012Journey mapping as insight tool - a healthcare case study UXLX 2012
Journey mapping as insight tool - a healthcare case study UXLX 2012
 
Service design, the next ten years
Service design, the next ten yearsService design, the next ten years
Service design, the next ten years
 
Integrating Social Media in your business model
Integrating Social Media in your business modelIntegrating Social Media in your business model
Integrating Social Media in your business model
 
For us by us: market creation through community engagement
For us by us: market creation through community engagementFor us by us: market creation through community engagement
For us by us: market creation through community engagement
 
Webinar UX Writing
Webinar UX WritingWebinar UX Writing
Webinar UX Writing
 
Content strategy jak to się robi
Content strategy jak to się robiContent strategy jak to się robi
Content strategy jak to się robi
 
Workshop RoX2017 Customer Journey Mapping
Workshop RoX2017 Customer Journey MappingWorkshop RoX2017 Customer Journey Mapping
Workshop RoX2017 Customer Journey Mapping
 
Rapid Mapping for Sprints
Rapid Mapping for SprintsRapid Mapping for Sprints
Rapid Mapping for Sprints
 
Introduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & DoingIntroduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & Doing
 
WTF - Why the Future Is Up to Us - pptx version
WTF - Why the Future Is Up to Us - pptx versionWTF - Why the Future Is Up to Us - pptx version
WTF - Why the Future Is Up to Us - pptx version
 
The role of service design in organizations
The role of service design in organizations The role of service design in organizations
The role of service design in organizations
 
Mobile Is Eating the World (2014)
Mobile Is Eating the World (2014)Mobile Is Eating the World (2014)
Mobile Is Eating the World (2014)
 
No excuses user research
No excuses user researchNo excuses user research
No excuses user research
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?
 
ICCIT Council × GDSC: UX / UI and Figma
ICCIT Council × GDSC: UX / UI and FigmaICCIT Council × GDSC: UX / UI and Figma
ICCIT Council × GDSC: UX / UI and Figma
 
The Art of Compromise: it's an agency/client thing
The Art of Compromise: it's an agency/client thingThe Art of Compromise: it's an agency/client thing
The Art of Compromise: it's an agency/client thing
 

Viewers also liked

Interfaces are Made of Words
Interfaces are Made of WordsInterfaces are Made of Words
Interfaces are Made of Words
Carl Collins
 

Viewers also liked (20)

Interfaces are Made of Words
Interfaces are Made of WordsInterfaces are Made of Words
Interfaces are Made of Words
 
Game Design - Lecture 4
Game Design - Lecture 4Game Design - Lecture 4
Game Design - Lecture 4
 
10 things every CEO needs to know about UX
10 things every CEO needs to know about UX10 things every CEO needs to know about UX
10 things every CEO needs to know about UX
 
Silver Linings, When Building a Team Fails
Silver Linings, When Building a Team FailsSilver Linings, When Building a Team Fails
Silver Linings, When Building a Team Fails
 
Groundhogs in the Source Code (v2)
Groundhogs in the Source Code (v2)Groundhogs in the Source Code (v2)
Groundhogs in the Source Code (v2)
 
It's Pitch Black. You Are Likely to be Eaten by a Grue
It's Pitch Black. You Are Likely to be Eaten by a GrueIt's Pitch Black. You Are Likely to be Eaten by a Grue
It's Pitch Black. You Are Likely to be Eaten by a Grue
 
Five UX myths - UXCE16, Berlin, Germany
Five UX myths - UXCE16, Berlin, GermanyFive UX myths - UXCE16, Berlin, Germany
Five UX myths - UXCE16, Berlin, Germany
 
Brain hacks for designing usable applications
Brain hacks for designing usable applicationsBrain hacks for designing usable applications
Brain hacks for designing usable applications
 
Organizational Parkour, the Negotiation Game - Seattle Infocamp 2013 - Joan V...
Organizational Parkour, the Negotiation Game - Seattle Infocamp 2013 - Joan V...Organizational Parkour, the Negotiation Game - Seattle Infocamp 2013 - Joan V...
Organizational Parkour, the Negotiation Game - Seattle Infocamp 2013 - Joan V...
 
On Beauty
On BeautyOn Beauty
On Beauty
 
Of brains and buttons (UXCE, Berlin, Germany)
Of brains and buttons (UXCE, Berlin, Germany)Of brains and buttons (UXCE, Berlin, Germany)
Of brains and buttons (UXCE, Berlin, Germany)
 
Improvised IA: Going Beyond the Whiteboard
Improvised IA: Going Beyond the WhiteboardImprovised IA: Going Beyond the Whiteboard
Improvised IA: Going Beyond the Whiteboard
 
Groundhogs in the Source Code (v3 UXAU)
Groundhogs in the Source Code (v3 UXAU)Groundhogs in the Source Code (v3 UXAU)
Groundhogs in the Source Code (v3 UXAU)
 
Game Design - Lecture 2
Game Design - Lecture 2Game Design - Lecture 2
Game Design - Lecture 2
 
The F Word... Fail
The F Word... FailThe F Word... Fail
The F Word... Fail
 
Ghost in the Shell - Information Architecture in the Age of Postdigital
Ghost in the Shell - Information Architecture in the Age of PostdigitalGhost in the Shell - Information Architecture in the Age of Postdigital
Ghost in the Shell - Information Architecture in the Age of Postdigital
 
How Do We Know When It Is Good? A language of criticism for Information Archi...
How Do We Know When It Is Good? A language of criticism for Information Archi...How Do We Know When It Is Good? A language of criticism for Information Archi...
How Do We Know When It Is Good? A language of criticism for Information Archi...
 
Thoughts on Customer Feedback - Aviva Rosenstein, WarmGun 2014
Thoughts on Customer Feedback - Aviva Rosenstein, WarmGun 2014Thoughts on Customer Feedback - Aviva Rosenstein, WarmGun 2014
Thoughts on Customer Feedback - Aviva Rosenstein, WarmGun 2014
 
Redesign/UXD 2015 Winning the Goat Rodeo: Lessons learned from jam sessions
Redesign/UXD 2015 Winning the Goat Rodeo: Lessons learned from jam sessionsRedesign/UXD 2015 Winning the Goat Rodeo: Lessons learned from jam sessions
Redesign/UXD 2015 Winning the Goat Rodeo: Lessons learned from jam sessions
 
Deliberate Design Thinking
Deliberate Design ThinkingDeliberate Design Thinking
Deliberate Design Thinking
 

Similar to Cross-channel ecosystems strategy

B-Jimenez_Cesmarie-Portfolio2016
B-Jimenez_Cesmarie-Portfolio2016B-Jimenez_Cesmarie-Portfolio2016
B-Jimenez_Cesmarie-Portfolio2016
Cesmarie Jimenez
 

Similar to Cross-channel ecosystems strategy (20)

Rapid cross channel prototyping
Rapid cross channel prototypingRapid cross channel prototyping
Rapid cross channel prototyping
 
Rapid Cross-channel Prototyping Workshop IAS17
Rapid Cross-channel Prototyping Workshop IAS17Rapid Cross-channel Prototyping Workshop IAS17
Rapid Cross-channel Prototyping Workshop IAS17
 
Mapping Cross-channel Ecosystems
Mapping Cross-channel EcosystemsMapping Cross-channel Ecosystems
Mapping Cross-channel Ecosystems
 
From object to ecosystem
From object to ecosystemFrom object to ecosystem
From object to ecosystem
 
Combi, co-creation and empowering design
Combi, co-creation and empowering designCombi, co-creation and empowering design
Combi, co-creation and empowering design
 
Blended spaces, cross-channel ecosystems, and the myth that is service
Blended spaces, cross-channel ecosystems, and the myth that is serviceBlended spaces, cross-channel ecosystems, and the myth that is service
Blended spaces, cross-channel ecosystems, and the myth that is service
 
Human Ecosystems - the relational ecosystems of cities for a new definition o...
Human Ecosystems - the relational ecosystems of cities for a new definition o...Human Ecosystems - the relational ecosystems of cities for a new definition o...
Human Ecosystems - the relational ecosystems of cities for a new definition o...
 
Openness Workshop at Luiss i-Lab
Openness Workshop at Luiss i-Lab Openness Workshop at Luiss i-Lab
Openness Workshop at Luiss i-Lab
 
Storytelling your way to a better user experience - UPA Boston
Storytelling your way to a better user experience - UPA BostonStorytelling your way to a better user experience - UPA Boston
Storytelling your way to a better user experience - UPA Boston
 
Transforming Sociotech Design (TSD) Tutorial
Transforming Sociotech Design (TSD) TutorialTransforming Sociotech Design (TSD) Tutorial
Transforming Sociotech Design (TSD) Tutorial
 
Innovation and Future Thinking @ IED 2017
Innovation and Future Thinking @ IED 2017Innovation and Future Thinking @ IED 2017
Innovation and Future Thinking @ IED 2017
 
Cross-channel Ecosystems 101 - Part 3
Cross-channel Ecosystems 101 - Part 3Cross-channel Ecosystems 101 - Part 3
Cross-channel Ecosystems 101 - Part 3
 
The shape-of-design
The shape-of-designThe shape-of-design
The shape-of-design
 
Amz
AmzAmz
Amz
 
NFTS/C4 Interactive & Immersive Storytelling 2020
NFTS/C4 Interactive & Immersive Storytelling 2020NFTS/C4 Interactive & Immersive Storytelling 2020
NFTS/C4 Interactive & Immersive Storytelling 2020
 
Use Your Words: Content Strategy to Influence Behavior
Use Your Words: Content Strategy to Influence BehaviorUse Your Words: Content Strategy to Influence Behavior
Use Your Words: Content Strategy to Influence Behavior
 
Bridging Media
Bridging MediaBridging Media
Bridging Media
 
B-Jimenez_Cesmarie-Portfolio2016
B-Jimenez_Cesmarie-Portfolio2016B-Jimenez_Cesmarie-Portfolio2016
B-Jimenez_Cesmarie-Portfolio2016
 
Nathaniel Bozarth - Copywriting Portfolio
Nathaniel Bozarth - Copywriting PortfolioNathaniel Bozarth - Copywriting Portfolio
Nathaniel Bozarth - Copywriting Portfolio
 
Online Drama/Interactive Writing 24 Apr 2020
Online Drama/Interactive Writing 24 Apr 2020Online Drama/Interactive Writing 24 Apr 2020
Online Drama/Interactive Writing 24 Apr 2020
 

More from Andrea Resmini

More from Andrea Resmini (19)

A taxonomy of the orcanization
A taxonomy of the orcanizationA taxonomy of the orcanization
A taxonomy of the orcanization
 
The End of the World as We Know It
The End of the World as We Know ItThe End of the World as We Know It
The End of the World as We Know It
 
Cross-channel Ecosystems 101 - Part 5
Cross-channel Ecosystems 101 - Part 5Cross-channel Ecosystems 101 - Part 5
Cross-channel Ecosystems 101 - Part 5
 
Cross-channel Ecosystems 101 - Part 4
Cross-channel Ecosystems 101 - Part 4Cross-channel Ecosystems 101 - Part 4
Cross-channel Ecosystems 101 - Part 4
 
Cross-channel Ecosystems 101 - Part 2
Cross-channel Ecosystems 101 - Part 2Cross-channel Ecosystems 101 - Part 2
Cross-channel Ecosystems 101 - Part 2
 
Cross-channel Ecosystems 101 - Part 1
Cross-channel Ecosystems 101 - Part 1Cross-channel Ecosystems 101 - Part 1
Cross-channel Ecosystems 101 - Part 1
 
The Ethics and Politics of Information Architecture
The Ethics and Politics of Information ArchitectureThe Ethics and Politics of Information Architecture
The Ethics and Politics of Information Architecture
 
Welcome Week Lecture at JIBS
Welcome Week Lecture at JIBSWelcome Week Lecture at JIBS
Welcome Week Lecture at JIBS
 
Three Reminders
Three RemindersThree Reminders
Three Reminders
 
Making places
Making placesMaking places
Making places
 
Workshop - The Sensemaking Fragrance
Workshop - The Sensemaking FragranceWorkshop - The Sensemaking Fragrance
Workshop - The Sensemaking Fragrance
 
This Station Has Started Tweeting
This Station Has Started TweetingThis Station Has Started Tweeting
This Station Has Started Tweeting
 
The Architectures of Information Spaces
The Architectures of Information SpacesThe Architectures of Information Spaces
The Architectures of Information Spaces
 
The poetics of information architecture
The poetics of information architectureThe poetics of information architecture
The poetics of information architecture
 
Building a Sense of Place across Channels - Part II
Building a Sense of Place across Channels - Part IIBuilding a Sense of Place across Channels - Part II
Building a Sense of Place across Channels - Part II
 
Ghosts in the Machine
Ghosts in the MachineGhosts in the Machine
Ghosts in the Machine
 
Game Design - Lecture 3
Game Design - Lecture 3Game Design - Lecture 3
Game Design - Lecture 3
 
Vers une architecture de l'information
Vers une architecture de l'informationVers une architecture de l'information
Vers une architecture de l'information
 
Mobilis in mobile
Mobilis in mobileMobilis in mobile
Mobilis in mobile
 

Recently uploaded

一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
wpkuukw
 
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
amitlee9823
 
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
amitlee9823
 
Call Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night StandCall Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night Stand
amitlee9823
 
Peaches App development presentation deck
Peaches App development presentation deckPeaches App development presentation deck
Peaches App development presentation deck
tbatkhuu1
 
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
nirzagarg
 
Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)
amitlee9823
 
怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证
怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证
怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证
eeanqy
 
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
amitlee9823
 
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
amitlee9823
 

Recently uploaded (20)

一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
一比一定(购)卡尔顿大学毕业证(CU毕业证)成绩单学位证
 
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
 
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Hire 💕 8617697112 Meerut Call Girls Service Call Girls AgencyHire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
 
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
Vip Mumbai Call Girls Bandra West Call On 9920725232 With Body to body massag...
 
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Basapura ☎ 7737669865☎ Book Your One night Stand (Bangalore)
 
Q4-W4-SCIENCE-5 power point presentation
Q4-W4-SCIENCE-5 power point presentationQ4-W4-SCIENCE-5 power point presentation
Q4-W4-SCIENCE-5 power point presentation
 
Call Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night StandCall Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Jp Nagar ☎ 7737669865 🥵 Book Your One night Stand
 
Peaches App development presentation deck
Peaches App development presentation deckPeaches App development presentation deck
Peaches App development presentation deck
 
Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...
Booking open Available Pune Call Girls Nanded City  6297143586 Call Hot India...Booking open Available Pune Call Girls Nanded City  6297143586 Call Hot India...
Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...
 
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard  ...
Anamika Escorts Service Darbhanga ❣️ 7014168258 ❣️ High Cost Unlimited Hard ...
 
Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)
Escorts Service Nagavara ☎ 7737669865☎ Book Your One night Stand (Bangalore)
 
call girls in Kaushambi (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
call girls in Kaushambi (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...call girls in Kaushambi (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
call girls in Kaushambi (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
 
怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证
怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证
怎样办理伯明翰大学学院毕业证(Birmingham毕业证书)成绩单留信认证
 
HiFi Call Girl Service Delhi Phone ☞ 9899900591 ☜ Escorts Service at along wi...
HiFi Call Girl Service Delhi Phone ☞ 9899900591 ☜ Escorts Service at along wi...HiFi Call Girl Service Delhi Phone ☞ 9899900591 ☜ Escorts Service at along wi...
HiFi Call Girl Service Delhi Phone ☞ 9899900591 ☜ Escorts Service at along wi...
 
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
 
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verifiedSector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
 
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
Whitefield Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Ba...
 
Sweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptxSweety Planet Packaging Design Process Book.pptx
Sweety Planet Packaging Design Process Book.pptx
 
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experiencedWhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
 

Cross-channel ecosystems strategy