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Ashley Watkins

Education

SWC ,[object Object],CITD Center for International Trade Development SWC SBDC & CITD SBDC Small Business Development Center

One-on-one counseling based on area of assistance

SBDC & CITD counseling (2009) Average: 5.7 hours per client 3,868.87 Hours of counseling provided 675 All Clients Number of clients served

SBDC & CITD training (2009) 35 new clients reported first attending a seminar in 2009 1,034 60 Attendees Served Training Events Offered

SBDC & CITD ,[object Object],[object Object],[object Object]

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If you are in business you require every one of the customers you can get, am I right? If you want to do your best in your professional career then you have to meet and connect with the right people, am I right? You know very well that networking can enable you to do various things, that is why you’re taking a look at this outline. This course will provide you with an overview, of a networking procedure. It will also introduce you to some excellent tips and techniques that will help you gain more clients make more money and progress further in your professional career.

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Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field.

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Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.

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Performance management is the management that focuses on promoting and improving employee’s effectiveness. It is important to know about performance management since this skill will help in assessing the performance of each worker and how productive they are. It is very important to analyze their performance to know which workers has been improving and contributing to the success or downfall of the business. Through this course, you will learn the necessary skills and knowledge on performance management. You will be given tips and advice on how to manage your department or business to help you in improving yours and the employee’s performance.

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Doing business analysis is identifying the needs of the business and how to solve issues in business. Most of these issues are concerned with financial needs or budgeting. To learn more about business analysis and how to solve issues like financial problems, you need to learn and have specific skills about it. Learning both might take you a lot of time, but since we created a course that will teach you both, then this course will be perfect for your needs. In this course, you will learn the necessary skills, information, and knowledge of business analysis.

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The Entrepreneurial Fellows Center is a program of the Institute for Entrepreneurial Excellence, Joseph M. Katz Graduate School of Business, University of Pittsburgh. The mission of the Institute, founded in 1993, is to be the innovative leader of economic renewal and growth serving enterprising people and businesses in the region. The Entrepreneurial Fellows Center, started in 1999, is designed to provide the founders and presidents of high growth companies with the knowledge and skills needed to meet the business challenges faced on a daily basis. The program assists entrepreneurs manage rapid growth, develop strategic plans for sustained success, network with successful entrepreneurial peers, propel their businesses to the next level and match business founders and leaders with established entrepreneurial mentors. The curriculum was developed by Institute founder and executive director Ann Dugan, also assistant dean in the Katz Graduate School of Business. Participants in the yearlong program are designated as Fellows. They utilize custom designed programs and materials, mentoring, and opportunities for peer learning and sharing. Each class is limited to 30-35 Fellows and more than 350 individuals have graduated from the program since its inception. A certificate is awarded by the University of Pittsburgh’s Joseph M. Katz School Graduate of Business to all Fellows successfully completing the program. Read the Case Study: http://universityeda.org/value-to-members/best-practice-sharing/awards-of-excellence/awards-of-excellence-2013-finalists/entrepreneurial-fellows-center/

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Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients.

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1. SBDC & CITD programs and services

4. The SBDC & CITD is different.

5. One-on-one counseling based on area of assistance

6. Popular areas of counseling

7. SBDC & CITD counseling X

8. SBDC & CITD counseling (2009) Average: 5.7 hours per client 3,868.87 Hours of counseling provided 675 All Clients Number of clients served

9. Training and seminars

10. Most popular training

11. SBDC & CITD training (2009) 35 new clients reported first attending a seminar in 2009 1,034 60 Attendees Served Training Events Offered

12. Business resource center

13. Business Resource Center

14. Online resources

15. www.sbditc.org

16. Survival tips

17. Calendar of training

18. GREEN Partnerships

19. Young Entrepreneurs Project (YEP)

20. YEP

21. YEP Results

22.

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