Being prime Central London’s largest private landlord, we have created a list of 8 things to expect from your landlord

1. Renting in
CENTRAL LONDON

2. 8 things to expect from your landlord
Residential Land is prime Central London’s
largest private landlord and we want to
break the mould and change widely held
perceptions of landlords in general. We set
very high in-house standards, creating a
transparent, fair business that always puts
the interest of the tenant first. We want every
tenant to have a positive experience when
dealing with a landlord, so we have created
a list of the top eight things to expect from a
landlord, based on our own approach to
lettings.

3. 8 things to expect from your landlord
1. Professionalism – your landlord is
providing you with a service and therefore
should act in a professional manner at all
times. This means being polite, courteous
and responsive – respectfully
acknowledging your contact and replying
in a reasonable timeframe.
2. Fairness with fees – there are set-up fees
when starting a new tenancy but tenants
shouldn’t feel ripped off. Residential Land
prides itself on low fees – probably the
lowest in London – made possible
because people are dealing directly with us
as a landlord and not a letting agent. We’re
completely transparent about fees – there
are no hidden charges.

4. 8 things to expect from your landlord
3. Minimum standards – your landlord should
take pride in the property they offer. When you
move in you should find a clean, fit-for-
purpose apartment or house. At Residential
Land every property to rent in Central London
is professionally cleaned before a tenant
moves in. Ongoing maintenance is just as
important and all our properties, including
communal areas, are well maintained.
4. Helpfulness in an emergency – the
unexpected does happen and a good
landlord should be there to support you.
Residential Land has an emergency helpline
staffed on a round-the-clock basis so you
have advice and a calm voice when a
property emergency does occur.

5. 8 things to expect from your landlord
5. Attentiveness when it comes to property
maintenance – a landlord is responsible for
many aspects of maintenance within a
property, making sure the home environment
is safe and secure. At Residential Land we aim
to respond to maintenance issues within 24
hours of a problem being reported.
6. Meeting industry expectations – although
not a licensed industry (yet), lettings self-
regulates and is striving to raise standards in
order to provide a better experience for
tenants. Residential Land are members of the
British Property Federation, the Housing
Ombudsman Service, NLA, ARLA, RICS and
ARMA, participates in the outgoing Mayor’s
London Rental Standard initiative and
protects deposits with mydeposits.co.uk.

6. 8 things to expect from your landlord
7. A degree of flexibility – one of the best
perks of renting a Central London property is
flexibility but this can only be delivered by an
understanding landlord. Here at Residential
Land we offer flexible rental terms and the
ability to rent on a furnished or unfurnished
basis, giving tenants useful options.
8. Ability to be reactive and proactive – a
lazy landlord is a bad landlord. With
Residential Land, every block and
development we own has a dedicated
building manager whose job it is to make sure
properties and communal areas are in tip top
condition. While we carry out regular
inspections and scheduled maintenance, we
encourage tenants to point out potential
problems so we can quickly address them.

7. About Residential Land
Residential Land is London’s largest private landlord,
with a portfolio of over 1200 flats, apartments and
houses to rent in prime Central London locations.
For a refreshingly different approach to lettings and a
tenancy run by a professional, friendly landlord, contact
Residential Land today.
Let’sKeepinTouch!