1.
Remove online consumer
complaints
Repusurance: A global leader in online reputation
management

2.
Feedback: Sharing experience
 Online comments are a way of feedback from your
public, it is a chance to know what customers think
about your business in real time. A happy consumer that
provides an opinion about your brand can help make up
the mind of a possible new costumer. However, what to
do when the review you receive is negative?

3.
How consumer’s comments
affects you
 Studies reveal that 88% of the consumers have already
been influenced by reviews. No one is willing to deal
with a company full of negative evaluations. Why would
them? If other people already had problems with this
brand why will they risk go through the same process?
So you ended up losing costumers before actually having
them. In the end, not only your monthly sales can
decrease but severe consequences to your business in
the future can also be a concern.

4.
Fact sheet
 64% of People Trust Search Engines for Research.
 ▪ AutoComplete Results Flavor People's Opinions.
 ▪ 91% of consumers read online reviews to learn about a business.
 ▪ 60% of consumers: Negative reviews turned them away.
 ▪ Social media content strongly influences buyer decisions.
 ▪ Average consumer mentions brands 90 times / week.
 ▪ 69% turn down work at co.'s with weak online reputation
 Businesses with mostly 1- star or 2-star reviews fail to convert
about 90% of prospective customers. A single complaint on the first
page of the can ruin you long term plans and current strategies.
Don't wait get a complaint removed now and create a strong brand
and online presence.

5.
How to deal with consumer
complaints?
 There are a few ways to deal with bad comments. You
can remove them from the search engines or make the
response part of your brand, but you need to be
attentive to the situation so it do not get out of hand.
Many brands receive backlashes due to the company not
monitoring the situation by taking too long to act or not
responding at all.


6.
Reply and try to fix the situation:
 The best costumer service is fast, so respond to your costumer as soon
as possible. The company not responding at all or waiting to long to reply
is the main culprit behind the problem, or can create a bigger one;
 Be calm, don’t think about the critic as personal. A lot of brands received
worst backlashes for the way they had respond to a comment than for
the issue itself;
 Use graceful tone to talk to your costumer, for more rude that the client
can be your tone and manners need to be professional but personal, try
not to use ready messages when dealing with angry clients.
 Think about the complaint and see if it has fundament, did it really
happened? Take that as a learning experience for you and your team;
 Show that you appreciate the time, understand the critic and that you
are sorry that they had a bad experience;
 Take the conversation off the public view, ask for the costumers, number,
e-mail or to send a direct message;
 Talk in a light tone and explain or resolve the problem directly with the
client.

7.
How to remove online consumer
complaints?
 If the suggestions above worked and the complaint
costumer is a happy costumer once again you can
always ask them to remove the bad comment. Even if
the end result is good, people will not always see that,
the search engines show what has more repercussions,
and the end result may not be same. Another way of
dealing with it is removing the content or bury it with
good reviews.

8.
 Ask the webpage to remove the review, as they
generally offer removal options for defamatory reviews if
the content violates the website’s terms and conditions;
 Talk to the client and resolve the problem, than ask him
to remove it;
 Bury the bad review with good ones.

9.
few things you can do:
 some websites are specifically made for bad reviews, like
pissedconsumer.com. For this kind of website the best
option is to push these negatives comments down the
search engine list. For that you have to do a few things:
 Let your presence be know online. Create a blog or a
webpage, post positive things about you and your career or
your company;
 Ask your clients for good reviews, at least half the people
that utilizes your services don’t make reviews or write about
your company;
 Contact a management reputation specialist company that
will make your name’s search flood with positive and
relevant contents to keep the positives on the first page of
the search engines making the bad ones disappear.

10.
Contact Repusurance:
 Pissed off from negative complaints? Need a help? Don’t
waste your marketing budget, Repusurance provides you
services to remove online complaints and help you to
get a way to your success. We are the topmost brand of
online reputation management covering whole of the
Indian brands, individuals and organizations and
securing their online reputation. We provide number 1
solution to remove online complaints, We will remove all
negative information from Google searches. We are
India’s only company providing best services in online
reputation management.

11.
THANK YOU
REPUSURANCE
http://repusurance.com/