1. Global conglomerate with
Market Cap circa $22 B
and zero net debt.
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and zero net debt.

2. India’s leading integrated telecoms
Our parent company
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India’s leading integrated telecoms
company delivering data, voice,
mobile and broadband solutions to
80 million customers.
Ranked a Top 10 World Telecoms
Companies by number of
customers in a single country.

3. Customer Count: 1,400 enterprises, 200 carriers
Coverage: 230 countries and territories, with services currently supplied
in 163 countries
Global arm of Reliance Communications
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in 163 countries
Network Reach: Global multi provider HVNO reach
40,400+ mile undersea cable system
13,670 mile US metro fiber
Data Centres: 14 world-class ‘on net’ data centres
Network Management 24x7 enterprise customer Global
Centres: Service Centre
9 regional service centres across
Europe, US and Asia

4. Our fully-resilient, high-performance global core provides the foundation for a
seamless multi-service network with greater reach than any single carrier
Global capability
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5. Hybrid Virtual Network Operator
Global Fibre Backbone
Relationships with 700+
carriers (multi-
technologies)
Services in 230
countries/territories
Customer
Commercial Relationship
Service Management
Network Management
Transition and Transformation
Professional project definition
and management
VNO
Services
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Fully Managed Services to
63,000+ locations
Global reach and
access to over
18,000 MPLS PoPs
Optimised Network Design
and management
Smart Purchasing and
Lowest Lifetime Cost
Carrier certification programmes
& relationships
Port
Access
Engineering
CPS
RAS
Co-Lo
WLR
Maintenance
Mobility
Services
Smart sourcing
Short term contractsCommodity

6. Portfolio of managed services
NETWORKINGNETWORKING
HOSTING
SERVICES
HOSTING
SERVICES
SECURITYSECURITY
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NETWORKINGNETWORKING SERVICESSERVICES
SECURITYSECURITY
APPLICATION
ASSURANCE
APPLICATION
ASSURANCE
UNIFIED
COMMUNICATIONS
UNIFIED
COMMUNICATIONS

7. Customer-centric Service Model
Change Manager
• End to end ownership &
accountability for all Changes
• Primary escalation point
Accountability for entire
Customer Service
Experience
Service Manager
• Owns Service relationship end-to-end
• Your first contact and escalation point
• Monthly service review, SLA and KPI
reporting
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Integration with GSC and
Local Operations
Customer
Customer Design Authority
• In-depth knowledge of your solution
• Owns final technical approval of all
Changes
Service Assurance Manager
• Your champion into GSC
• Owns Problem Management and
Route Cause Analysis

8. O-zone Portal – Full Transparency
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SMARTS – Network
Monitoring
You see what we see
Real-time, uncensored
Root cause analysis –
goes straight to the
problem
Lucent VitalNet –
N/w Performance
Fully customisable on-line
Management summary
views
Day, week, month, quarter
and year view
Planning & forecasting –
2yrs data
Remedy
Incident management
Change management
Inventory
Automate escalation
SLA conformance
Application Aware
Networking
Visibility and report
Optimisation
Rightsizing
Compression and
acceleration option

9. Reliance Globalcom work directly with the largest international Enterprise organisations, while
also supplying the world’s most established telecoms and service providers
Some of our Global Customers
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